User Experience Designer

ALISON CUNNINGHAM

347-***-**** • adcg57@r.postjobfree.com • https://www.linkedin.com/in/alison-cunningham-ux Previous Clients

Time Warner Cable, Pfizer, Honda, Acura, Microsoft, Xbox, Netflix, Holland America, Travel New Zealand, SmartWater, Canon, Heineken, Google Daydream, Google Fi, truth.com, Las Vegas Tourism, REZ-1, Young Living

UX Skill Set

Information Architecture, Wireframes, Site Maps, Usability Testing, User Research, Personas, Use Cases, User Stories, A/B Testing, Prototyping, Mobile Design QA Skill Set

Test Scripts, Test Plans, Analytics, Defect Reporting and Tracking, Double Click Certification Blue in Green Digital Portland, OR October 2017- April 2020

Senior Quality Assurance Analyst

Currently responsible for all manual and automated quality assurance testing. https://www.MyYL.com

● Created all automated tests for clients’ various sites across platforms and devices.

● Created Documentation- test scripts and test plans.

● Compiled and tracked test scripts and errors.

● Liaised with manual QA testers, product managers, senior management & developers. Infosys Rockville, MD January 2018- July 2018

Principal Experience Applications

Responsible for completely redesigning Blume Global’s (formerly REZ-1) software to manage the domestic container programs for Class I railroads, Intermodal Marketing Companies and the draymen. Designed a sophisticated suite of tools to support all tracking, inventory and financial management needs.

● Interviewed users and created documentation assessing challenges and pain points.

● Lead and recorded user tests.

● Compiled detailed usability test reports.

● Presented findings, provided insight and offered recommendations.

● Created wireframes and site maps for web based and mobile projects.

● Engaged with Creative and Development to design web based content and mobile applications Gambit Portland, OR October 2016- September 2017

Senior User Experience Designer

Responsible for performing user interviews and user testing for various software applications; including investment software for vWise and energy usage tracking software for Cascade Energy.

● Interviewed users and created documentation assessing challenges and pain points.

● Lead and recorded user tests.

● Compiled detailed usability test reports.

● Presented findings, provided insight and offered recommendations. Time Warner Cable New York, NY March 2013- September 2016 Information Architect Manager, User Experience Lead Responsible for improving the customer experience on the TWC website. https://www.timewarnercable.com/en/residential.html

● Created wireframes and site maps for web based and mobile projects.

● Engaged with Creative and Development to design web based content and mobile applications

● Collaborated with vendors for usability testing.

● Compiled detailed usability test reports.

● Developed prototypes using Axure, Keynotopia, Flinto, Marvel and POP App. Razorfish Portland, OR, Los Angeles, CA, San Francisco, CA, Seattle, WA June 2014- April 2016 Quality Assurance Manager

Managed QA for various projects, including Microsoft, Honda and T-Mobile http://www.xbox.com/en-US/games/rise-of-the-tomb-raider https://www.t-mobile.com/

● Developed and implemented process and workflow.

● Coordinated with project managers and developers.

● Responsible for managing a team of individuals.

b-reel New York, NY, Los Angeles, CA August 2012

Senior Quality Assurance Analyst

Provided QA for such companies as: Canon, SmartWater, Heineken and Google https://vr.google.com/daydream/

https://www.thetruth.com

● Created Documentation- test scripts and test plans.

● Developed and implemented process and workflow.

● Liaised with project managers, senior management, and developers. NeOn New York, NY June 2010 – March 2013

User Experience Designer, Quality Assurance Manager Singlehandedly formed a QA department and created excellent user experiences for numerous Pfizer brands including Replax, Arthrotech, Zmax and Estring. QA Manager:

● Created Documentation- test scripts, test plans and estimates.

● Developed and implemented process and workflow.

● Liaised with project managers, senior management, and developers.

● Responsible for testing, reporting and bug tracking for all digital projects agency wide.

● Confirmed all Google Analytics tracking information. User Experience Designer:

● Created Wireframes and Site Maps for web based and mobile projects using Omnigraffle.

● Developed prototypes using Axure.

● Worked with Creative and Development to design web based content and mobile applications. DraftFCB New York, NY March 2009 – June 2010

Quality Assurance Analyst, CLM Producer, CLM/ Flash Developer Managed interactive presentation creation and quality, developed presentations for brands such as Spiriva, Reyataz and Sustiva, .

Quality Assurance Analyst

● Created Documentation- test scripts, test plans and estimates.

● Responsible for testing, reporting and bug tracking.

● Liaised with project managers, senior management, and developers. CLM Producer:

● Created content maps and related documentation.

● Prepared art assets using Illustrator, Photoshop, Indesign and Flash.

● Coordinated project resources, scheduling and staffing.

● Edited code in Actionscript 2, 3 xml, and html 3 for Proscape and Exploria.

● Established and coordinated code workflow.

Technical Skills

Sketch, Omnigraffle, Visio, Axure, TestCraft, Practitest, Adobe Suite, Microsoft Suite, Pivotal, Basecamp, Asana, JIRA, Sifter, GitHub, Expolria, Proscape

Education

General Assembly. New York, NY UX Design Cerification Montclair State University. Montclair, NJ B.A. History & B.A. English

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