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Manager Customer Service

Location:
Coimbatore, Tamil Nadu, India
Salary:
170000
Posted:
March 24, 2020

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Resume:

RAJAPANDI C

S/o P.Chelladurai

L ** stage II TNHB colony

Vm chataram Palayamkottai

Tirunelveli 627011

Mobile no:+919********* Email adcfpd@r.postjobfree.com

CAREER OBJECTIVE:

To work in an innovative and challenging environment that will utilize my skills and provide stimulating opportunities for my career growth and also for the development of the organization to achieve challenging heights .

EDUCATIONAL BACKGROUND:

BE- (Electronics&Communication) done at Infant Jesus Engineering College, Tuticorin (Anna University-Chennai) Tamilnadu, year of 2005 – 2009 with an Aggregate of 62%

HSC done at St Antony’s Higher Sec School, coonoor, Nilgiri, Tamilnadu.

With a percentage of 55%

SSLC done at St. Antony’s Higher Sec School,coonoor,Nilgiri, Tamilnadu.

With a percentage of 80%

PROFESSIONAL EXPERIENCE:

Organization : Udaan ( Hiveloop Logistics Pvt Ltd )

Position : Operation Manager

Location :Chennai,Tamilnadu

Duration : May – 2018 to Till date

Company is providing B2B ecommerce and distribution to Retailers .

Taking care complete Hub Operations and Team Management.

Taking care Inbound & Out bound,Route Planning,Inventory and Transportation .

Creating strong vehicle supply (LCV vehicles) in assigned territory.

Route Planning vehicle Planning and cost cutting in the Transport Management .

Onboarding DCOs and Transporters on Udaan platform based on MBG and Ad-hoc.

Handling First mile & last mile operations with vendor vehicles and delivery boys.

Handling team of executives to fulfill our supply needs and Hub operations.

Meeting clients along with Business Manager to understand their supply needs and operations.

Responsible to submit the operational cost (Vehicle supply cost & labour cost) .

Achieving the targets with the help of executives.

Handling the complete ground operations in assigned territory .

Organization : Rivigo Services Pvt Ltd

Position : Operation Manager ( Vendor & Fleet Management )

Location :Chennai,Tamilnadu

Duration : Sep – 2015 to Apr 2018

Logistics Operations and E-Portal experience:

Taking care of complete Operational activities,delivery,Transhipment,connectivity .

Arranging Route wise delivery by vendors daily Pod scanning sending hard copy to CO

Maintaining Inventory control and MIS Report of warehouse stock and etc.

Establish or monitor specific supply chain-based performance measurement systems.

Plan or implement material flow management systems to meet production requirements.

Maintain metrics, reports, process documentation, customer service logs, or training or safety records.Coordinating with the warehouse team and tracking the materials dispatched by the company.

Documentation of various warehouse related activities and taking responsibility of all commercial activities and transactions related to warehouse.

Develop plans or set goals to reduce carbon emissions associated with storage or transport activities.Delivering the goods as per customer’s goods receipt system.Indenting & receiving the material finally dispatching the same to the distributors.

Responsible to complete the customer’s orders through our online and offline supply partners.

Sourcing vehicles from the local market through brokers and fleet owners (offline supply partners) according to the customer’s daily needs.

Conducting survey in local market.

Managing and maintaining good relationships with all supply partners.

Determining customer's needs and providing accurate logistic resources.

Organization : Safexpress Logistics Pvt Ltd

Position : Green Truck Regional Fleet & Vendor Management Operations

Location :Chennai,Tamilnadu

Duration :Mar– 2013 to Aug 2015

Responsibilities

Taking care complete Fleet Management Activity vehicle Maintenance service related issue .

Taking care of RTO Activity Fc,insurance renewal Tax and etc .

Taking care of vendor management finding new vendor and etc.

Conducting meeting with vendors and route planning solving problems etc .

Recommend optimal transportation modes, routing, equipment, or frequency.

Taking care of complete Operational activities,delivery,Transhipment,connectivity Arranging Route wise delivery by vendors daily Pod scanning sending hard copy Maintaining Inventory control and MIS Report of warehouse stock and etc.

Develop plans or set goals to reduce carbon emissions associated with storage or transport activities.

Delivering the goods as per customer’s goods receipt system.Indenting & receiving the material finally dispatching the same to the distributors.

Maintaining the Inventory record in system on line.

Organization : Super Lorry Services Pvt Ltd

Position : Asst .Manager Sourcing & Operations

Location : Chennai

Duration : Apr – 2012 to Feb 2013

Organization :Safexpress Logistics Pvt Ltd.

Position : GT Operations Officer

Location :Chennai,Tamilnadu

Duration : Aug – 2010 to Mar 2012

Responsibilites

Taking care all Retail Business Activities sales,Pickup co ordination and etc .

Taking care connectivity all booked shipment in my Regions

Taking care operational activity delivery Pan India which booked from Region

Assigning Target to each GTA ( GREEN TRUCK ASSOCIATES )

Assigning Pickup & sales region wise to concern GTA

All GTA should Reports to me daily Evening and Morning

Taking care Complete Opertaional activity from booking to delivery Clearing the Hold shipments and connecting to concern delivery Hub

Maintaining Monthly Reports,MIS etc .

Organization :Veisa Technologies Pvt Ltd.

Position : Centre Incharge

Location :Trichy,Tamilnadu

Duration : May – 2009 to Aug 2010

Responsibilities

Company usually Takes an Govt Projects Like Sensex,EB Projects .

Daily Field staff goes to field and bring the data I have to upload in the govt website mentioning all details

Attending the Meeting with Govt officials every week to know about latest updates and programs added .

I have to share the New Implements to Field staff about which I understands in meeting.

Submitting every weekly Reports to Concern Govt In charge .

Reports to District Co coordinator .

PROJECT TITLE

Project Title : Multi-channel Remote Control using Frequency shift keying.

Organization : Airport Authority of India, Chennai.

TECHNICAL QUALIFICATION

Operating System. : Windows 9x, Windows NT, Windows 2003 server.

Data Base : SQL Server 2000&2005.

Hard ware : PC Assembling, Trouble Shooting and OS Installation.

Networking : Network Essentials of TCP/IP, Configuring & Trouble Shooting LAN

Configuring ADS, DHCP, DNS IN WIN 2000 SERVER, Administrating

Windows 2000 Professional & Server and Windows NT.

PERSONAL SKILLS

Ability to deal with people diplomatically in high pressure environment and critical situations.

Ability to work in a team and also individually.

Ready to learn and adapt in a new environment

PERSONAL VITAE

Date of birth : 04.12.1986

Sex : Male

Marital status : Married

Nationality : Indian

Parent’s Name : Mr. P.Chelladurai

Languages : English, Tamil,Malayalam

Total Experience : 9 Years

Relevant Experience : Logistics Industry

Qualification : BE ECE

Declaration

I do hereby confirm the information provided above is true to best of my knowledge and belief.

Place: Yours Sincerely, Date: Rajapandi C



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