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Sales Representative Customer Service

Charlotte, NC
March 25, 2020

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JORDAN SLAUGHTER 980-***-**** Charlotte, NC 28205 SUMMARY

Experienced sales and marketing professional with 6+ successful years in the dancewear industry. I am enthusiastic and highly motivated with a proven track record of continually hitting sales goals using consultative selling. SKILLS

• Sales and Account Management

• Product and Industry knowledge

• Negotiation and Closing

• Customer Retention

• B2B and B2C sales

• Prospecting

• Time Management

• Event Planning and Execution

• Vendor Relations

• New Product Launch

• Customer Service-Oriented

• Networking


Outside Sales Representative / Capezio Ballet Makers - Charlotte, NC - North Carolina 07/2013 - 03/2020

• Managed a $2.4 million-dollar territory with an average of 80 small, mid-size and large dance wear stores across NC, SC & VA.

• Increased account customer value by $197K in the past 12 months (8.9% increase from 2018).

• Averaged 7 account meetings a week to ensure relationships, growth, and retention.

• Educated customers on new and existing product, features and technical details in order to close the sale.

• Acted as a resource for industry and market knowledge.

• Highly motivated and competitive; committed to goal setting, planning and follow through.

• Influenced accounts to replace competitor’s product with Capezio's.

• Collaborated with customers to identify and resolve service and technical product issues to ensure satisfaction.

• Maximized customer sales by up-selling products and services.

• Handled and organized each new prospect from initial customer inquiry to final store opening.

• Provided up to date and on trend business practices to help customers reach new markets.

• Informed customers of supply and price trends that assisted in inventory control.

• Worked as liaison between vendors and customer to guarantee efficient delivery of products.

• Managed customer expectation by processing returns, damages, and shortages in a timely fashion.

• Investigated and resolved customer complaints or issues to strengthen brand reputation.

• Visited dance studios to gain market research and to promote the brand.

• Planned and organized routes within territory to maximize efficiency and time in field.

• Represented brand at trade shows, regional festivals, and dance conventions.

• Held training seminars and promotional in-store events connecting brand, dance teachers and dancers. EDUCATION

University of North Carolina At Wilmington - Wilmington, NC 05/2013 Bachelor of Arts: Communication Studies

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