Sign in

Customer Service agent

Lagos, Nigeria
March 25, 2020

Contact this candidate



Plot ***, Okanlawon Ajayi street off Masha road, Surulere, Lagos.



University of Lagos Akoka, Lagos

Bachelor of Science in Chemical Engineering 2010 - 2016

• Relevant Coursework: Thermodynamics, Unit Operation, Heat transfer, Production processes Bedrock College Surulere, Lagos

West Africa Senior Secondary Certificate Examination/ National Examination council 2003 - 2009

• Assistant Health Prefect, Best student in Economics WORK EXPERIENCE

Dangote Cement Plc and Dangote Agro Sacks (SIWES) Ibese, Ogun; Ikeja, Lagos Laboratory Analyst Intern in Quality control and Assurance department May – October 2013

• Properly analysed laboratory samples

• Involved in testing of raw materials for strength and durability

• Ensured workplace safety

Teribeta College (NYSC) Akute, Ogun

Basic Science and Catering and craft teacher June 2017 – April 2018

• Educated students on basic science and conducted practicals to enhance learning process

• Taught students the procedures, use of ingredients and measurements required for the baking of pastries such as cakes, meat pies, doughnuts and chin-chin. Jumia Nigeria Yaba, Lagos

Customer service agent March 2019 – March 2020

• Contacting potential or existing customers to inform them about a product or service

• Responding promptly to customers inquiries about products or the company

• Escalating customers issues and sending mails appropriately

• Generating sales by upselling and cross selling products to customers

• Going the extra mile to meet sales quota and facilitate future sales LEADERSHIP AND VOLUNTEERING EXPERIENCE

Health and medical community development service (NYSC) Ojodu, Ogun Group member of NYSC community development service June 2017- April 2018

• Attended meetings of the club

• Visited communities in the area and gave necessary assistance as a group COPA Lagos Lagos, Nigeria

Team tracker and correspondence, Logistics and Hospitality December, 2017

• Worked with international football players throughout the event

• Timely fast-tracked teams’ engagement with the organizers through daily coordination and communication


• Microsoft office tools: MS word, MS Excel, Power Point. Research and analytical skills

• Corporate communication, ability to work under pressure with little or no supervision, leadership skills. Interests: Event planning, working in teams, baking, make-up work and design.

Contact this candidate