ERICK ROMAN S. VELUZ

+966-*********

adcftn@r.postjobfree.com

Earth Street CRDC West Brgy. Bukal Pagbilao, Quezon

Philippines 4302

Skills

Professional Summary

SAP System Power User (BPO)

Schedule management

Inventory management

Manufacturing

Staff management

Materials management

Operations management

Computer Literate

Talented Production Supervisor with 13 years of progressive experience in the Food Manufacturing industry. Offering expertise in Planning and Scheduling, Warehousing, and Staff Management. An energetic self-starter and team builder able to navigate high-stress situations and achieve goals on time and under budget. A decisive leader with clear direction and excellent problem-solving skills. Focused on the quality of materials and finished products, as well as accomplishing challenging business objectives.

Education

Work History

2000

05/2016 - Current

STI College

Lucena City

Herfy Food Service Co. Ltd.

Riyadh, Saudi Arabia

Programming

Production Supervisor / Admin

Certificate in Information System

Evaluated incoming materials for quality and amounts ordered.

Set and revised production schedules to meet changing demands.

Collaborated with Quality and Warehouse departments to establish project guidelines and create unique products to drive profitability.

Kept work environments safe and efficient at all times.

Established clear priorities and production quality standards.

Coordinated schedules and reviewed work performance for staff, including Production Labors and Production Operators.

Enhanced processes by pinpointing bottlenecks and working with Production Manager to resolve.

Oversaw, coached and evaluated 35 Production employees.

Managed a team of 35 employees, overseeing the hiring, training, and professional growth of employees.

Analyzed departmental documents for appropriate distribution and filing.

Developed a new process for employee evaluation which resulted in marked performance improvements.

Monitored multiple databases to keep track of all company inventory.

Supported the Production Manager with daily operational functions.

Creates and edit BOM for new and existing items in the factory in the SAP system

Creates and edit Routing for new and existing items in the factory in the SAP system

1999

Quezon National High School

Iyam Lucena City

Secondary Education

1995

Pagbilao Central Elementary

School

Pagbilao, Quezon

Elementary Education

09/2014 – 04/2016

Certifications

Transcom Worldwide Services

Pasig City, Philippines

ISO 22000:2018 FSMS Internal Auditor

First Aid Training Certificate

GMP and Personal Hygiene Training Certificate

Lean Management Certificate of Achievement

G-suite Training Certification

Hygiene and HACCP training Certificate

Internal Auditor Certification FSSC 22000

In House HACCP Training

Customer Service Representative

Assisted customers by answering questions and solving problems.

Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Obtained information to resolve customer inquiries.

Assisted customers with questions and concerns.

Guaranteed positive customer experiences and resolved all customer complaints.

Received inbound calls from customers, providing information regarding package inquiries, shipping, tracking, and assist with the centers.

Resolved product issues and shared benefits of new technology.

01/2011 – 12/2013

Mister Donut Plant

San Pascual Batangas, Philippines

Production Plant Supervisor / OIC

Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.

Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Obtained documents, clearances, certificates and approvals from local, and Government Requirements.

Worked directly with the Sales Department, Franchisee, and Billing to achieve good business results.

Managed team of 50 employees, overseeing the hiring, training, and professional growth of employees.

Analyzed departmental documents for appropriate distribution and filing.

Supported the Sales Area Manager in improving operations and resolving issues to deliver top-notch customer service.

Monitored multiple databases to keep track of all company inventory.

Developed a new process for employee evaluation which resulted in marked performance improvements.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Monitors Plant performance monthly for hitting plant given KPI’s.

Responsible for planning of production requirements in terms of raw materials, manpower and delivery timeliness.

Conducts monthly meetings with staff to resolve plant issues and performance.

Continues improvement in the process for better productivity and cost-efficient production

01/2008 – 12/2010

Mister Donut Plant

San Pascual Batangas, Philippines

Production Plant Supervisor

Supervised all production phases, including manpower requirements and productivity targets.

Set and revised production schedules to meet changing demands.

Established clear priorities and production quality standards.

Kept work environments safe and efficient at all times.

Coordinated schedules and reviewed work performance for staff, including Production Workers, Bakers, and Sanitations.

Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Managed team of 40 employees, overseeing the hiring, training, and professional growth of employees.

Evaluated incoming materials for quality and amounts ordered.

Developed a new process for employee evaluation which resulted in marked performance improvements.

Responsible for checking all products are within the standard parameter that is being served to the customers.

02/2005 – 12/2007

Mister Donut Plant

Lucena City, Philippines

Warehouse Storekeeper

Daily Inventory of Raw Materials and Packaging Materials used for Production and Franchisee supplies

Prepares the needed materials for productions daily usage

Responsible for the cleanliness of the area

Make weekly, monthly summary report for the warehouse

Set orders and planning of raw materials, based on the storage capacity.

Responsible for Monitoring of product expirations in warehouse

Keep records for all transactions, receiving, issuance, transfers, and disposals for internal audit.

09/2003 - 02/2004

International Toy World Corporation (Toy Kingdom)

Lucena City Philippines

Sales Utility Clerk / Customer Service

Responsible for inquiries and all customer concerns

Files and segregates significant documents

Creates promotional spiels

Encoder

Reference will be available upon request

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