Biswajyoti Borboruah Contact No- +1-413*******

Email- adcfla@r.postjobfree.com

Experience Summary

With a total IT Experience of 14+ years in Performance Testing of Web Applications, Web Services and Desktop Applications, Biswajyoti, has been working currently at the client site (onsite) in the role of a Performance Test Lead. Prior to this he was working as a Performance test Manager for one of the Insurance clients and was instrumental in organizing work activities for the offshore resources and ensure testing objectives and scheduled deadlines are met along with performing the daily performance testing activities.

He has sound experience in the field of Performance Test Plan Design, Performance Requirement Analysis, Performance Test Design, Design Workload Model (Workload Pattern) using Splunk and Google Analytics, Test Execution, Performance Analysis, Performance Baseline/Benchmarking and Preparing Performance Closure Report and has also worked on Profiling Tools like IBM Heap Analyzer and APM tools like AppDynamics, Dynatrace.

Holds Experience in understanding Non-Functional Requirements (Performance & Load, response time, SLAs for Application/System Performance/Availability) and working closely with Business Analysis team for reviewing Non-Functional Requirements and provide necessary feedback.

Using good communication skills, quality input, hard work and an insatiable thirst for knowledge, would like to help the organization achieve the zenith of success and in turn add value to the society.

Performance Testing:

Proficient in all phases of the Software Testing Life Cycle.

Managed numerous projects as Performance Test Lead with standing ownership for delivery, quality of projects, team building and mentoring and performance management of resources.

Experience in Performance Testing process including capturing the Non-Functional Requirements (NFR), preparing test plans, volumetric design, scripting and execution of load tests.

Experience in creating High-Level and Detailed Performance Test Plans and assist the overall testing process by activities such as Defect Management and reporting.

Proficient in creating test scripts, test scenarios, test execution and result analysis.

Proficient in monitoring – OS Server, Application, Database.

Experience in coining ‘workload models’ to suit the production usage to ensure that applications are tested for Performance and Scalability under production like scenarios.

Possess good knowledge on Oracle Database and AWR report analysis.

Experience in identifying the bottlenecks and providing recommendations to improve Performance and Scalability of an application.

Excellent communication skills and adept at facilitating walkthrough and training sessions.

Technical Skills

Hardware / Platforms

Unix/Linux, Windows-XP/NT.

Testing Tools

HP LoadRunner 12.62/12.53/12.20/11, SoapUI, Sitescope, HP ALM 12.60/12.20, Postman (for API testing)

Performance Engineering Tools

Http watch, IBM Heap Analyzer, NMon Analyzer, Splunk, Google Analytics, AppDynamics, Dynatrace

Application Servers

IBM Web sphere Application Server, Oracle Web logic, IBM HTTP Server, Microsoft IIS

Database

MS SQL, Oracle 11g, Solr, Couchbase

Employment History

Current

RCG Global Service (Jan-2020 – Till Date)

Designation: Performance Test Manager

Previous

Cognizant Technology US Corp. (Dec-2015 – Jan-2020)

Cognizant Technology Solutions (April-2013 – Dec 2015)

Tata Consultancy Services Ltd. (February-2010-March-2013)

JK Technosoft Pvt. Ltd. (June-2009-December-2009)

Wipro Ltd. (July-2006-June-2009)

Mansoft Microsystems Ltd. (September-2005-July-2006)

Relevant Project Experience

RCG Global Services:

Project #1

Title: Excalibur Program

Client: Royal Caribbean Cruise Ltd

Technology: Java/AWS Cloud/Solr/Couchbase

Tools: Load Runner 12.63, Web Services, Postman-Chrome Add- on/ AppDynamics/Dyantrace.

Team Size: 5 (onshore), 4 (offshore)

Role: Performance Engineering Lead (from Jan 2020- Till Date)

Project Description: Royal Caribbean Cruises Ltd. (RCCL) is a global cruise holding company incorporated in Liberia and based in Miami, Florida, US. It is the world's second-largest cruise line operator, after Carnival Corporation & plc. As of March 2009, Royal Caribbean Cruises Ltd. fully owns three cruise lines: Royal Caribbean International, Celebrity Cruises, and Azamara Club Cruises.

The Excalibur program was started to digitize the old legacy system (PCP). Under Excalibur there are different tracks that cater to different businesses within Royal Caribbean. Some of the major tracks within Excalibur include- Employee (within Employee track we have Homeport, Stateroom Attendant, Hotel Inspection, CrewApp, Kids Club, PreCheck), Connected Experience (which includes Guest Request, Digital Shore Experience, Connected Stateroom), Core Experience (AEM+Content Services, Discovery Features, Ship Deploy) and Guest Facing (G2G Chat). All the tracks work under 2 weeks release which starts with Bronze build followed by Silver and Gold Build before releasing it to production. Most of the test executions are carried out in shore side (stage) and ship side (ship stage) environments.

Role and Responsibilities

Role: Performance Engineering Lead

Coordinating work and ensuring timely and high-quality delivery of the performance testing and engineering activities by the offshore team.

Conducting meetings with technical architects and track team development leads for understanding, discussing and reporting the issues and tracking the progress of the sprints/different stages of the project.

Involved in developing Web services test scripts using HP LoadRunner 12.62 and executing Load, Stress, Step, Capacity, Endurance tests to check performance of the services/web portal UI against the ship side and shore side environments to mimic the real-world scenario. Performance Monitoring done using AppDynamics/Dynatrace and analyzing the test results, sharing the test results with project team (developers, architects and delivery leads).

Developing Web protocol test scripts using HP LoadRunner 12.62.

Executing Load, Stress, Step, Capacity and Endurance tests to check applications/web services for response time and bottle necks.

Testing of web services through Postman.

Monitoring the System performance of the server using Performance Monitoring tools like AppDynamics/Dynatrace.

Analyzing the test results and sharing the test results with the track teams (developers, architects and delivery leads).

Involved in the Performance Engineering Activities like results analysis, CPU – Memory – Thread Analysis, Root Cause Analysis.

Work Experience Prior to RCG

Cognizant:

Project #1

Title: Ford NA T&M Portfolio 1

Client: Ford Motor Company

Technology: .Net/Java/Microsoft Azure Cloud/MS SQL

Tools: Load Runner 12.53, Visual Studio/ Web Services, Postman-Chrome Add- on/ Dynatrace/ Pivotal Cloud App Manager.

Team Size: 4

Role: CSDN PSL Lead (from Aug 2018- Jan 2020)

Project Description: As part of the Connected Vehicles (CV) – IoT system\services hosted in Azure cloud, the Performance Scalability Load team is involved in the E2E integrated load testing for the applications integrated to Connected Application system. Through Super Simulator (application mimics the Vehicle behavior) ~ 1Million Vehicles are connected to IoT/Connected Systems. Simulator mimics various vehicle health alerts (Low Tire Pressure, air bag fault etc.) and generate a Real life load profile to test with connected system under the projected load. Mobile application API (for Remote commands –Lock\Start\Stop\Unlock and login etc.) are generated via Visual Studio (VSTS). Based on the system behavior for the forecasted volume, sizing tests are performed for the various services hosted in connected system – Azure cloud. Sizing recommendation gets signed off after working coherently with the architect team. Impact analysis is done for the services not meeting the SLA (Performance degradation) due to change in code\design or new CR.

Role and Responsibilities

Role: CSDN PSL Test Lead

Coordinating work and ensuring timely and high quality delivery of the performance testing and engineering activities by the offshore team.

Conducting meeting with technical architects and project managers for understanding, discussing and reporting the issues and tracking the progress of the sprints/different stages of the project.

Involved in developing Web services test scripts using HP LoadRunner 12.53 and executing Load, Stress, Endurance tests to check VSDN (Vehicle Service Delivery Network) layer for response time and bottlenecks and monitoring the system performance of the different components using Azure Portal, Performance Monitoring tools using Dynatrace and analyzing the test results, sharing the test results with project team (developers, architects and delivery leads).

Developing Web protocol test scripts using HP LoadRunner 12.55/12.02/11.04.

Executing Load, Stress, Endurance tests to check applications for response time and bottle necks.

Testing of web services through Postman.

Monitoring the System performance of the server using Performance Monitoring tools like Dynatrace/Pivotal Cloud App Manager.

For deep down analysis of the response time break down across different layers and to identify bottleneck areas, SuperSimulator server logs are downloaded through the use of MS SQL queries and stored procedures. The response times across different layers/components are analyzed and root cause and pain areas are highlighted to the Dev team for further troubleshooting and resolution.

Analyzing the test results sharing the test results with project team (developers, architects and delivery leads).

Involved in the Performance Engineering Activities like results analysis, CPU – Memory – Thread Analysis, Root Cause Analysis.

Project #2

Title MassMutual Insurance

Client MassMutual

Technology: IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools: Load Runner 11.0/12.20 /12.53, SOAPUI, Sitescope 11.05.

Team Size 17

Role: Onshore Performance Test Manager (from Dec 2015- July 2018)

Role: Offshore Team Lead (from April 2013- December 2015)

Project Description: Mass Mutual is a 158 year-old international financial services firm based in the United States with over $505 billion in assets under management and offer Life Insurance, Annuities, Retirement Income, Disability Income, Long Term Care Benefit, College Savings Plans, Marriage insurance and Accident cover products to nearly 13 million customers worldwide.

Role and Responsibilities

Role: Offshore team lead/Onsite Performance Test Manager

Coordinating work and ensuring timely and high quality delivery of the performance testing and engineering activities by the offshore team.

Conducting meeting with technical architects and project managers for understanding, discussing and reporting the issues and tracking the progress of the sprints/different stages of the project.

Conducting workload model design through the use of Splunk and Google Analytics by analyzing the production access logs.

Developing test scripts using various protocols like HTTP/HTML, Web Services, TruClient, RTE, Citrix using HP LoadRunner 12.55/12.02/11.04.

Executing Load, Stress, Endurance tests to check applications for response time and bottle necks.

Testing of web services through SOAPUI, Postman.

Monitoring the System performance of the server using Performance Monitoring tools like Sitescope.

Analyzing the test results sharing the test results with project team (developers, architects and delivery leads).

Involving in the Performance Engineering Activities like results analysis, CPU – Memory – Thread Analysis, Root Cause Analysis.

Tata Consultancy Services:

Project #1

Title Citicorp Credit Services Inc.

Client Citi Group Real Estate Servicing and Technology (CITIREL)

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.5 and 11.0, Sitescope 11.05, CA Wily Interscope, IBM

Heap Analyzer, Precise

Team Size 15

Role Offshore Team Lead

Period April 2010 – March 2013

Project Description: Citi Consumer Lending Mortgage system is called as REL system, which serves the entities as Citi Mortgage (CMI), Citigroup Trust Bank (CTB), and Citi Financial Mortgage (CFMC). This covers the Prime Lending and Sub-prime Lending loan origination business processes. The loan origination process can logically be further divided as Pre-Qualification, Loan Registration, Processing, Underwriting, Closing Post Closing and Auditing. The following applications come under the Origination LOB- BrokerWeb, Correspondent Web, CFI, and CSMOS.

Role and Responsibilities

Role: Offshore team lead

System and Requirement analysis of the application to developed.

Identifying the various back end systems that will be involved for a particular module.

Project estimation

Analysis of the specifications and design and implementation of performance strategies and framework.

Carrying out analysis of the server scalability and capacity in load environment

Performance Code review.

Project Management and Resource Planning.

Performed internal/external Quality inspection for the entire project deliverables.

Involved during the Load/Volume/Stress/Capacity/Step testing phase and analyzing the server logs, identifying bottleneck areas for high response time and working closely with the development to fine tune the application code or DB queries as per the issues identified.

Developing test scripts using various protocols like HTTP/HTML, Web Services, RTE, Citrix using HP LoadRunner 11.0/12.02

Peripheral activities include looking into the various defects that come due to environmental issues and also doing a health check of the Load environment on a daily basis.

Active participation is Business Check out calls after Production Installation.

Developed system scalability models and identified key system performance requirements.

Heap dumps for the specific applications are checked for hung threads with IBM Heap dump Analyzer,

Reviewed system architecture changes and system capacity impacts

Benchmarked system performance and evaluated alternate hardware architectures.

Project #2

Title Mc-Graw-Hill Internet Re-Design

Client The McGraw-Hill Companies

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.5, Oracle 10g, HP Performance Center, HP Quality Center, Documentum Web Publisher.

Team Size 2

Role Offshore Team member

Period February 2010 – April 2010

Project Description: The McGraw-Hill Companies Inc. is a world leader in the education, publishing, broadcasting, financial and business services space. A mainframe legacy application named “Lawson”, presently handles the current financial business processes at McGraw-Hill Companies. McGraw-Hill Companies has a requirement for improving the scalability of their IT system in terms of infrastructure, better performance, 100% system availability and a well-designed global system which captures all transaction with relevant information for better Financial Reporting and Corporate Operational Analysis. Hence TCS was approached towards the development of a robust solution catering to the above stated requirements to implement a system providing a Single Source of Truth.

Role and Responsibilities

Role: Offshore team member

System and Requirement analysis of the application to developed.

Identifying the various back end systems that will be involved for a particular module.

Analysis of the specifications.

Carrying out analysis of the server scalability and capacity in load environment

Performance Code review.

Involved during the Load/Volume/Stress/Capacity/Step testing phase and analyzing the server logs, identifying bottleneck areas for high response time and working closely with the development to fine tune the application code or DB queries as per the issues identified.

Peripheral activities include looking into the various defects that come due to environmental issues and also doing a health check of the Load environment on a daily basis.

Prepared performance test script and scenarios as per the documented approach.

Generated test data for Load/Volume/Stress/Capacity/Step testing

Prepared the work load distribution model for the impacted applications

Rectified the issues encountered during load/volume/capacity test and tuned the application performance.

Benchmarked system performance and evaluated alternate hardware architectures.

JK Technosoft Ltd:

Project #1

Title Sprint Online Registration

Client Sprint Telecom

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.0, Oracle 10g, HP Performance Center, Change Synergy

Team Size 6

Role Offshore Team member

Period June 2009 – December 2009

Project Description Sprint Nextel Corporation (NYSE: S) is a telecommunications company, based in Overland Park, Kansas. The company owns and operates the third largest wireless telecommunications network in the United States, with 49 million customers, 3rd behind Verizon Wireless and AT&T Mobility. Sprint is a global Internet carrier (Tier 1 network) and makes up a portion of the Internet backbone. In the United States, the company also operates the largest wireless broadband network and is the third largest long distance provider. There are a number of applications involving customer information and order processing such as TOES, BOOST, OVM, Online Store, Registration, e-TICKET, RMS, FAST, etc. Sprint.com 2.0 (Sdc2) is a program to improve the effectiveness of Sprint customers facing with shopping and self-care web sites. It should also allow for the business to make content and product changes with little or no IT involvement. The core of the Sdc2 program approach is implementing of ATG platform to serve as primary vehicle for various Self Care and ecommerce capabilities that are currently supported under Support (Safe Harbor), My Sprint (SPDE, Amdocs eCare, Registration etc.) and Online Store platforms. In addition, functions will be stood up on Clear Space Jive platform. Key reusable foundational frameworks/platforms will be developed for user profile, content/CMS reengineering, personalization, offer management, global context, global navigation, catalog (that will be available to 2.0 based sites as well as others) to provide seamless experience with Sprint.com web sites.

Role and Responsibilities

Role: Offshore team member

Requirement analysis as well as understanding the existing system.

Preparation of Performance Test Plan document (PTP).

Project effort estimation.

Analysis of the specifications.

Carrying out analysis of the server scalability and capacity in load environment

Carrying out coding standard verification.

Review nonfunctional specifications to verify that they are unambiguous and feasible.

Produce Workload Analysis Document / Performance Test Approach document from project nonfunctional specifications

Produce Performance Test scripts and scenarios (automated and manual) in accordance with the documented approach.

Execute the performance tests prescribed within the Workload Analysis Document / Performance Test Design and document any deviation from the test scenarios as originally defined

Generate test data for Load/Volume/Stress/Capacity/Step testing

Log the results of the tests and present any extrapolation required to indicate how the application may perform in production environment

Document defects discovered during the running of the tests

Work with Technical Lead and other resources across the development and environments teams to rectify issues encountered during testing and tune the application performance.

Summarize performance testing in the Performance Test Evaluation report

Maintaining useful communication between the onsite and offshore teams.

Working closely with subject matter experts/project managers at onsite and team members at offshore & ensuring smooth project deliveries.

Quality Assurance for the project deliverables.

Facilitate Load/Volume/Stress/Capacity/Step testing.

Ensure successful implementation of the Code into production.

Wipro Ltd:

Project #1

Title UBS-Really Know Your Client (RKYC)

Client UBS (UK)

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.0, HP Quality Center.

Team Size 5

Role Offshore Team member

Period June 2008 – June 2009

Project Description: UBS (Union bank of Switzerland) is one of the world’s leading financial firms, serving a discerning global client base. As an organization it combines financial strength with a global culture that embraces change. As an integrated firm UBS creates added value for clients by drawing on the combined resources and expertise of all its businesses. UBS business groups include- UBS Wealth Management and Business Banking, UBS Global Asset Management, UBS Investment Bank and UBS Wealth Management USA. Data IT RKYC (Really Know Your Client) is the umbrella module under the UBS Investment Bank Business Group. Under the RKYC umbrella we have different applications that handle the Client information namely-COT (Client On-Boarding Tool), DMI (data Management Inbox), Entity Master and DocStore. All these application interact with each other, where one application receives the client data and pushes it to the next downstream applications for further processing.

Role and Responsibilities

Role: Offshore team member

Requirement analysis as well as understanding the existing system.

Preparation of Performance Test Plan document (PTP).

Project effort estimation.

Analysis of the specifications.

Carrying out analysis of the server scalability and capacity in load environment

Carrying out coding standard verification.

Review nonfunctional specifications to verify that they are unambiguous and feasible.

Produce Workload Analysis Document / Performance Test Approach document from project nonfunctional specifications

Produce Performance Test scripts and scenarios (automated and manual) in accordance with the documented approach.

Execute the performance tests prescribed within the Workload Analysis Document / Performance Test Design and document any deviation from the test scenarios as originally defined

Generate test data for Load/Volume/Stress/Capacity/Step testing

Log the results of the tests and present any extrapolation required to indicate how the application may perform in production environment

Document defects discovered during the running of the tests

Work with Technical Lead and other resources across the development and environments teams to rectify issues encountered during testing and tune the application performance.

Summarize performance testing in the Performance Test Evaluation report

Maintaining useful communication between the onsite and offshore teams.

Working closely with subject matter experts/project managers at onsite and team members at offshore & ensuring smooth project deliveries.

Quality Assurance for the project deliverables.

Facilitate Load/Volume/Stress/Capacity/Step testing.

Ensure successful implementation of the Code into production.

Project #2

Title ING- Online Services

Client ING (USA)

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.0, HP Quality Center, BugZIlla.

Team Size 3

Role Offshore Team member

Period May 2007 – June 2008

Project Description: Post bank and ING Bank Netherlands are going to join forces under a single ING brand. This union will form the leading bank in the Netherlands with a combined client base of over 8 million retail customers and 600,000 business customers. This new combination will be based on Post bank’s successful direct business model, enhanced with access to professional advice capabilities of ING Bank. The new bank will operate under ING brand as of 2009.The new internet site has been conceived to be created on a new platform. The application will be built on the generic application framework that will be used as a common platform for building new internet channel based applications.

Role and Responsibilities

Role: Offshore team member

System and Requirement analysis of the application to developed.

Identifying the various back end systems that will be involved for a particular module.

Analysis of the specifications.

Performed internal/external Quality inspection for the entire project deliverables.

Involved during the Load/Volume/Stress/Capacity testing phase and analyzing the server logs, identifying bottleneck areas for high response time and working closely with the development to fine tune the application code or DB queries as per the issues identified.

Peripheral activities include looking into the various defects that come due to environmental issues and also doing a health check of the Load environment on a daily basis.

Active participation is Business Check out calls after Production Installation.

Project #3

Title Nokia- Dealer Management System (DMS)

Client Nokia (Singapore)

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 8.0, HP Quality Center, BugZIlla.

Team Size 4

Role Offshore Team member

Period July 2006 – May 2007

Project Description: The ACM-MIS is a Nokia owned and operated business IT application. The targeted users of the system are the Nokia Sales and Sales Support Teams and the Sales and Operations staff of the RDS and its branches. The Solution will streamline, automate and report the primary business transactions and business support processes such as Inventory, Purchase Order, Sales Order, Accounts, Invoicing, Schemes and Rebates. It’ll also handle the secondary business processes such as Accounts Payable, Cash Management, Sales Route Planning, and Supporting Masters.

Role and Responsibilities

Role: Offshore team member

Requirement analysis as well as understanding the existing system.

Preparation of the Performance Test Plan document (PTP).

Analysis of the specifications.

Create, review, enhance and maintain performance test scripts

Execute load, performance, and infrastructure tests to ensure all development deliverables are production ready.

Report results and defects and assist in the resolution of existing defects.

Prepare Performance test plans and multi-task between releases and prioritize task for next release.

Troubleshoot and resolve Performance testing issues.

Perform performance testing tasks concurrently on multiple projects.

Working closely with subject matter experts/project managers at onsite and team members at offshore & ensuring smooth project deliveries.

Develop reporting solution that can be easily and regularly analyzed to isolate agent, location and skill set performance trends and make recommendations to management and corporate staff as needed.

Develop project plans to support the design, development and implementation of performance improvement solutions ensuring all projects are on time.

Document process flows and generate illustrations to clarify detailed processes / concepts.

Mansoft Microsystems Ltd:

Project #1

Title IGRS- Inspector General of Registration and Superintendent of Stamps

Client IGRS (MP, India)

Technology IBM Websphere / Oracle 11g / IBM Http Server/ Microsoft IIS

Tools Load Runner 9.0, HP Quality Center.

Team Size 3

Role Offshore Team member

Period September 2005 – July 2006

Project Description: Department of Registration and Stamps of Madhya Pradesh (DRS), Inspector General of Registration and Superintendent of Stamps (IGRS), government of Madhya Pradesh intends to carry out integrated computerization of Registration and Stamps department at its 226 sub-registrar offices, 39 district registrar offices, office of IGRS and department of commercial tax, Mantralaya, Bhopal. It is a project that would bring under one centralized solution a very large set of procedures pertaining to the DRS.

Role and Responsibilities

Role: Offshore team member

System and Requirement analysis of the application to developed.

Identifying the various back end systems that will be involved for a particular module.

Analysis of the specifications.

Involved during the Load/Volume/Stress/Capacity testing phase and analyzing the server logs, identifying bottleneck areas for high response time and working closely with the development to fine tune the application code or DB queries as per the issues identified.

Peripheral activities include looking into the various defects that come due to environmental issues and also doing a health check of the Load environment on a daily basis.

EDUCATION:

B.E. (CSE), VTU, Karnataka, 2004

61.9 % (First Class)

XII (A.H.S.E.C), Assam

55.5 % (Second Class)

X (H.S.L.C)

71.4% (First Class)

PERSONAL INFORMATION:

Father’s Name: Dharani Borboruah

Date of birth: 31-12-1980

Sex: Male.

Marital Status: Married.

Nationality: Indian.

Passport No: N4108449

Visa: NA

Languages: English, Hindi, Assamese

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