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Customer Service Manager

Corner Brook, NL, Canada
$16 hourly
March 24, 2020

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Benjamin Metcalfe

** ****** ******

Steady Brook, NL A2H 2N2

Cell: 431-***-****



Reliability & Dependability


Verbal & Written Customer Service

Remote Troubleshooting & Problem Solving

Professional Conflict Resolution

Detail Orientation / Analytics

Professional Attitude

Positive Demeanor

Self-directed Work Ethic

Team Communication

Project Management

Multi-task Management

Time Management

Respect for Diversity

Additional Learning Initiative


Homestead Co-op - Supervisor (Aug. 6, 2019-present)

Shipping and Receiving

Organizing team members, and Evaluation of progress

Solving employee disputes

Stock Management & Warehouse Organization

Customer Service

Meridian Manufacturing Inc. - Finishing Dept. (Jan. 8, 2019 - Aug. 3, 2019)

Analyzing blueprints and diagrams

Detailed installation of factory parts

Resolving Quality Control issues

Teamwork in factory assembly processes

Topline Builders Ltd. - Operations Manager (Apr. 27,2015 - Sept. 1, 2018)

Route Planning & Coordination of Delivery Dept.

Task Management

Oversight of contracted crews and internal employees

Tech Systems Development, Troubleshooting, and Operation

Planning and coordination of company projects

Oversight of Quality Control and Warranty Dept.

MCSNet Inc. - Internet Technician (Dec. 2013 - Apr. 2015)

Wireless Internet Installation

Customer Service and Troubleshooting

Cat 5 wiring and Wireless Networking


Grade 12 Certification in 2013.

Multiple Construction Certificates in 2019.


Involvement in my community

Volunteering in various capacities

Spending time with family and friends

Continuing my education in spheres of interest.

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