Gregory Wood

Transformation Coach & Manager –

Project, Program, Portfolio & Product Delivery Consultant – Sales & Business Development Consultant

Currently coaching and managing companywide transformation in unison with executives and program level management in the retail space focusing delivery around customer insights and technology challenges behind tooling, enhancements, process, frameworks and OKRs of the organization relevant to value, flow and quality.

Digital and Agile Transformation in Various Lines of Business and Services Industries (to include specialization in cloud, virtual, remote and telecommute global team management as needed) migrating to the cloud as a right now reality and less of a long-term strategy. For those organizations invested heavily in Microsoft, using Azure and with AWS for organizations requiring the widest range of cloud offerings and maturity.

Lean Agile Processes adoption, SAFe/ Nexus Transformations and Advisory Services & Management Consulting roles that require both functional business process, technical IT competencies and AI/ Cloud Computing and Transition

DevOps tools and techniques for CICD automated deployment for CI of Enterprise updates and waste reduction

Enterprise Software and Infrastructure Services Service Delivery/Technical Account Management hardware and software-based solutions, Cybersecurity

Digital Rollout specialist for various banks and banking institutions for cloud based, mobile application and web-based application transitions for over 800 branches and 2,000+ ATM locations for payment loans, types of remittance and money transfers globally

CoP development and CoE Coaching and Instruction of Good Practice, Best Practices, Cyber Security, Competencies and SOA Microservices, PSO, PMO, EPMO (supportive, centralized and hybrid controlling)

Virtualization and Cloud Computing/ Enterprise Premise to Cloud Migrations specific to large-scale transition, transformation and modernization

PM oversight and hands-on servant leadership of senior level infrastructure and software development architecture solutions design and delivery

Results driven engagement employing foundations and principles of Scrum, Kanban, XP and hybrid processes

CERTIFICATIONS

PMP

CSM,

SPC 4.5 (testing 4.6)

CSPO

PSM-I,

Scaled Scrum Expert (SSEAC)

CHS-III

DoD PM

Prince2,

ITIL

Net+ Sec+, Project+, iProject+

GLOBAL TECHNICAL SUMMARY

Professional Skills: COE, PMO, SDLC, ADLC, Business logic and workflow processing, ITIL, ITSM, WBS, RBS, OBS and CBS, RFP, RFI, RFQ, SOW

ROA/ROI assessment, CPI, SPI, Life Cycle cost, base lining KPIs

Decision matrix, trade-off analysis, RMS effects, logistics engineering and support, EVM control systems, SPI/ CPI and PMB/BCWS variances, Contract Bids, Contract Management

Smart Grid, SEI CMMI, Six Sigma, Lean Training

30CFR, BOEM, Project Controls, 18CFR, FERC, NERC, CPDEP

SAFe Architecture (Essential, Portfolio and Full), XP, Scrum, Lean-Agile, Requirements, Ideation & Design Thinking, Six- Sigma and Kanban to include strategic planning, intake planning, portfolio planning, road-map, release, and sprint/iteration levels

Coding/ Tech Languages

Protocols: .Net, PERL, Shell Scripting, HTML, XML, Ruby, Ruby on Rails, C#, C++, Python, Erlang, Scheme, Scala, Node, Go, R, Kotlin, TypeScript, PHPM, IOS/Swift, Java, Java Script, SQL, Exlir, Visual Basic, various mobile app languages (JS React/ JS Native), Android/ iOS, APIs

Software/ Services

Tools Utilized: AgileCraft, MS Project, Primavera, Rally, Version One, JIRA, Oracle, SQL Server, Sybase, Solaris, Salesforce, VMWare, VDI, HyperV, Cisco UCS, IBM, Dell, HP, MavenLink, Project Insight, Workfront, Windows OS, All Windows Suites, Linux, Unix, ARIS, ERP, SAP, BMC Remedy, Service Now, Headless CMS, Drupal, Hadoop, Ab Initio, GitHub, GitLab, Zeplin, Django, MongoDB- AWS, Amazon VPC, Elastic Load Balancing, Auto Scaling, Amazon Route 53, AWS Lambda, Amazon ECS, Amazon Elastic Compute, Amazon EC2, Middleware, Clarity PPM, wire framing tools (e.g. Balsamiq), mind mapping tools (e.g. Free mind), ERP or CRM implementations in a client facing role (Dynamics- AX, GP, SL, NAV, CRM; NetSuite, SalesForce, Oracle, JD Edwards, PeopleSoft, Azure, Confluence

ROI Impact: Total Completed Projects: 700+, Budgets: $890 million, Revenues: $350 million (60% Infrastructure - 40% Software) - 80% of solutions were sold "cradle to grave" with embedded PM services thought career history

Teams: Leadership of 60 total teams in the US, 15 in India, 4 in Malaysia, 4 in Japan, 7 in Europe, 5 in Africa, 4 in Argentina for projects of varying size and complexity in different cultures and environments developing products for

Infrastructure: Data center/ call center migrations, infrastructure VoIP, IPv4 – IPV6, upgrades, deployments and build-outs, App Dev/ Dev Ops support and steady-state legacy transitions

Software/Applications: 70,000 successful apps (to include web/ecommerce) moved or migrated over various technologies and OS. 47 total products for Commercial Banking, Card, and Retail & Loans, Retail & CPG, Federal Government: State and Local Government, Telecommunications, Utilities, Oil and Gas, Construction, Engineering, IT Staffing, Pharma & Life Sciences, Health IT/ Allied Health

Overall Complexity: Med - high, teams ranging 6 to 149 team members, high stakeholder perception

Milestones Completed: 80% on-budget, 10% under budget (3 - 10% definitive estimate), 93% on schedule (9% schedule slip occurred with CAB approval), business performance measure impact completed on all projects, 100% audit pass rate, agile projects 30% under budget with 100% budget extensions based on solid CBA - investment decision (justification/feasibility)

Contract Types: 80/20 split Capital and O&M projects, Fixed Cost: 65%, Time and Materials: 15%, Cost-reimbursable: 20%, Unit Rate: variable <10%

PROFESSIONAL EXPERIENCE

Michaels Companies (Digital IT) 11/2019 – Current

Transformation Coach/ Senior Scrum Master (Consultant)

Leading Agile transformations within CRM & Loyalty Program for Salesforce Marketing Cloud, Sales Cloud and Campaigns involvement with mass projects, mass emails, customer journeys, triggers and loyalty application pushes.

Managing implementation and training of Jira, Confluence, Bit Bucket, Jenkins and other tools to be utilized by DevOps and Digital IT.

Additionally scrumming 3 teams of Java and API developers working with Ampscript and various other coding languages to develop a scalable environment for the 2025 Agile Transformation Strategy

7-Eleven (Digital IT) 11/2018 – 11/2019

Team Coach/ Scrum Master (Consultant)

Primary focus as a Team Coach and Scrum Master Leading Web Loyalty, Fuel Loyalty, Rewards Loyalty and team in Argentina (4 teams, 36 team members with scrum team, 14 outside of scrum including stakeholders)

Scrum Master (utilizing Scrum Guide principles and practices) for Fuel Loyalty, Web Loyalty, Customer Rewards also working with OnePromo and Brierley + Partners Coupons and complex use cases/ Front-end Development

Managing dedicated resources focused on driving loyalty strategy

Driving Core cross functional team of dedicated resources that collaborate strategically to deliver

Working to develop TDD, BDD, ATDD across digital QA resources

Currently working with PMO and corporate steering committee to provide ongoing strategic direction, accountability and support for Cultural Transformation Leader workshops

Help build customer empathy and create customer centric experiences through story writing

Assist in building prioritized Backlogs for product area

Own E2E experience for initiatives

Forecast / Business Case Planning / Prioritization

Implemented mastering of processes across teams for Build, Launch, Fail, Learn, Refactor, Repeat Build Low-Code

Contribute to roadmap planning with stakeholders

AT&T Agile COE/Time Warner (layoff due to merger) 3/2018 – 9/2018

Agile Coach/ Agile PM

Digital Transformation, Budget: 400 Million, Resources: 467 - Business Impact: Global Application Development Transition and Transformation.

Senior expert for scaling agile to the enterprise domain and providing suggested guidance and agile coaching for all SAFe 4.5 efforts for the AT&T COE and associated tenants approaching the Time Warner merger to include Business Digital, AWS, Business Mobility, Virtual Edge, Digital Retail Care, Voice & Collaboration, Chief Data Office, Managed Shared Services, Integrated Platform & Experience, Integrated Office Platform and IoT.

Directed the implementation of AgileCraft as a tool at and executive and portfolio level for new LOBs and managed transitions from Rally, IBM TDP, TFS and Jira for internal, external and vendor executive programs to ensure successful completion of 10-week PIs

AgileCraft Agile Coach with MSS and Digital Retail and Care organization launching a Integrated Digital Sales Experience platform for providing bundled products, integrated services and Omni channel experience to its customers. Building new digital platform to:

Offer DTV Now, wireless, satellite, broadband service and associated bundles, seamless customer experience across channels, personalization recommendation based on customer data sources, service function to agents and enable DevOps CICD pipeline and microservice based architecture.

Directed AgileCraft strategy planning and organizational analysis to leverage the program to transform good behavior in SAFe agile framework. Directing Agile Transformation enabling DRC to be flexible in changing market needs facilitating creation of new products to market faster at a lower cost and higher quality.

Wells Fargo - PMO COE/ Agile COE 11/2017-4/2018

Senior Technology Project Manager

Datalake Cloud Project (SaaS, aPaaS, PaaS), Budget: 280 Million, Resources: 200+field operations - Business Impact: IT Infrastructure and transition self-sufficiency, citizens of Mississippi, 5,400 end users

Responsible for 10 waterfall and agile teams for all PaaS/aPaaS APP projects.

Responsible for assessing, discovering and delivering technology enhancements to Omni channel adoption extending the traditional store based of their customers, competitors, digital assets and infrastructure at brick and mortar store fronts, with valued retailer relationships, B2B wholesale, and POS banking systems allowing the potential customer the ability to derive maximum value out of their spending through the use of Social tools, Smart mobile apps with Augmented Reality(AR) & Virtual Reality(VR), Shoppable advertisements, Digital signage & Beacon technology. One of the main variable targets on these initiatives was overall customer experience categorized into Discovery, Evaluation, Purchasing, Receiving and Return of goods.

AWS Rollout of for 5,000 branches for cloud-based solution integrated with data lake covering loans, payments, collections data

Direct daily interaction with senior PMO leadership and major stakeholders to establish strategic plans and objectives for new programs or projects adding clarification and definition to complex project requirements, budgets and business cases, including SOWs, and SOOs.

Delivery of weekly presentations on program or project goals and plans, vendor status updates (Ab-Initio, Hadoop, Informatica, etc.), progress reports, end-to-end program or project management strategy, and mapping of detailed ownership of the entire process from beginning to end.

Developed and implemented program and project level processes, procedures and performance metrics used for sourcing, negotiating and managing outside vendors for managing the family or series of projects associated with a specific business strategy obtaining benefits and controls while ensuring program/project-related risks relevant to the Project Management Policy, project staff, required onboarding training and performance evaluations.

Mississippi Department of Child Protective Services & Human Services 11/2016-5/2017

Senior Program Advisor, Agile Cloud Transformation (Consulting Firm)

Transition and Operations Manager for the MDCPS state-administered child welfare system at the federal enterprise level and local level for 84 county offices

Stated business services and cloud transition affiliated with 18F and other governing agencies for state IT services (i.e. TANF, SNAP, WIC, EA, CS) to include ITS and universities

Created Change Management Review Board process and managed updates and requests to the Change Request System (state - wide) 25 departments, 80 contractors, 14 vendors (880 interactive users,

Cloud Computing/ Enterprise Premise to Cloud Migration (Citrix, Linux, Azure, Windows 10, and 40 other hosted application for migrations, optimization, and modernization for 2023 state-wide federal compliant vision)

Migrating to Nexus 7000 from Catalyst 6500 and 4500 Switches as of NX-OS 6.0 (two node switch clusters/ Adoption - Vilna on Nexus 9000 Series). Legacy move - Catalyst 6500s to an end-of-row (EoR) configuration of Nexus 9508 switches populated with 48-port 1/10Gbps cards

Created Change Management Review Board process and managed updates and requests to the Change Request system (state - wide) for Cloud Technology/ Cloud IT Networking Services (Networking, Continuous Improvement, COOP, and Disaster Recovery)

Enterprise Software and Infrastructure Services (LAN/WAN)

Facilities - Federal Government IT Services associated with MDHS/MDCPS

Payer/ Provider IT Services

State and Local Government IT and Transition Related Services

Coaching and Instruction for COE Agile Best Practices, Competencies and Microservices

Customer Collaboration, Public Relations, Tactical Business Negotiation with State officials and governing boards

Service desk conversion from HEAT to SNOW in the cloud focusing on module improvements across the enterprise (HR, Inventory, procurement, audits, SLA - performance resourcing, outsourcing) in addition to core focus in improvements to the following areas of support: emergency response, SCCM, installations of patches and standard releases, 24x7-365 support to end-users and critical, disposal preparation, encryption services, video conferencing and A/V operations & maintenance (O&M) operations and functionality of key systems and nation-wide database interfaces to include web portal services and IT services for Learning Management Systems

PM Specialists, LLC, Baton Rouge, LA 8/2010-9/2015

Senior Program Manager (Financial Systems, Operations, PMO, SAFe Scrum XP)

Project Manager for all acquisitions and business development cloud-based projects within the greater New Orleans area including project initiation, scoping, resourcing, scheduling, budgeting, and risk management for IT related initiatives for Plat/Lot investments.

Senior adviser for all automated and business intelligent solutions in addition to Infrastructure development and acquisitions of IT team resources in Louisiana and across the southern states (to include Denver and North Dakota).

Engaged key business users (product owners) with backlog creation and grooming.

Facilitate iteration planning, lead work within individual sprints, and coordinate retrospectives and demos to include

Facilitate Inspect and Adapt workshops

Coach and mentor Scrum Masters, Product Owners and Developers with regards to the application of Agile practices

Work with Testing Strategist and Technical Tester to introduce automated testing

Drive Agile Technical Delivery practices

Provided support for development of a sustainable Agile Center of Excellence and internal Agile Communities of Practice

Identify and coach internal champions, to remove reliance on external mentors

Ensure cross functional coordination (analysts, developers, and testers) is occurring early and often

Create and maintain and publish agile metrics (e.g. velocity and bd charts)

Coach, mentor, and evangelize agile best practices across the organization

Implement relevant Metrics to integrated teams

Assisting teams with planning and execution of ceremonies, use of selected standard Agile tracking tool, User Story development

Entergy Utilities Corporation (offshore) 11/2014-8/2015

Senior Infrastructure Project Manager/ Agile Consultant (Consulting Firm)

Senior Project Manager involved in planning, organizing, and managing enterprise level infrastructure projects at a major regional electric utility provider in the southeast.

Delivered managed service support for data center IT projects, telecommunications, and steady-state activities including development of detailed project work orders, statements of work (SOW), 3% estimates, SDLC audit checklist and other project documentation.

Spearheaded development of agile team’s and scheduled sprints intra, and post transition for following services where applicable (open and close nuclear system included):

Financial systems, SOA, Onset Microservices, Business Process Management (BPM), Middleware/ Integration, ESB

eCommerce, Portals, Internet & Intranet Strategies, multi-channel integration

Business Intelligence, Data Warehouse, Data Marts, Business Analytics

Enterprise Resource Planning (ERP), Customer Relationship Management (CRM)

Capital One, New Orleans 1/2014-10/2014

Scrum Master (promotion)/ Operations Specialist III

Served as a Scrum Master and Project Manager involved in planning and organizing Data Center migrations at major regional banking providers in the northeast:

Helped the team remove and prevent impediments while encouraging, supporting and enabling the team to reach their full potential

Created transparency by radiating information via e.g. the product and sprint backlog, daily Scrum, reviews and a visible workspace

Ensured a collaborative culture exists within the team by guiding the development team towards self-organization

Leaded the team through healthy backlog, conflict and debate and partnering with the other Scrum Masters to ensure cross-team coordination and reaching out to the larger company network for impediment removal

Not leading by title (understanding value and total performance) acting as a servant leader working with people to develop and perform as highly as possible

Selfless management of team members identifying the core principles and constructs of an agile mindset within various internal LOBs

Promoting genuine team ownership and harnessing the collective power of a team by teaching, coaching and mentoring the organization and team in adoption and use of Scrum; setting up Scrum as a servant leader

Partnering with the Scrum Master to ensure cross-team coordination and reaching out to the larger company network for impediment removal

Developed Agile Working Groups and Content Authority

Century Link 3/2012-1/2013

Senior Agile Project Manager

Project Manager under a 130-million-dollar pipeline of project activities for Direct TV and Verizon Wireless for billing, non-billing, and order activation provisioning for VoIP, BVoIP, and new innovative customer based VM and IVR initiatives.

Led training for core disciplines in new Agile PM CMMI methodologies for Bell West (Qwest). Project managed 25-person core team spread across the United States and offshore Bangalore, India and other satellite sites and facilities to provide the following PM services: Software Development Process - Development Cases, Risk Management - Estimates Tollgate/Phase gate Planning, Change Management – Configuration Management, Phase Assessment - Supplier Agreement Management – Product Integration

Project manager for IPv6 deployment on networks with exhaustion of IPv4 address space allowing isolated IPv6 hosts and networks to reach the IPv6 Internet over the existing IPv4 infrastructure, as well as allowing IPv4 hosts to reach IPv6- only content and services (West Coast Providers 20 million supported core users) Tracking and managing multiple projects and applications, status updates, executive reporting, estimation, projected budgeting, and CMMI Level III project artifacts.

Reduced overlapping systems (i.e. operating costs) and promoting Best Practices, architecture recommendations and reviews with leadership to help transform initiatives in response to the merger recommendations and consumer repair for: Internet TV and phone services for 14 states on the West Coast, Business benefits – Reduce call volumes / Improve customer experience. Enhance front end problem diagnosis capabilities and automation

Blue Cross Blue Shield 7/2010-7/2011

Technical Project Manager/ Agile Team Lead

Executed successful 8-step source selection process in conjunction with Enterprise Architecture and IT Analysis teams for ETL, MDM, CRM, IVR, and integrated technology upgrades for legacy databases (SQL, Crystal Reports, etc.)

Responsible for project management in up to $2,000,000 of budgeted initiatives for the administrative services group followed PMP and management compliances under full project lifecycle (origination, requirements design, build, implementation and post-implementation). Worked on extensive product development and high-level business strategy with the EA group for IBM, Informatics, Microsoft, Nuance, West Corporation, and various other vendors for developing and upgrading technologies

CIBER, City of New Orleans 1/2005-6/2010

PMO Lead/ IT Operations Manager/Service Desk Manager (various promotions)

Spearheaded oversight and direct management of all MIS teams for IPv4 – IPv6 city-wide migration and upgrading, reconfiguring and testing of all hardware and software. This includes infrastructure such as routers, switches, servers and storage arrays; end user devices, desktops, laptops, and tablets; security devices in-house/ custom developed software, firewalls, and intrusion-detection systems. New configuration and management capabilities for IPv6 setup for all new equipment (10,000 devices). Project manager for strategy and architecture and engineering policies for new network transformation at 200 facilities city-wide to include 44 state wide FEMA disaster recovery facilities

FIRST LEADERSHIP ROLES

Department of Defense, New Orleans, LA - Trainer/ Project Manger 2007-2008

United States Marine Corps - New Orleans, LA - Operations/ Project Manager

2001-2006

WaveTech, New Orleans, LA - Subsurface Engineer

1999-2000

EDUCATION

University of New Orleans, 2001-2004, Under Graduate Business Administration & Information Technology

Defense Acquisition University, 2003-2005, Post Graduate certificate in Project, Risk, and Quality Management Post Graduate Program in Project Management pursuing enrollment, Specialization: Project Management, pursuing CEH, CISSP sponsored under International Information Systems Security

Michigan State University, 2003, Criminal Justice/ Emergency Preparedness Certificate

Massachusetts Institute of Technology, Sloan School of Business Management online (Currently enrolled)

2019/2020 Founding Member – Agile Inside Out

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