AHMED EL-SAYED MOHAMED EL-SADEK
Visa Status : Visit Visa
Dubai, United Arab Emirates
A hard working with 2 years call center & customer service experience in large companies, highly motivated and enthusiastic, Who is capable of working independently to deadlines and enjoys working in proactive manner within fast moving and challenging environments. With a keen interest in new trends and development in Information technology.
Sales Advisor & Customer Service (Vodafone)
Vodafone Egypt / December 2018 – October 2019
1. All about connecting with our customer: chatting. asking questions, listening, 2. Explaining exactly what produce and services are right for them 3. Arranging and maintaining the branch display of items. 4. Ensuring that each displayed item has an informational package that clearly and concisely describes relevant and sustainable factual information about the items 5. Appraising items for customers as needed
6. Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
7. Adhere to Customer Operations Department policies and procedures. 8. Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
9. Perform standardized activities and tasks efficiently and effectively. 10. Pro-actively reinforce Vodafone’s customer care proposition during all contacts. 11. Handle and retain all the customers’ complaints within the SLA. 12. Supporting collection queue by handling collections inquires and bills explanation. 13. Explore the required negotiation skills for making payments' deals when needed. 14. Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner. 15. Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware. 16. Implement high quality standards of Customer.
Call Center (Raya)
RAYA Egypt / January 2018 – December 2018
17. Act as a front-line interface with customers of Raya 18. Handle all sorts of queries relating to our products and services 19. Listen attentively to support, offer solutions and alternatives 20. Provide accurate, valid and complete information by using the right methods/tools 21. Resolve customer's inquiries within a timely manner 22. Handle and follow up on customers' complaints
23. Value customer experience
24. Retaining and Handling customers requesting to terminate their contracts EDUCATION
Bachelor Degree of Civil engineering 2017, With Grade (Very Good) High Institute for Engineering And Technology (Al- Obour), Egypt Skills
1- Microsoft office 2- AutoCAD 3- ICDL
• 4- Android development workshop
1- Responsibility 2- Self Education 3-Problem Solving Languages
1- Arabic (mother tongue)
2- English (very good writing and speaking )