Young Management Career Goals: Seeking progressive challenges with recognition NORTHEAST REGION FLOATING MANAGER and advancement opportunities. Encouragement to share

Affordable Portfolio (Mass, NH, NY,RI) knowledge, skills and experience with other managers for the approximately 1K Units growth of the company and foster a supportive work environment

Multifamily Management Achievements: ARM,COS,Tax Credit Certifications,Fair Housing

O’Neil Apartments achieve 100% occupancy, minimize delinquencies, most

(Blended Senior Hud/LIHTC) 124 units Impressive is my ability to raise property values with knowledge

Solomon Organization

Property Manager Rather than repeat responsibilities that overlap I have combined London Square & Blue Spruce One list of bullets below

Market Rate (311 Units) Organize office for optimal efficiency

Cole Group Create Tax Credit/Tenant files, HUD leases and other

Property Manger documents for correspondence and verifications

Park Row/New Scotland Gardens Work with budgets according to property size and need

Market Rate 98 & 36 Correspond with property owners and executives to relay Winn Residential relevant information concerning property needs & issues

Livingston School Apartments Communicate and delegate workload with staff to ensure

Tax Credit – 103 Units - Lease Up smooth day to day running of the property

Franklin Housing Partners Use property management software to run reports, post Property Manager - College Hill Apartments rents, run reports, track work orders, ect

Student Housing Process applicants in accordance with fair housing laws

Green Oaks &Stockadeview Achieve 100% occupancy though creative advertising

Senior Property Manager Community outreach and activities for tenant retention

Bill Eichengrun –Private owner Tenant relations though listening, sincere sympathy and

(Market Rate) 66&36 Units Sense of urgency towards tenant concerns

United Group Ability to thrive under pressure: time, tenant conflicts,

Assistant Property Manager emergency situations

Diamond Rock Terrace Time management with consideration of the unexpected

(senior HUD/LIHTC 117 units Confidentiality for both tenants and business

Belmont Management Extra Skills and Qualities: People Person, Creative, Eager,

Site Manger Malta Meadows Persistent, Veteran Supporter, Animal Lover, Observant,

(Senior HUD/LIHTC) 32 units per Conscientious, Thoughtful, Likable, Sense of humor

TEAM PLAYER WITH LEADERSHIP ABILITIES

Four Pillars of Property Management

Facilities Management - Conducting proactive property inspections, managing contracted service providers and executing capital improvement projects, Communication and cooperation with development team

Financial Management - Preparing annual operating and long term capital budgets, Ability to comprehend financial reports and provide fiscal guidance, Accepting and evaluating bids

Administrative Management - Multitask all relevant administrative responsibilities including the preparation and presentation of management reports, Management of staff, Tenant file organization

Customer Service - Handling customer concerns with diplomacy, Creating inviting atmosphere, Event and activities planning, Relationship building, Media and advertising savvy

Attention Hiring Manager:

I understand this letter appears long but only takes a moment to read and yet extremely informative.

This letter illustrates my strong background & acumen in property management. I have years of property management experience particularly in high demand government compliance properties with challenging demographics. Beyond typical "residential rental" tasks such as rent collection & tenant selection, sometimes valuable yet less obvious duties are often overlooked. My experience in property management required responsibility in budgeting both time as well as fiscal policies. I performed inspections of individual units & the property over all. This encompasses structural, mechanical (electrical &hvac), inventory & replacement, parking & sidewalks as well as landscaping - arboreal trimming & removal, snow removal, lawn & flower beds. I regularly work closely with staff of maintenance & janitorial employees to maintain physical aesthetic characteristics of the property to ensure optimal appearance & curb appeal. As a manager I also routinely kept up on Grace Hill training relating to property management, maintenance, PPE as well as management & evaluation skills (hiring, training, scheduling, motivation & of course ETHICS). These programs keep useful information fresh & up to date. They also benefit the owner to reduce insurance costs. Most important yet overlooked knowledge, Fair Housing Laws. My familiarity with government programs is valuable. As many of my properties were HUD/LIHTC, I am extremely accustomed to adhering to strict guidelines in both paperwork & physical inspections such as REAC including both property & program compliance. Maintaining tenant files to prepare for audits for accurate income & asset verifications. When required, I contact outside vendors for quotes & negotiate contracts within budget guidelines. An integral part of my responsibilities would be assessing emergency situations & course of action. (Specific examples include septic back-ups, water main breaks, even tenants contacting emergency services unnecessarily & much more).

I have experience in marketing & event planning. I enjoy participating in outreach projects & even attending industry functions. I have experience participating in community programs with the purpose outreach program inviting members of the community to attend educational/life enhancing services & information to foster good relationships with tenants and familiarize our brand to the community.

I keep up with several different reports generated throughout the month such as occupancy reports, rent roll, financial expense, assets & equipment, ext. often requiring deadlines to be met. Written communication skills are essential for creating newsletters, calendars & memos to residents as well as staff & colleagues. I have worked with several property management computer software such as YARDI, Real Page, Rent Manager & a few others to boot. General office management, ordering supplies, making copies, sending/receiving faxes & emails & use of Microsoft products are all part of daily duties.

Lastly my favorite part of property management, the people! I truly enjoy people & am sympathetic to their needs & wants while understanding the property owner's concerns & bottom line. I have a notable track record of bringing properties up to 100% occupancy. My tenants are content & tend to stay long term. I do not set people up to fail. I do not alter income verifications to qualify people if part of acceptance. This is a huge concern especially for LIHTC property owners who stand to suffer hefty fines, repayment of years of taxes & in some cases legal action for fraud. When necessary I am able to work with tenants that fall behind with realistic payment plans. Dealing with & evaluating tenant issues with the property, policies & mediation between tenants are all everyday occurrences. Creative thinking outside the box & using resources are some keys to my effectiveness as a property manager.

My most recent position has given me the opportunity to travel to multiple sites and focus on areas where the property struggles whether it be occupancy, completing annual recertifications, preparing for REAC or MOR audits. I may be at one site for several weeks or a few short days. It requires extreme flexibility. I bring to the table a skill set that is transferable & relevant to your needs, including a high degree of organization, well-honed people skills, superb communication abilities & familiarity with a range of property management practices. I am eager to enter the next phase of my career in an upward mobile position.

JoAnnaBarella

Licenses, Certifications and Training:

Licensed NY Real Estate Salesperson, NCHM COS, Elizabeth Moreland Tax Credit Certification, Grace Hill,

Currently working on C3P & STAR with Spectrum and Accredited Residential Management with IREM.

Contact this candidate