Dispatch Officer

Victoria Fontenot

Phone: 678-***-**** Email: adcg8c@r.postjobfree.com

Linkedin: linkedin.com/in/victoria-fontenot-135522177 Education

● Kennesaw State University - B.S. in Sociology

Concentration: Criminology

3.3 GPA

● Studied abroad in July of 2018.

Conducted research on human trafficking, drugs, and violent crime in Amsterdam and Hamburg.

Attended lectures at the International Criminal Court and the International Court of Justice in The Hague.

Professional Experience

Dispatch Officer at Kennesaw State University August 2019 - Present

● Responsible for dispatching police, fire, and EMS to emergency and non-emergency calls via two-way radio.

● Answering both administrative and emergency phone calls and coordinating department response.

● Multitasking and decision making in a high-pressure environment in order to ensure the safety of police and civilians alike, often handling multiple calls at once.

● Taking calls and gathering information from distressed or frightened civilians, de-escalating them and keeping them calm in high-stress situations.

● Community engagement: Working as a representative of the public safety department to students, faculty, and parents.

Sales Associate at Quantum Medical Supply Jan. 2016 - August 2019

● Responsible for acquiring sales leads through networking with individuals and medical facilities.

● Assessing patients for medical equipment that best accommodates their needs.

● Ensuring delivery, fit, and proper use of medical equipment.

● Working with a diverse clientele, including children, the elderly, and individuals with disabilities.

● Customer service: maintaining a professional appearance and attitude while answering questions and concerns from patients.

Intern at Steady April 2019 - July 2019

● Responsible for writing,formatting, and editing job ads according to consistency guidelines.

● Content curation: contributed over 5,000 job ads to the platform as a team.

● Worked cross-department completing projects for marketing, research, and human resources..

● General clerical work, including but not limited to: data entry, digital communication, and frequent use of G Suite and Microsoft Office.

Professional Skills

● Proficient in Microsoft Word, Excel, Powerpoint, G Suite, and Photoshop.

● Academic and technical writing.

● Skilled in interpersonal communication among clients, customers, and coworkers.

● Proficiency in reading and understanding data and statistics.

● Excellent typing skills: Average of 90 WPM

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