Management

Qualifications Profile

Accomplished and award-winning professional; offering proven success in translating clients’ and corporate needs into technical requirements, as well as identifying revenue-generating and expense-saving opportunities. Effective at implementing innovative strategies to attain/exceed sales objectives, accelerate expansion, and improve profit contribution. Committed to providing first-rate management skills in leading and motivating teams to enhance processes, optimize productivity, and boost efficiency. Articulate communicator with interpersonal aptitudes, essential in establishing rapport with professionals at all levels.

Areas of Expertise

Inventory Control Staffing and Recruitment Customer Service and Satisfaction

Business Operations Oversight Logistics Business Partnership Market Trend Analysis

Business-to-Business Sales Continuous Process Enhancement Talent Acquisition and Development

Professional Experience

FinishMaster, Tacoma, WA

Branch Operations Manager May 2018-January 2020

Managed an inventory exceeding $7 million with an inventory turnaround time of less than 30 days on top 25 products

Managed all transportation logistics

Developed understanding of all planning parameters of safety stock and rotation of time sensitive product

Closely worked with district manager to create and execute monthly/yearly financial and personnel budgets

Implement all new company directives and provide timely and appropriate feedback

Maintain and foster new partnerships with sales team and vendors to promote and achieve effective communication and collaboration

Educated on all applicable U.S. DOT Hazardous Material Regulations

Oversees the operations of all branch duties including ordering, receiving, and shipping of merchandise to accounts across the country

Key Highlights:

Received a 97.4% approval rating for our Business Process Review for 2019 which ranked in the top 1% of the company. Previous year was 81.0%.

Helped rollout two new company initiatives with the implementation of inventory scanning, and the launch of a new product line.

Executed monthly cycle counts to make sure inventory is accurate to 99%

24 Hour Fitness, Federal Way, WA

General Manager Feb 2017–Jan 2018

Closely worked with district peers and district partners to acquire business knowledge and develop and implement new business plans

Created and evaluated new strategy and structure for the club to optimize service, while improving talents of the team by establishing expectations, training, and follow-up on all employees

Key Highlights:

Successfully turned around an underperforming club valued at $1M that had no management for nine months through payroll and overages administration, morale improvement, and best practices compliance

Attained top three rank in district with 38% increase in year-over-year membership sales, 17% improvement in retail sales, and 121% enhancement in inventory control

BevMo!, Tacoma and Tukwila, WA

Store Manager Aug 2012–Nov 2016

Successfully transformed a $5M underperforming store, with one year payroll overages, poor morale and management, low employee engagement, high turnover rate, and non-compliance with company programs and best practices

Facilitated coaching sessions to leaders on inventory control, performance management, people strategy, succession planning, and training and development

Organized store meeting with the human resource to discuss company processes, best practices, and overall engagement level

Generated sales and payroll yearly forecasts which helped the senior leadership to create appropriate actions and gear the business on Washington market

Managed district warehouse controlling allocations, shipping, and inventory control for state of Washington

Managed all ordering of beer, spirits special orders, non- alcoholic beverages, and perishable foods

Experience with AS400 for Inventory Control and Receiving

Key Highlights:

Analyzed store performance and devised new strategies, which resulted in an increase sales and overall customer experience, and was ranked top one for inventory control and top five for customer satisfaction index (95.7%)

Achieved improvements in brand, vision, and strategy expectations based on customer survey scores and positive feedbacks, thus turning the customer satisfaction scores from unsatisfactory to being one of the best stores to shop

Supported team in attaining 15 promotions to leadership position within the Washington District through development of morale and performance

Collaboratively worked with the team, assessed team productivity, and fostered a productive environment, which increased sale by 6.7% year-over-year

Developed schematics for district’s perishable products, which increased sales by 87% year over year and significantly reduced spoilage by 160%.

Earned selection to serve as a peer mediator for the district, in charge of overseeing inventory, customer satisfaction index, and corporate rollouts

Played a pivotal role for attaining the number one rank for customer satisfaction index with 98.7% rate

Target, Bellevue and Renton, WA

Executive Team Leader District Trainer Sep 2009–Aug 2012

Took charge of hiring and developing staff, while analyzing business requirements to maintain compliance with company guidelines regarding payroll and productivity

Functioned as the transition captain for the group, responsible for coordinating new product sets, merchandising trends, and pricing strategies to 63 stores

Key Highlights:

Expedited store workload for brand presentation of over 100,000 catalog items, thereby generating over $40M in sales annually

Made significant contribution for the success development of business which included the highest conversion in the region for Target credit card in 2010 and the largest development for direct work center in 2011

Acquired nomination to support new business model within North America in 2012

General Motors (OnStar), Washington, Idaho, Montana, and Alaska

Regional Sales Manager Apr 2005–Jan 2009

Administered 120 GM dealerships to attain company objectives in four measurable categories, while partnering with dealership owners to enhance business processes

Acted as an integral part of the number one team in North America for three consistent years

Key Highlights:

Secured the top five rank in dealership service index, as well as in XM satellite radio sales retention in North America for two consecutive years

Earlier Career with Highlights

Enterprise Rent a Car, Multiple Locations in Washington

Rental Branch Manager

Key Highlights:

Successful and efficient management of inventory over $20M in assets

Earned recognition for obtaining various ranks and awards, including:

-Highest Customer Service Rating (6 consecutive months)

-Top Five in Operating Profit (24 consecutive months)

-Top Five in Accounts Receivable Collection (16 consecutive months)

Education

Bachelor of Arts Video Communications

Central Washington University, Ellensburg, WA

Certifications

Certified Food Safety Manager – National Registry of Food Safety Professionals

Class 12 Mixologist Permit, State of Washington

Automated External Defibrillator (AED)/Cardiopulmonary Resuscitation (CPR) Certification

Contact this candidate