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Customer Service Sales

Markham, ON, Canada
March 24, 2020

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Amin Siddiqui 905-***-**** ** Chloe Crest, Markham, ON L3S 2H7


Extensive proven expertise in multi-national environments, seeks position in accounts receivable, accounts payable, accounting, payroll & finance portfolio, whereby, my expertise will positively contribute to the margins of the prospective employer.


Bachelor Degree - Business studies; Diploma - Accounting and Payroll Administration

Certification - Payroll Compliance Practitioner through Canadian Payroll Association

Professional experience in credit, collections, loans and customer service with multinational institutions

Excellent communication and interpersonal skills; adopt new techniques and technologies; flexible

Proven ability to work as a strong contributing team member; work independently with ease

Working knowledge of credit analysis, debt collection A/R, A/P and portfolio management

Achievements & Accomplishments

Experience over ten years in Accounts Receivable, Credit and Collections

Strongly and effectively implemented rules, regulations and recovered substantial outstanding amounts with demonstrated ability handling client issues tactfully, resolved problems competently and effectively

Developed strategy and recovered bad debts and write-off accounts over half of million

Accurately reviewed and resolved exception reports as well as researched, analyzed and resolved invoice payments

Largely contributed on the company’s revenue by making collections and saved the accounts turning into bad debts

Retained customers/clients loyalty by providing timely and effective solutions of the dispute and established productive relationships with customers, managers and other internal / external partners

Successfully made cash applications of over 1.2 million from suspense accounts


Franchise Restaurant Owner 2018- to date

AR, Credit & Collections Analyst

Olympus Canada Inc. 2017 – Oct 2018

Strictly enforced established credit and collections policies and procedures and responsible for supporting and billing function to help ensure accurate and timely invoices are issued to customers.

Communicated directly with customers and sales rep. when necessary to advise on credit decisions, negotiate prepayments and payment terms.

Ensured accurately follow invoicing instructions as per requirements noted on sales orders and purchase orders. Generated Credit/Debit memo request.

Contracted clients to secure timely payment of open invoices and resolve payment dispute, pricing discrepancies, resolved issues associated with collection and lost payments etc.

Monitored AR reports and imitated the assignment of risk percentages to monthly allowance for doubtful accounts analysis. Provided excellent customer service to external and internal contacts.

Achieved assigned targets and reductions of past dues. Reconciled receivable details to GL accounts for all customers..

AR, Collections/Deductions Analyst

Advantage Solution Canada Inc. 2015 - 2016

Implemented and maintained customer business plans and managed deductions processing including pricing, promotion plans, sales forecasting, trade spend expenditure

Identified deduction validation issues and resolved those issues and updated monthly repay status

Maintained audit compliant files and documentation reporting and balancing of cleared and open deductions for financial reporting requirements.

Analyzed and collected outstanding receivable and coordinated with cash application, accounting and other internal and external partners.

A/R & Collection Analyst

PepsiCo Canada (On Contract) 2014 - 2015

Managed assigned accounts receivable portfolio of customers and initiate follow up calls to support collections process

Processed new credit applications and analyzed existing customers request for extension of credit limit

Ensured consistent follow up through to resolution for all outstanding invoices, invalid deductions, credit balances, price adjustment and settlement in accordance with established timelines

Contributed to P & L and balance sheet by maximizing cash flow and mitigating risk through due diligence and sound credit decisions while supporting sales growth through strong partnerships with customers, sales team, engineering team and branch offices.

Consistent follow up with internal partners for action and approval is necessary to drive results and meet core financial objectives including DSCO, bad debt and terms alignment for non-compliant customers

Coordinated with cash applications, AR customer service, pricing and sales teams to investigate and resolve customer issues

Performed account reconciliations, recover funds relating to invalid deductions and identified risk to leadership/sales to gain support on resolution

Ensured a high level of customer service and customer loyalty by responding to customer inquiries, provided invoice, statement and investigated unreconciled amounts with a sense of urgency

Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted and researched any discrepancies by checking bills, invoices, sales receipts and bank deposit records

Maintained customer debit and credit files, document accounts, as well as, prepare write offs due to shortages, returns, pricing and rebate allowances

A/R & Collection Coordinator

Parsons Brinckerhoff Halsall Inc. (On Contract)

Architect & Engineering firm 2013 - 2014

Generated aging A/R report and prepare monthly statements and bank reconciliation

Liaised with clients regarding account receivable issues and managed discrepancies to ensure resolved in timely manner. Established credit worthiness of new clients and examined extension of credit limit

Contacted customers via phone, email and written correspondence in order to resolve past/future due invoices, as well as, chargeback deductions and dispute

Controlled and forecasted account receivable, estimated provision for bad debts and write offs etc.

Managed and maintained all outstanding balances with special attention to accounts in the 90+ days ageing bucket including investigated Holdback and Retainage account

Negotiated and suggested efficient debt repayment schedule for problematic and delinquent accounts to CFO including refer the cases for small claims court and third party collection agencies

Day to day management of incoming customer receipts and posting to the appropriate customer account and invoices, system load and balancing in Oracle system

Administered and generated monthly account statements to mail out to clients and provide copies of invoices upon request

Carried out bank reconciliations and general ledger posting required.

Coordinated with project manager, project principal, project accountant and client for on time issuance of invoices and collection of unpaid accounts

Financial Negotiator 2009 - 2011 Debt Control Agency, Toronto

Experienced in credit collection working first party, B2B and third party collections, adhered provincial

Collections law

Notified debtors of overdue accounts by phone, mail, email or by fax and continued notification process

Resolved collection issues tactfully and professional manner and rescheduled payment plan

As negotiator contacted creditors, collection agencies and lawyer’s offices in order to negotiate on the clients behalf for a reduced settlement on their delinquent or charged off accounts

Timely collected from insurance companies and other financial institutions on behalf of clients

Reviewed clients banking account to determined funds necessary to complete settlement and payment of company fees and gathering submitting required documentation for approval and payment of accounts

Calculated acceptable percentages for settlement according to guideline set forth by company

Credit Collection Officer 2006 - 2009 Alliance One, Toronto

Collected banks loan, credit card debts, payday and students loan of different assigned accounts

Traced delinquent customers to new addresses by searching through different search engines, telephone companies, credit bureaus, or through the questioning of neighbors

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations

Evaluated creditor records and recommend payment plan based on earnings, savings, payment history and purchase activity

Maintained records and files related to collection procedures and worked with on line accounts and systems

Software / Technical Skills

Experienced in MS Navision2013, AS400, Win2,Oracle and JDEdward

Hands on experienced in full cycle accounting utilizing Simply Accounting, AccPAC and QuickBooks

Computer proficiencies include MS Word, Excel,(pivot table, V look up, spread sheet) Access, Outlook, Internet

communication and research

Education / Professional Affiliation

Diploma – Accounting & Payroll Administration Durham Business college, Toronto (2012-2013)

Bachelor Degree – Business Studies Ealing College of Higher Education, U.K.

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