Sales Manager

SUSAN BASTINE

303-***-**** adcg80@r.postjobfree.com

www.linkedin.com/pub/susan-bastine/6/40/414

bastineproperties.com

Summary

Accomplished design professional with demonstrable skills managing, selling, and coordinating new residential interior and exterior finishes. Highly creative, strong leadership, organizational skills, training and design expertise. Excellent at maximizing options sales and high capture rates while forging strong customer and builder relationships. Licensed REALTOR® serving the Denver Metro Area working with buyers and sellers in residential real estate. Qualifications Profile

Licensed REALTOR®

Design Studio manager/designer for national and local residential home builders.

Establish and maintain positive professional affiliations with product representatives to supply state-of-the art design showroom. Determine showroom options based on buyer profiles, design trends and market capacity.

Provide intuitive professional assistance guiding customers to define their personalized living environment through interior and exterior fixtures and finishes.

Experience interacting and communicating with a wide range of clients including, first time buyers, affordable housing candidates and seasoned custom home buyers.

Establish interdepartmental relationships to effectively and profitably serve buyer needs through staff selection, training, education and management.

Professional Staging for Real Estate clients to help sell their homes in less time and at the highest price possible.

Professional Experience

Independent Contractor - Realtor Bastine Properties LLC 2019 to present

Licensed REALTOR® HomeSmart Realty Group Greenwood Village, CO Lead Designer, Interior Logic Group ILG/ISI, Aurora, CO 2014 to 2019

(Showroom closure January 2019)

Lead Designer with various responsibilities including option sales, training, product reviews and resets, maintaining an organized and pristine showroom.

Collaborate with managers, design teams and manufacturer reps for new showroom product which requires keeping current with design trends, best practices and product leveling for optimum upgrade sales.

Train new team members on internal processes, builder specific systems, product and sales techniques.

Design consultation for local residential builder clients which include Taylor Morrison, Lokal Homes, Meritage Homes, Cardel, Dreamfinders Homes, Copper Homes and several other smaller custom and production builders. Option sales totaling over $6 million FYE 2018.

Design single and multi-family spec and buyer units using materials such as flooring, countertops, interior trim, paint, plumbing, hardware, cabinets, window coverings and lighting by building trusting relationships and evaluating client needs.

Proven positive results with outstanding customer reviews.

Created builder options books for ease of selling builder options along with providing effective training materials. Design Studio Manager, New Town Builders, Denver, CO 2006 to 2014

Sales over $1.8 million in upgrades in a challenging housing market for FYE 2007. Closed units 79.

Increased option sales yearly 2011 $2.1 million 60 closed, 2012 $4.1 million 101 closed, 2013

$3.4 million 94 closed and 2014 $3.8 million 75 closed.

Operate all Design Studio business while solely conducting up to 50 buyer design appointments while managing each file proving success with increased sales, profitability and organization.

Select model home finishes with outside designers with proven successful merchandising within the budgets.

Participate in Product Development and Specifications for new and existing plans and projects . Design Center Manager, D.R. Horton Trimark Series, Englewood, CO 2003 to 2006

Managed Design Center for the Trimark multi-family Colorado Division of D.R. Horton.

Trained staff in all aspects of design appointments including product knowledge and sales techniques. Design Center Manager/Designer, Sanford Homes, Englewood, CO 1985 to 1998

Thirteen years design consulting with home buyers, while operating design center. Extensive experience in coordinating exterior and interior finishes. Involved in product development for materials, space planning, kitchen design and architectural features.

Successfully (award winning) designed, budgeted and merchandised model homes in the Denver area. Education & Accomplishments

Bachelor of Science Interior Design, emphasis in Residential Construction. Colorado State University, Fort Collins, CO.

Certified Broker level ASP (Accredited Staging Professional) Home Stager, 2007.

MAME Award winner 1989 and 1993 Model Home Merchandising and Sales Office Design.

2016 Build Up Award ISI recognized for training and leadership.

2016 Award of Excellence ISI recognized for outstanding sales. Core Competencies

Organizational Skills and Strategic Planning

Customer Relations and Retention

Time Management

Experience with Newstar Enterprise and Sales Force, Microsoft Office Suite, BRIX, BuildTopia

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