Medical Assistant Customer Service
Resume:
Maria A. Petroche
**** ** ***** *****, *****, FL 34476
***************@*****.***
Summary
Skilled at managing customer relations and safety compliance with five plus years of experience. With a combination of extensive collection policy and procedure management and supervisory experience; this opportunity is a perfect match for my skill set.
Skills and Qualifications
oExceptional verbal communication skills over the phone, in person, and in writing
oFluent in both English and Spanish
oProficient in Microsoft Office
oSuperior relationship building abilities with colleagues, vendors, and customers
oStrong problem solving and critical thinking abilities
oExtensive collection background
oEase with communicating financial terminology
Accomplishment Statement
Awarded recognition for meeting customer service levels.
Internship
Completed 120 hours at the Heart of Florida Health Center with primarily shadowing multiple functional areas with the Director of Operations.
Volunteer
Munroe Regional Hospital 06/09 to 12/16
Central Transport • Dispatching and transferring patients • Receptionist assistant in the main desk • Assisting Nurses, answering phone calls, writing down notes, cleaning up • Record patient medical history
Work Experience
Heart of Florida Health Center Ocala, FL
Human Resource Coordinator 11/19-Present
Coordinated Employee Functions: Open Enrollment, recruitment fair, correspondence, reports.
Assist improved employee performance through support to line management and HR in performance related issues that may arise
Assisted with Employee Benefits and Handbook interpretation and updates
Managed payroll systems for up to 200 employees for seven offices.
Assisted with adverse applicant reports, drug testing reports
Worked daily with leadership team to evaluate applicants by discussing job requirements and applicants’ qualifications
Performed various critical recruiting activities including job postings, resumes screening, pre-screen interviews, and reference verification.
Work on special projects such as; pension redesign, 401(k) enrollment campaigns and new hire orientation
Processed payroll on a bi-weekly basis for 200-265+ hourly employees
Managed recruitment process for non-exempt permanent and temporary staff which included; sorting applicant resumes, on site open house recruitment and conducted pre-screening for potential second phase interview candidates
Managed background check process
Experience dealing with FMLA, ERISA, and HIPPA regulations
Schedule meetings, interviews, HR events, etc.
Heart of Florida Health Center Ocala, FL
Customer Associate 09/18-11/19
Responsible to answer calls in a professional and courteous manner for seven practice locations
Provide information, schedule appointments, screen and evaluate clinical concerns to best assist the client
Communicating to convey policies and procedures to other health professionals
Accurately recording patient information including demographics and insurance codes into organization’s data base
Heart of Florida Health Center Ocala, FL
Medical Assistant 05/16- 04/18
Successfully demonstrated proficiency in taking patient’s vital signs and medical histories with HIPAA regulations
Accurately recording patient’s progress
Serve as the main point of contact for the patient
Ensured the sanitation and cleanliness of all exam rooms
MD. Nasirul Huq, MDPA Ocala, FL
Medical Assistant 01/16-04/16
Performed scheduling and rescheduling duties
Fax and scan records to different facilities
Education
Bachelor of Applied Science in Health Care Management Specialization-
College of Central Florida- Ocala, FL- 12/19
Associates of Arts (A.A) in Pre-Nursing -College of Central Florida - Ocala, FL- 05/15
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