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Scrum Master

Livingston, NJ
March 24, 2020

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Kaushik Basu

Livingston, NJ ***** 973-***-****


Certified Scrum Master with a solid understanding of Agile Scrum; Conducting Agile events (Sprint Planning, Daily Scrum, Sprint Review / Retrospective); Groom the product/sprint backlog; refining user stories; mitigating blockers / impediments, Coaching Scrum team in their Agile maturity journey.

Progressive experience as a Scrum Master, Project Management working in Program Management Offices (PMO) in Healthcare: Pharmaceutical, Insurance (service side, Analytics).

Ability to manage the implementation of projects while leveraging my expertise with waterfall and agile-lean methodologies, excellent skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Guiding and coaching teams and organization in Agile/Scrum practices to deliver customers value.

Expertise with widely successful Agile patterns and techniques: User Stories, ATDD, BDD, Automated Testing, Continuous Integration, etc.

Experience in practicing numerous documented patterns and techniques for filling in the intentional gaps in the Scrum approach (e.g. information radiators, numerous Retrospective formats, handling bugs, etc.)

Extensive experiencing driving strategic & operational projects within PMO’s focused on technology development i.e. Cloud Technologies, SaaS, PaaS and IaaS, Application reporting (web / mobile), etc.

Experienced in securing acceptance and approval of deliverables from the Project Sponsor and Stakeholders; develop & execute communication plan, information radiators to report on progress to the whole organization.

Fundamental understanding of project tools: JIRA, Confluence, MS Project, Visio, SharePoint etc.

Expertise in analyzing requirements, build vs. Buy study/gap analysis, build (project) reporting mechanism to monitor/track: status, risk/issue log, milestones/release dates for project teams and enterprise wide audience.

Inherent ability to build credibility, establish rapport, and maintain communication with stakeholders across multiple levels within and external to the organization.


PSM1 (Professional Scrum Master 1) –

SMC (Scum Master Certified) – SCRUM Study

Certified Lean Six Sigma – Yellow Belt (Versik)


Agile Scrum Tools: Atlassian (JIRA and Confluence)

Project Management Tools Suite: Microsoft Office Tools Set (Project, Word, Excel, Power Point, SharePoint, Access, InfoPath and Visio), Remedy, Plainview, Clear Quest

Records Managements Tools: Documentum, SharePoint, Confluence


BNY Mellon, Florham Park, NJ / NYC 12/2019-Present


Part of the Initiative within the organization in the transforming of Identity and Access Management (IAM) Program to a consolidated platform.

Access Hub (target platform) for Delegated Administration capabilities, platform will be able to support Inter and External (Delegated Administrator) user provisioning of new user accounts, Password resets and profile management for existing accounts, access requests to grant and remove privileges. System shall also have role-based access control system and Delegation of permissions management to trusted personnel.

Conducting Agile events working with multi-vendor (heterogeneous) delivery team, conducting review sessions, sprint planning and story grooming session.

Coaching / Educating the BA’ in the construction of user stories and its components i.e. descriptions, success critter, attached artifacts, identifying Defecation of Done etc.

Coaching Fundamentals and essentials of estimation i.e. weighting Stories (Story Points) and team velocity etc.

Verisk, Jersey City, NJ 11/2018-July 2019

SAFe Scrum Master

Scrum Master for multiple Scrum team involved in enterprise critical initiatives working both Scrum and Kanban formats.

Managed teams working on project / initiatives – Platform Modernization: transition of “UF-Output processes” from Mainframe (DB2) to JAVA / Postgres cloud (AWS) platform; New product development: “MY Contacts” application; Application Support (Legacy) feature development (Operations support and feature development): Membership Management, Credentialing / Recredentialing and online portal (Citizen Inquiry / Third Party), DecitionNet, all XML communication support (inbound & outbound) to the Visual Claims Search.

Followed SAFe Scrum / Agile practices/values with all teams, to assist in their Agile maturity journey.

Improved how they broke/sliced stories (improve at sizing/weighing stories), thus able to consistently comment work to every Program Increment / sprint and maintain/improve team velocity.

Participant of Agile Community of Practice (CoP), facilitation working sessions engage and share the enterprise wide Agile transformation and Agile Maturity journey

Coach teams focus to continuously improve and deliver viable software product (MVP), delivering efficiencies and value to businesses.

Ensured that each team participated and adhered to all Scrum events i.e., Product backlog grooming/Sprint Planning, Daily standup, Sprint Review & Sprint Retrospectives.

Worked with teams to identify impediments worked to mitigate them, additionally ensured the team is not get distraction (context change) and focus on working towards Sprint Goals and other Sprint commitments.

Coached the Development Team and PO to improve velocity by implementing a cadence of refinement (sprint planning/look-ahead) sessions for capacity planning, story refinement (Definition of Ready) during a sprint.

Ensured that the team understood and achieved the organizations DOD (definition of done) on all stories that they committed to a sprint.

Conducted a variety of types retrospective sessions at end of sprint to elicit team members insight and ideas action items of how the team can improve (develop Kaizen’s).

Worked with Product Owners to plan during Big room planning to identify what should be set achieved in upcoming PI; assist in story refinement and prioritize product backlog (features development); worked with the architects to identify/refine technical development (technical debt), assist in fulfilling operational tickets.

Created JIRA dashboards to reflect all the support tickets the team was working on both during work hours and after hour support (Planned and unplanned), recreated the team JIRA Board after it switched from planned feature development (backlog) to platform modernization initiative which was more in tune with Kanban workflow

Created information radiators using JIRA reports (dashboards) to display work progress (for Kanban) and sprint matrix for SOS reviews.

Johnson & Johnson, Raritan, NJ 06/2018-09/2018

Businesses Analyst – Agile Scrum

On-boarded by the IT infrastructure team to write JIRA feature stories to develop a portal to manage server patching automation.

Collaborated with infrastructure managers, Datacenter Operational and user’s SEM’s (application owners) and infrastructures SME’s to document portal content and capabilities.

Collecting user “stories” (requirements), analysis of requirements to determine actions required to meet success criteria, associated BBD and with user requirement acceptance/testing.

Consulted (working sessions) with Development team and Technical architect to design technical (solution) JIRA’s

Regeneron, Sleepy Hollow, NY 02/2018-04/2018

Scrum Master

Scrum Master for teams the worked/ supported area of datacenter build/support team (Kanban) and supporting SAAS application (Scrum sprints)

Coaching and educating Product Owner with story grooming prioritizing the product backlog.

Provided support to the Scrum teams using a servant leadership style, identifying impediments and mitigating them; facilitate the scrum events (daily scrum, sprint planning, sprint demo and retrospective).

Initiatives including the implementation of PKI and IAM for data and infrastructure assets security; build of hyperconvergence servers (GxP compliant) foundation for SDDC infrastructure.

Involved in Cloud Workload protection inactive to bake in cloud protection indicative (IaaS, SaaS cloud, behavior monitoring etc.)

Family Leave - Took Time off to take care of personal family matter

Brain hunter, Morristown, NJ 10/2016 – 08/2017

IT Project Manager - Manager Service Delivery

Managed the execution and delivery of multiple projects; served as a central point of contact for the client and our operational delivery teams.

Implemented Agile Scrum framework events (Daily Standup meeting to identify blockers in execution of project; Tracking time/Effort to milestones with burn charts).

Performed all necessary client management functions i.e. responding to issue management and change control boards had for infrastructure and applications projects in Cloud-based Technology, SaaS, PaaS and IaaS.

Provided a Program status (RYG) issues/status and Go-To-Green action on various ongoing assignments to management team on weekly update reports.

Maintained delivery of high-quality service to the client by executing best practices, i.e. Identified KPI’s based in client SLA’s, Daily touchpoint meeting to review client priority with delivery and operational teams.

RK Tech, Clifton, NJ 03/2015 – 08/2016

PMO – Scrum Master

Involved in assessment of web apps (Server less / SaaS), cloud hosting, risk and business driven technologies.

Worked the IAM teams Central Security Logging, Vulnerability Scanning and Asset Certification; leveraging Cloud and SaaS-based solutions to host critical business.

Managed internal Agile team; facilitated events: Daily Standup Scrum, Sprint Planning, Retrospective/Review sessions, mitigating blockers/impediments.

Provided concise and comprehensive Program/Project weekly (RYG) status updates (Go to Green status) with program leads.

Horizon BCBS, Newark, NJ 10/2014 – 01/2015

IT Project Manager, Business Analyst – PMO Vendor Management (Contract Assignment)

Worked within Change Management Board and EPMO to reengineering/ standardizing IT vendor ticket management processes, reducing processing time to half form 90 Days to 45day.

Developed a PPT for senior management identifying current state and challenges/roadblocks.

Develop a standard profile for IT requirements (Hardware; software; network etc.) for request by vendors i.e. deliverables for access to internal Horizon BCBC IT applications.

Define governance/procedures for Vendors requesting service support.

Express Scripts (ESI), Franklin Lakes, NJ 10/2013 – 08/2014

IT Project Manager PMO Systems Retirement / Decommissioning

Worked on GO-Forward (F14) initiative Systems Retirement PMO –Managed systems retirement of several applications ensuring organization's cost saving by: Retiring/Sun-setting legacy applications, ensured data integrity/ retention (business/legal); developing on-demand/ad hoc reporting for archived data.

Decommissioned application infrastructure. Utilized Agile Scrum framework events and reporting concepts: Daily Scrum to track project task progress (blockers/issues) maintained burn down charts to track Assets recovery (due to system retirement/decommission)

Coordinated with the CRM (Corporate Records Management) and legal teams to ensure appropriate data retention compliances (DoD regulations, Medicare Part D) ensure avoidance of potential litigation.

Involved the archiving and reporting resources to better understand the archival and reporting needs of the stakeholders. Tracked identified risks and issues, took mitigation action to adhere to project milestones.

Provided concise and comprehensive Program/Project status (RYG, plan to go green) updates and reports.

Communicated with PMO and Stakeholders (individual application) and Systems Retirement Team. by conducting weekly Status Meetings

Merck & Co, Summit, NJ 10/2012 – 08/2013

Project Manager / Business Analyst - Archiving Service (Archiving, Decommissioning & Retirement)

Develop the Project Plan with the team and manage the team’s performance of project tasks

Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders.

Develop and execute communication plan, status reports, escalation of issues

Conducted interviews, JAD sessions, working sessions user groups and SME’s (etc.) to identify application /systems appropriate retention schedules and legal holds

Collaborated with Archiving PM’s and Optim Constructor engineers to identify the Archival needs. Conducted necessary review sessions to address various stakeholders’ concerns.

Maintained all documentation in Merck Document repertories (MIDAS and TeamSpace).

Sunrise Systems, Metuchen, NJ 06/2005 – 09/2012

IT Project Manager, Analyst

Involved in multiple projects: cBizOne and JobDive implementation, Offshore office integration build etc.

Developed the project plan (MS-Project) by assessing WBD and activities / tasks

Conducted daily standup status meeting with IT team to identify any risk, blokes or issues.

Developed test scenarios/cases; end user training; onsite SME helper troubleshooting roll-out user issues.

A1 Wireless Inc., New York, NY 08/2003 – 04/2005

Business Analyst – Operational / IT

Coordinated with the IT team for doing some post production end user customization e.g., redesigned form layout, customized reports, classification of data for the intranet order tracking system.

R J Trident Technologies, Torrance, CA 09/1999 –01/2001

Business Development Consultant

Responsible for placing and marketing IT consultants to client base nationwide, enhanced existing database of consultants.

Computer Enterprises, Inc., Pittsburgh, PA 06/1998-09/1999


Fulfill open requirements for the sales team / client with our internal consultants (W-2 / 1099) or C-T-C / 3rd party resources.

Work Status:

Permanent Resident (US) i.e. green card holder


Masters in Management (Major: MIS), New Jersey Institute of Technology, Newark, NJ, 05/2003

Bachelors in Science, (Industrial Management), New Jersey Institute of Technology, Newark, NJ

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