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Analyst Customer

Fremont, CA
March 24, 2020

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Seasoned Sr IT professional with ** years of experience in driving large scale Web & Mobile (SaaS based) Applications for banking, retail (e-commerce) & mortgage domains. A vision-driven and hard-working self-starter with a blend of product management & technology that contribute to continued success. Strong communication abilities and leadership experience to support cross-functional teams in fulfilling complex IT implementations and user experience projects.


●Product Management – Waterfall, Agile, Scrum, define product roadmap, write FSD/BRD/SRD/user stories, GAP analysis, SaaS, Define KPIs, Business Process Mapping, B2B.

●Domain – Banking & Financial services, Retail (e-commerce), Mortgage.

●Tools – JIRA, Confluence, MS Office, MS Visio, Balsamiq Wireframes, IBM Blue works live, Trello,, Visual Studio Team Foundation Server 2015 (TFS), SharePoint, Workday, Postman, Swagger, Soap UI 5.2.0, Total Plus (Fiserve TPBA), Soapie-C-Pic, ServiceNow, Open Rules 6.4.2, TipCam, Sangit.


ELLIE MAE, Pleasanton (California)

Sr Business Analyst, Feb 2018 – Present

●Define Product vision and roadmap with a strong customer focus.

●Build Task Based Workflow to enable customers to automate and create workflow rules for improving efficiency and tracking completion time of tasks performed by their employees with quick access to forms, tools and documents while they work on their assigned tasks.

●Improved mortgage product quality and efficiency by building platform services like Single Sign On (SSO) via Salesforce, Azure & Okta, Pluggable MFA (Multi Factor Authentication) via PingID, Okta & Duo, send & receive SMS/Voice notification via Twilio, API throttling, Token Exchange via SSF, IP whitelisting.

●Reduced number of support calls significantly with unpair Ping ID from mobile device feature.

●Build Loan Pipeline with migration from desktop application to web. This was one of the adoption blockers for web and getting this released successfully resulted in more clients re-considering Encompass Web adoption plans.

●Conducted round table session with customers at Ellie Mae’s Experience’19 to validate roadmap items and inform prioritization.

●Conducting workgroup sessions with customers to validate ongoing features being built and get feedback.

●Collaborating with extended product team & tech pubs / marketing to get all features & production defects addressed in a release.

●Collaborate with multiple Sprint Teams to identify and resolve dependencies.

BANK OF THE WEST, San Ramon (California)

Business Systems Analyst, July 2017 – Feb 2018

●Translated manual scoring model into a scoring engine for the Know Your Customer (KYC) module in Banking applications to achieve efficient and seamless customer onboarding.

●Working with business to identify gaps/issues in the Risk Mapping requirement within the KYC module.

●Writing business rules for generating customer score using Open Rules.

FIRST REPUBLIC BANK, San Francisco (California)

Business Systems Analyst, August 2015 – July 2017

●Transformed Waterfall team to Agile as a Scrum Master by designing and executing a process following Agile methodology.

●Implemented middleware services using SOAP for new customer onboarding workflow.

●Conducting work sessions with the architect's and business to identify detailed requirements with implementation details for creating SRDs.

●Assisting client business team in requirement gathering and troubleshoot integration issues.

●Prioritizing business and systems problems and conducting impact analysis of existing system.

●Provided training to new hires on Project overview, testing via Soapie-C-Pic, Total Plus and SOAP UI testing.

●Creating data mapping document for building MDM web services for data flowing from Total Plus to Eaglevision to MDM through nightly batch process.

●Requirement analysis for implementing Docusign services.

●Creating Project Dashboard for tracking requirements and its status.

●Creating Release Notes for services being delivered to the consumer to identify the integration points and their impact on the consumer.

●Build web services for loan applications using MISMO and using basic authentication to connect to loan API.

MACYS.COM, San Francisco (California)

Systems Analyst, December 2013 – August 2015

●Implemented Omni Channel (stores and .com) Solutions by working with Architects/Dev Leads to design data model for restful services using Service Oriented Architecture (SOA).

●Translated Architectural plans and Business vision to create Product Catalogue - Treatments/Epics/Stories.

●Worked with Business to plan project scope based on business goals and budgets.

●Created Project Portfolio/Product catalogue for enhancements to existing applications (Product Information

Management) as well as developing new applications (Enterprise Attributes).

●Designed services for Centralized Attribution to ensure attribution is consistent across digital and store


●Documented Acceptance Test scenarios to drive Test Driven Development. Approved Test plans/cases.

WELLSFARGO, San Francisco (California) & Mumbai (India)

Systems Analyst, October 2007 – December 2013

●Build web based banking products (Demand Deposits, Controlled Disbursement, Lockbox, Cash Vault, Account Reconciliation Process, ACH, CEO) for Wholesale for WellsFargo employees to efficiently and seamlessly market and offer new products to customers.

●Prioritizing business and systems problems by conducting impact analysis of existing system.

●Worked on post migration project to analyze errors introduced during migration in production data and perform DB updates to rectify errors based on data in external system of records.

●Worked on IBM Blueworks Live to create Business Process Model for various wholesale banking products (Demand Deposit, Controlled Disbursement Accounts and ACH).

●Worked closely with the support team to track customer issues, analyze and provide workaround or resolution to make the customer whole, based on the priority of the end user.

●Provided 24X7 production support for the application and resolve critical customer issues.

●Developed AJAX based UI Services interface. Implemented Java Script for client-side validations.

●Worked on HTML, DHTML, CSS, Wells Fargo RIA Framework.

Education & Certification

●Bachelor of Engineering in Computer Science from Mumbai University, India (2003 - 2007)

●BNFS Level 1 certified.

●Trained in Wholesale Banking, Agile Methodology, ATDD Methodology, Open Rules, Compliance Banking, Encompass Admin Essentials.

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