Manager Desktop Support

WARID JAMAL

860-***-**** adcg04@r.postjobfree.com

SUMMARY

ASTQB Certified Advanced Level Test Manager. Results-oriented Quality Assurance management professional with 12+ years of QA experience including 10 years of extensive healthcare domain experience working for clients Aetna, HPHC in waterfall, Agile Scrum Model. Hands-on manager dedicated to improving quality processes, increasing productivity and directing defect management using CMMi, TMMi & TPI industry standards.

Visa Status – I-140 Application Approved, H1-B Valid Until Nov 2022.

Core Competencies

Provider, Payer, Membership & Eligibility, Plans & Benefits

Manual, SOAP UI, API, Web-Based & DB2 Testing

Claims, Electronic Remittance & Advice, Billing, Domains

HIPAA, Medicaid/Medicare & EDI (835, 837)

Extensive Experience in Managing Onshore & Offshore Teams in Distributed Environment

Expert Understanding of SDLC, Software Testing & Defect Management Processes

Successful Delivery of Multiple Concurrent Projects in Fast-Paced Environment

People Skills, Relationship Building Skills

Excellent Communication Skills (R/W)

RCA, RBT, Risk Analysis, & Planning

Effort Estimation & Projection, Resource Allocation & Budgeting

Focus on CI/CD

TECHNICAL SKILLS

Operating Systems: Windows, Unix, Linux, Mainframe OS/390, Rumba, TSO

Software Development Models/Tools: SDLC, Waterfall, Agile/Scrum, Microsoft Visio, JIRA, PowerPoint, Excel, OneNote, SharePoint

Languages: SQL, Java, JavaScript, EJB, HTML, XML, Visual Basic, Tuxedo, Cobol, C, C++, JCL

Databases: PL/SQL, Oracle SQL, DB2

Testing Tools: ALM, PL/SQL Developer, SOAP UI, RTC, Quick Base, CA workload Automation, Clear Case,

Clear Quest, RTC, UFT, SpiralTest, QTP, SAS, Putty, FileZilla, WinSCP, Beyond Compare, RAdmin

Viewer 3, Remedy, Lotus Notes, VMWare, OpenText Exceed, QMF, SPUFI

PROFESSIONAL EXPERIENCE

Program QA Lead Dec 2015 – present

Company: NTT Data Client: Harvard Pilgrim HealthCare, Quincy, MA Project: NDM Application Configuration

Prepare requirements-driven test strategy and comprehensive test plan covering functional, system, regression testing and test automation tool selection

Develop SOAP test harness to test various SOA (Service Oriented Architecture) webservices and validate responses

Perform web-based testing, UI testing, Browser testing, and Database testing using SAS, PL/SQL, SpiralTest tool

Create defect management process using ALM, determine key assumptions, risks, challenges, RAID items and mitigation and contingency plan to maintain software quality standards through the STLC

Mentor testing team in analysis, design and creation of test cases and procedures

Schedule test execution activities and monitor test progress until test completion

Facilitate UAT and coordinate with Business Team in production sign off activities

Conduct defect triage meetings with project stakeholders and business SMEs

Employ RCA tools to prioritize defect handling based on operational impact

Arrange periodic audits with organizational leads to achieve compliance per client quality standards

Provide application production support including technical debugging and troubleshooting for monthly release cycle

Create and share weekly test execution summary dashboard with senior management

Actively work with environment and desktop support teams to resolve infrastructural issues

Document user guides to support end user training and engage with users weekly to consider additional support requests

Engage with performance team to create Business Process Management scripts for application monitoring in production

QA Project Manager Dec 2016 – Dec 2019

Company: NTT Data Client: Harvard Pilgrim HealthCare, Quincy, MA Project: MA Market Wellness

Create effort estimation and assignment of target dates for project milestones utilizing Microsoft Visio

Build team of QA analysts by reviewing resumes, interviewing and decision making in hiring

Train new team on QA tools, processes and existing application architecture

Review project-level test strategy and test plan with business stakeholders and incorporate feedback

Create defect management process using ALM and conduct daily defect triage meetings

Create RTM to map business rules to test scripts

Present weekly test execution summary dashboard and release milestone progress to business and project stakeholders

Identify business risks, employ RCA and recommend solutions/mitigation plan to developers and business SMEs

QA Lead Advisor Dec 2013 – Dec 2016

Company: Dell Client: Harvard Pilgrim HealthCare, Quincy, MA Project: EOP/ERA/835 File Generation

Perform WPI/WPR and ambiguity reviews of requirements

Formulate test strategy and functional/non-functional test plan including performance, compliance and security test scenarios for claims processing applications and EOP/ERA/835 files

Develop and schedule automated scripts utilizing tools like Putty, WinSCP, Autosys and UNIX shell scripting

Develop database procedures and complex SQL queries to validate backend business operations

Perform functional, API and web services testing in SOA environment

Troubleshoot failures by analyzing test data using SOAP UI Pro, HP Service test, and PL/SQL Developer and document common error resolution

Validate layout of X12 format 835 files by generating reports and compare results using Beyond Compare and VB macros

Select regression candidates and create automated tests using automation tool such as UFT and SpiralTest

Coordinate and communicate with multiple third-party vendors in a multi-vendor outsourced environment

Review test results with end user and business teams and obtain required signed off activities using Spider tool

Gain exposure to performance testing tools like HP Performance Center, HP Load Runner and Apache JMeter

QA Lead Jan 2012 – Nov 2013

Company: Infosys LTD Client: Aetna Inc, Hartford, CT Project: Mainframe: Data Migrator Direct

Effort Estimation, Requirement Analysis, Logging Findings, Test Data and Test Strategy Preparation

Test Plan Walkthrough, Review Test Scripts, Defect Analysis and Tracking

Test Stories and Acceptance Criteria Writing, Test Result Demo Walkthrough

Daily Status Reporting and Biweekly Presentation to Aetna Client Management

Communication and Coordination with Stakeholders and Infosys Offshore Team at BBSR, India and Shanghai, China

Implementation Activities and Code Movement Approval

Configuration and Knowledge Management

QA Tester, Senior QA Analyst Dec 2007 – Dec 2011

Company: Infosys LTD Client: Aetna Inc, Hartford, CT Project: Test Data Management, Claim Adjudication System

Quality Assurance Subject Matter Expert

Daily Status Reporting to Client Management

Test Data Setup in Online Screens, Running Batch Jobs using COBOL, JCL, IDMS and DB2

Issue Resolution for any Abends that may Impact the Nightly Schid

Interfacing with Requestors to Facilitate Data Setup

Development of Automation Tools using Rumba VB Scripting and Documenting Learning

Understanding Data Flow and Assisting in E2E Test Execution Across Domains

Test Case, Test Script Preparation, Test Data Setup and Test Datasheet Preparation

System Testing, Regression Testing, Test Result Summary and Test Execution Log

Reporting Issues and Logging Defects, Configuration Control

EDUCATION

Bachelor of Engineering in Information Technology, J.S.S. Academy of Technical Education, Noida

CERTIFICATIONS & AWARDS

ISTQB CTAL Test Manager certified in March 2020

HIPAA Primer certified

AHIP Fundamental of Health Insurance – Part A (Basics of Health Insurance) certified

AHIP Fundamental of Health Insurance – Part B (Basics of Company Operations) certified

Awarded HPHC QA Lead of the Year in 2018

Annual ABCD (Above & Beyond Call of the Duty) Award for Wal-Mart ID-Card project on Aetna Pride Day

Award of Excellence from Client Aetna for capturing maximum number of defects and findings in Oct’12- Dec’12 quarter

Awarded MVP (Most Valuable Player) for KM and QA automation activities at Infosys quarterly event

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