Senior Project Manager

PHILLIP HENRY

Billerica, MA ***** 781-***-****

*************@*****.*** www.linkedin.com/in/phillip-henry-7230685/ PROJECT MANAGER

Work in software industry using expertise, collaboration and communication to work with multiple teams in achieving common goals while focusing on creating technical solutions for driving business value. Well-versed in software development and able to work with remotely dispersed groups. Demonstrated knowledge of development and Software Development Life Cycle (SDLC). Managed cross-functional teams to produce product specifications, establish milestones and lead development, implementing measurable ends towards accomplishing specific goals. Led software delivery of major versions and minor enhancements in Enterprise-level Client / Server and SaaS implementations.. PROFESSIONAL EXPERIENCE

PTC INC, Boston MA 2017 to 2020

Senior Project Manager

• Drove multiple governance / process initiatives from inception through to delivery, including creating high-level plans, tracking project details and reporting to stakeholders.

• Led and oversaw new software-release initiative aligning multiple applications on uniform naming convention, content-rules, and cadence for release to improve customer experience in maintaining and upgrading software.

• Established Security Community-of-Practice across business units as part of mandate for Technical Operations to communicate and collaborate on security needs. Iterated on proof-of-concept for vulnerability management metrics.

• Managed expectations and progress with senior VP, Thingworx R&D, piloted standard operating procedure for Enterprise Architecture Team to track throughput across multiple technology ‘runways’ to assist in planning for future software release cycles.

• Led smaller-scale effort, working with vendors to write joint response to RFP delivered to VP, R&D that provided financial and resource estimate on services that could not be performed in-house. LEAPFROG SYSTEMS INC, Boston MA 2015 to 2017

Project Manager

Led multiple projects simultaneously from initiation through to delivery, including creating project plans and schedules, managing resource needs and tracking project details. Executed cross-functional, cross-product and intra-departmental coordination of human and technical resources to meet project needs. Showcased team progress and reported on velocity to stakeholders.

• Implemented and delivered SaaS API project providing integration to third-party partner on-time and under budget, saving more than $100k for program.

• Collaborated with Product Management and Quality Assurance to implement weekly defect triage process that became part of standard to plan for current and future releases.

• Scheduled delivery of various code streams into multiple environments, including QA, Alpha, Client Test, and Production which helped with coordination of physical resources among multiple environments and teams. NUANCE COMMUNICATIONS, Burlington MA 2010 to 2015

Project Manager / Systems Analyst

Set and managed sprints, ran daily stand-up, reported on progress, triaged bugs, and oversaw release management process.

• Facilitated and documented Scrum events including daily stand up meetings, sprint planning, user demos, retrospectives, and backlog grooming, managing team as scrum master.

• Produced artifacts to communicate team successes, deliverables, and timelines to provide status and expectations to stakeholders.

• Collaborated with QA to review and triage bugs, assigning to current or future sprint / release to manage software backlog.

• Maximized Scrum team productivity by removing impediments and implementing process improvements such as pairing Manual and Automation test case creation.

VANU INC, Cambridge MA 2008 to 2010

Technical Support Engineer

Provided telecom and networking analysis for multiple clients in live environments.

• Monitored software radio networks as Network Operations Center ensuring availability according to service level agreements.

• Tracked communication problems involving routers, VPN tunnels, backhaul latency, and base station connectivity to troubleshoot issues in real-time.

PHILLIP HENRY *************@*****.*** PAGE TWO

VANU INC (Continued)

• Planned and implemented software upgrades to live networks minimizing impact to network downtime. ACUITY BUSINESS INTEGRATORS, Plymouth MA 2006 to 2008 Systems Analyst

Planned and gathered business requirements, program functions and steps required to develop application software for Tufts Health Plan.

• Standardized use case documentation templates to be used by user interface and systems teams for future projects, thereby creating uniformity in documentation across multiple departments.

• Executed component integration testing ensuring data was sent and received in correct formats at correct times to multiple systems.

• Tested multiple iterations of financial / accounting application confirming that business rules were adhered to and monthly balances correct.

COMPUTER ASSOCIATES (CA), Framingham MA 2005 to 2006 Technical Support Analyst

Installed and configured software systems and diagnosed hardware / software faults.

• Documented software and network problems involving Single-Sign-On architecture in non-uniform enterprise UNIX and Linux environments to investigate problems and provide feedback to customers.

• Wrote technical documentation and reference material for inclusion in knowledgebase of solutions provided to customers to reduce time-to-resolution for problems.

• Managed multiple client relationships and communicated clear and concise expectations for problem resolution related to client needs.

EROOM / DOCUMENTUM / EMC, Cambridge MA

Technical Account Manager 2003 to 2004

Performed premier support service to Fortune 500 customers.

• Planned installations, configurations and upgrades of software in customer environment based on interviews with business users on end-user requirements to ensure delivery met customer needs.

• Provided guidance and recommendations for software upgrades and future considerations for new versions in customer’s environment based on product roadmap and software development lifecycle aiding in long-term software evolution planning. Field Escalation Engineer 2001 to 2003

Wrote customer documentation detailing procedures for use of software, notes for software bugs and reports for feedback to engineering team.

• Designed and implemented off-hour and weekend support performing data migration to ensure no loss of data between environments.

• Led and collaborated on BETA installs of software at select client sites, reporting customer feedback and software issues to improve software before release.

• Resolved software problems expeditiously with minimum disruption to computer users. EDUCATION AND CERTIFICATION

Bachelor of Arts (BA), Liberal Arts, McMaster University, Hamilton, Ontario, Combined Honors, English and History Certification - Project Management Professional (PMP), PMP certification tentative for Spring 2020 Certification - Applied Information Technology, Information Technology Institute, Toronto, Ontario SKILLS

Project management with both Waterfall and Agile methodology - utilizing Scrum and Kanban, User Stories, ATDD, Automated Testing, Proficient in JIRA and Version-One, Confluence, SharePoint, Trello, Knowledgeable in MS Office products, including Word, Excel, PowerPoint, Project

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