Sign in

Medical Assistant Customer Service

Ocala, FL
March 25, 2020

Contact this candidate


Maria A. Petroche

**** ** ***** *****, *****, FL 34476



Skilled at managing customer relations and safety compliance with five plus years of experience. With a combination of extensive collection policy and procedure management and supervisory experience; this opportunity is a perfect match for my skill set.

Skills and Qualifications

oExceptional verbal communication skills over the phone, in person, and in writing

oFluent in both English and Spanish

oProficient in Microsoft Office

oSuperior relationship building abilities with colleagues, vendors, and customers

oStrong problem solving and critical thinking abilities

oExtensive collection background

oEase with communicating financial terminology

Accomplishment Statement

Awarded recognition for meeting customer service levels.


Completed 120 hours at the Heart of Florida Health Center with primarily shadowing multiple functional areas with the Director of Operations.


Munroe Regional Hospital 06/09 to 12/16

Central Transport • Dispatching and transferring patients • Receptionist assistant in the main desk • Assisting Nurses, answering phone calls, writing down notes, cleaning up • Record patient medical history

Work Experience

Heart of Florida Health Center Ocala, FL

Human Resource Coordinator 11/19-Present

Coordinated Employee Functions: Open Enrollment, recruitment fair, correspondence, reports.

Assist improved employee performance through support to line management and HR in performance related issues that may arise

Assisted with Employee Benefits and Handbook interpretation and updates

Managed payroll systems for up to 200 employees for seven offices.

Assisted with adverse applicant reports, drug testing reports

Worked daily with leadership team to evaluate applicants by discussing job requirements and applicants’ qualifications

Performed various critical recruiting activities including job postings, resumes screening, pre-screen interviews, and reference verification.

Work on special projects such as; pension redesign, 401(k) enrollment campaigns and new hire orientation

Processed payroll on a bi-weekly basis for 200-265+ hourly employees

Managed recruitment process for non-exempt permanent and temporary staff which included; sorting applicant resumes, on site open house recruitment and conducted pre-screening for potential second phase interview candidates

Managed background check process

Experience dealing with FMLA, ERISA, and HIPPA regulations

Schedule meetings, interviews, HR events, etc.

Heart of Florida Health Center Ocala, FL

Customer Associate 09/18-11/19

Responsible to answer calls in a professional and courteous manner for seven practice locations

Provide information, schedule appointments, screen and evaluate clinical concerns to best assist the client

Communicating to convey policies and procedures to other health professionals

Accurately recording patient information including demographics and insurance codes into organization’s data base

Heart of Florida Health Center Ocala, FL

Medical Assistant 05/16- 04/18

Successfully demonstrated proficiency in taking patient’s vital signs and medical histories with HIPAA regulations

Accurately recording patient’s progress

Serve as the main point of contact for the patient

Ensured the sanitation and cleanliness of all exam rooms

MD. Nasirul Huq, MDPA Ocala, FL

Medical Assistant 01/16-04/16

Performed scheduling and rescheduling duties

Fax and scan records to different facilities


Bachelor of Applied Science in Health Care Management Specialization-

College of Central Florida- Ocala, FL- 12/19

Associates of Arts (A.A) in Pre-Nursing -College of Central Florida - Ocala, FL- 05/15

Contact this candidate