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Customer Service Security Guard

Toronto, ON, Canada
March 25, 2020

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*** ******* ***

Toronto, ON M4J 2L9

T: 416-***-****

Security Guard – Concierge

Ability to obtain Transportation Canada Security Clearance (RAIC) & medical from CATSA


Conflict Resolution – Defusing Hostile - Customer Training - AODA – WHMIS – PIPEDA- CPR-AED – Occupational Health Safety Awareness Training

Customer Service -Problem Solving - Documentation Skills,

Listening - Phone Skills - Resolving Conflict - Analyzing Information - Multi-tasking

Valid Security Guard License & CPR / AED / First Aid

Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous and effective manner.

Experience providing facility security including the use of security systems and key systems.

Ability to operate and monitor computerized security equipment

Strong knowledge of legislative policies such as the Criminal Code, Trespass to Property Act and WHMIS.

Knowledge of relevant Security policies such as patrolling and emergency response, Private Security and Investigative Services Act.

Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment.

Prepare and maintained clear, concise, and legible security reports and detailed records.

Demonstrated experience working with a computer and the ability to utilize a variety of software, e.g. Microsoft Word and Excel, mainframe systems, divisional databases

Ability to compile accurate information and prepare effective reports and correspondence using a computer.

Job Relevant Experience Mentioned First:

1997 – 2002: Security Guard – Pepsi Cola Head Office – Condo Concierge

Intertec Security, Toronto

Operate and maintain equipment as the Corporation is required to by legislation, such as overhead doors, safety equipment, emergency lighting, electro-

magnetic lock overrides.

Responded to inquiries & emergencies / Operate a CCTV system

Protected company’s property and staff by maintaining a safe and secure environment

Observed signs of crime or disorder and investigate disturbances

Maintained clear, concise, and legible security reports and detailed records.

Provided facility security including the use of security systems and key systems.

Secured premises and personnel by patrolling randomly or regularly building and perimeter

Monitored surveillance equipment; inspecting buildings, equipment, and access points permitting entry.

Operated and maintained equipment at the Corporation as required by legislation, such as overhead doors, safety equipment, emergency lighting, and magnetic lock overrides.

Enforced parking policies utilizing legislated enforcement when required.

Assisted in the execution of Corporate Contingency Alert System when activated in off business hours and effectively notify Emergency Services in a timely manner.

Controlled access / egress of visitors, trade persons, service persons and business associates utilizing strict access control principles and technology.

Provided information and direction to visitors in a courteous manner.

Performed security checks utilizing a combination of static and / or mobile patrols both inside and outside buildings.

Maintained a strict key control program.

Rendered First Aid and C.P.R. in accordance with training.

Ensured daily operational duties are performed as per post orders.

2008 – 2019 Customer Service / Kiosks Sales Associate

DYGNA (Rental Car & Retail)

Front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.

Explain terms of rental agreements.

Complete paperwork with customers and take payments.

Checking mileage and inspecting for damage when vehicles are returned.

Provide ongoing service and sales support.

Increased company sales by building customer confidence

2002 - 2008: Client Services / Customer Care

Network Solutions Inc., Toronto

Provide consultation, designing customized packages of services according to client needs, and achieving established quality standards.

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Maintained customer records by updating account information.


2019: GED (High School Equivalency) Toronto - Canada

2010: Centennial College Business Management

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