BILQEES ZALMAI

Los Angeles, CA

310-***-****

adcg92@r.postjobfree.com

EXPERIENCE

SAGHI PARHAM D.D.S. Celebrity cosmetic dentist Beverly Hills, CA

Manager – Office March 2016 – April 2019

Facilitated increase in monthly revenue from $70,000 to $90,000 by utilizing favorable fee contracts and optimizing calendar

Dealt with ~33 patients per day and organized respective treatment plans, appointments, and supplementary inquiries

Managed patient appointments, staff training, meetings, and personal engagements in detailed calendars for 2 doctors

Trained 5 employees to achieve office stands in terms of punctuality, attitude, productivity and organization

Audited 200+ insurance payments, pending claims, adjusted billings and post payments on a monthly basis

Tracked daily and monthly revenue and patient count by utilizing reports created from Dentrix / Eagle Soft software

Emphasized auxiliary dental retail products to patients resulting in an average year over year revenue increase of 13%

Focused on our internal marketing via patient testimonials and referrals and social media (e.g. Yelp, Instagram, Facebook)

WOODBRIDGE FAMILY DENTAL General cosmetic dentist Woodbridge, VA

Patient Care Coordinator – Dental Office June 2012 – August 2015

Executed comprehensive revenue-increasing strategies resulting in 31% gain on annual year-over-year basis

Greeted and checked in/out all patients

Managed incoming calls to schedule patients and confirm appointments

Handled meetings, insurance billing, insurance claims, internal marketing, and production

Presented patients with appropriate treatment plans

Handled stocking and inventory for the back office

Ensured accuracy with patients’ appointments, recalls, and treatment

DKNY New York-based fashion house specializing in fashion goods for men and women Woodbridge, VA

Supervisor – Store June 2011 – May 2012

Led team of 6 employees

Developed customer service protocol, which encompassed customer concerns and complaints

Presented promotions to customers and accelerated viral internal marketing

Controlled stocking new merchandise

EXPRESS Fashion chain supplying contemporary house-label clothing & accessories Woodbridge, VA

Sales Associate – Store December 2010 – May 2011

Marketed merchandise and extensively assisted customers

Offered promotions

Stocked new products and items

EDUCATION

LOS ANGELES COMMUNITY COLLEGE Los Angeles, CA

Associates Degree in Business January 2016 – December 2018

Academics: 3.0 CUM GPA with As in Marketing, Accounting, Business coursework

NORTHERN VIRGINIA CITY COLLEGE Woodbridge, Virginia

General Education Courses/Dental X-Ray Certification August 2012 – July 2014

METROPOLITAN INSTITUTE OF HEALTH AND TECHNOLOGY Lorton, Virginia

Certified Dental Assistant January 2011 – August 2012

ADDITIONAL

Technical: Microsoft Office (Word, PowerPoint, Excel), Eagle Soft, Dentrix

Languages: Farsi (Fluent), Dari (Fluent), Hindi (Fluent), Urdu (Fluent), Spanish (Conversational Fluency)

Interests: Pop/R&B, motivational podcasts (The Dave Ramsey, The Garyvee, The School of Greatness), weight training, Zumba, dancing, HITT, yoga, meditation, travel (Italy, Austria, London, India, Switzerland)

Contact this candidate