Alaaeddine

Tamri

Park Rotana & Park Arjaan,

P.O Box: 43377

Abu Dhabi, UAE

T +971-***-***-***

B adcg06@r.postjobfree.com

Work Experience

**** - ** **** *** ***** International Airport, UAE, Guest Service Agent.

{ Cultivated guest itineraries based on varying individual interests.

{ Maximized room revenue by educating guests on room packages, food and beverage.

{ Calculated necessary adjustments to guest folios due to technical errors or dissatisfaction. 2013 - 2015 Park Rotana & Park Arjaan Complex, Abu Dhabi, UAE, Call Center Agent.

{ Provided customer service, while ensuring proper corporate and governmental policies.

{ Provided interpersonal skills, Counseled/ motivated team and addressing their concerns.

{ Assimilated solid understanding of airport policies and procedures. Internship Experience

2011 - 2012 MARCUS HOTELS & RESORTS, Kansas City, USA, F&B Attendant.

{ Performed responsibilities in accordance with all company policies and procedures.

{ Established efficient productivity through assistance from department supervisors.

{ Delivered exceptional service by greeting and serving customers in a timely friendly manner. 2009 - 2010 5* Hotel KENZI SEMIRAMIS, Marrakesh, Morocco, Receptionist.

{ Registered new customers and retrieved records for previously established ones.

{ Performed Clerical duties including multi-line phone, typing, copier, fax, filing, scheduling. 2007 - 2008 5* PALMERAIE GOLF PALACE, Marrakesh, Morocco, Bell Captain/Bar.

{ Coordinated scheduling and location of bell staff.

{ Dealt with guest and team member concerns.

{ Cross-trained in multiple positions.

2006 - 2007 5* ATLAS MEDINA & SPA, Marrakesh, Morocco, F&B Attendant.

{ Promoted, coordinated and executed events such as weddings, tournaments and corporate meetings.

{ Maintained, stocked, and displayed food according to company policy. Education

2009 - 2010 Master in Hotel Management & Tourism, VATEL Institute, FRANCE. 2007 - 2008 Bachelor in Economy & Hotel Management & Tourism, PERPIGNAN Uni- versity, France.

Languages

Native - C2 Arabic, French

Advanced - C1 English

Basic - B1 Spanish

Skills & Abilities

Hospitality International Hospitality Mgmt., Lodging and Restaurant techniques, Business Hotel Mgmt. Economy Human Resource Mgmt., Financial Mgmt., Inventory accounting Mgmt., Marketing. Law Business Law, Hospitality Law.

IT Word, Excel, Access, Power Point, Fidelio, Pluriel, Opera, Sphinx, Topaze. Qualities & Hobbies

Skills Analytical, problem-solver, team player, eager to learn. Hobbies: Traveling, Painting, Sports.

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