CHITRA RAMANATHAN, PMP, MCBA :adcfi5@r.postjobfree.com / :647-***-****

: Mississauga ON, Canada 1 / 3

Result oriented, diligent technical business analyst professional experienced in resolving business systems issues by recommending solutions that meet sponsor/stakeholder specifications. Analytical, enthusiastic and innovative Techno Functional Business Analyst with more than 10 years of diverse experience in all phases of Software Development Life Cycle - SDLC and Project Management Life Cycle – PMLC. Proficient in requirements gathering, analysis

/ design, Agile methodology, development, testing and deploying business processes and system solutions. Well versed in Project Management, Business Analysis, Quality Assurance, Risk / Change Management.

SUMMARY OF BUSINESS ANALYSIS SKILLS

Led development and implementation of Document Processing, E-billing and Self-Service and One- Time On-Demand Payments, Financial, Billing, CRM, and ERP systems.

Developed and presented business cases, feasibility studies, concept papers, and position papers relating to key department business section initiatives and digitizing solutions.

Collaborated with business units/IT to translate strategic business objectives into to-be business process models

Extensive experience in Conducting Requirement Gathering, Interviews, Writing Detail business and functional requirements, Scope agreements, Business Process descriptions and training end users, working on documents, organizing meetings and writing meeting minutes, communicating effectively with upper management, developers and QA engineers, experience in creating use case diagrams and writing use cases test cases.

Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Context, Use Case, Sequence, Activity diagrams

Excellent facilitation skills in conducting detailed requirement gathering sessions, walkthroughs, surveys, questionnaires, interviews, brainstorming, JAD, JAR and JRP sessions in product launch team.

Created documents– Business Process Models, RFP(Request for Proposal)/ BRD (Business Requirements Document)/SRS(Systems Requirements Specifications)/ SFS (Systems Non- functional/Functional Specifications), Helpdesk Incident Reports, Traceability Matrices, Training/User Guides & Manuals, Project Related (Vision documents, Project Charter, WBS, SOW), Strategic Plans.

Solution Design, Detail Design, Test Plans/Cases, Implementation Plans, System Guides.

Possess expertise in BPMN (system flow charts, Process Flows, data flow diagrams and application interfaces outlining processes and data mappings using Visio).

Led daily stand-up and other meetings to effectively implement agile. Trained and mentored junior team members.

Led the System Integration Testing / User Acceptance Testing: Created Test Plan, test cases and evaluated execution results.

Proficient in the usage of MS Office products, SQL Scripts, MS Project, MS Visio, Clarizen, TFS, Jira. CORE COMPETENCIES / TECHNICAL SKILLS

SDLC & PMLC PMI Project Management Methodology Agile Methodology SLAs/RFPs/BRDs/SDS/SFS BPM / BI Data Analysis Workflow / Dataflow Analysis Use cases / Test Cases UX Design/ Wire Frames and mock ups System / Quality analysis Application Design RDBMS Design Unit/System Testing System Integration System Implementation SIT/UAT Management MS Visual Studio .NET with Visual SourceSafe, Java, C#, UNIX, XML, ASP.NET, ASP, HTML, CSS, PHP, COBOL, CICS, JCL., MS SQL Server, Oracle, MySQL, DB2, SQL Queries/SP, MS Project, ERWin, Clarizen, MS Office Suite, Crystal Reports Pro, MQ Series, MS Visio, Enterprise Architect, IBM MVS OS/360, Teradata, Powerbuilder, TFS, JIRA / Confluence, Metrics, Balsamiq, Axure, Visual Paradigm PROFESSIONAL EXPERIENCE

BUSINESS ANALYST SYNERGY TECH

Managed multiple project(s) through Software Development Life Cycle from inception to rollout and into maintenance.

Conducted requirement elicitation and Joint Application Development (JAD) sessions with stakeholders. CHITRA RAMANATHAN, PMP, MCBA :adcfi5@r.postjobfree.com / :647-***-****

: Mississauga ON, Canada 2 / 3

Created process flow and business rules and translated business requirements into technical solutions using UML diagrams such as Use Case, Activity and Sequence diagrams.

Created Test Cases, conducted testing, documented and tracked test results and issues.

Maintained Requirement Traceability Matrix (RTM).

Provided post-implementation support and training to end-users.

Created and maintained project artefacts such as Business Requirements Document (BRD), data flow diagrams, process flow diagrams, screen prototypes, wireframes (screen mockups), and user-interface designs. Liaised between the client and the technical development team.

Performed integration testing, regression testing and created test scenarios for User Acceptance Testing (UAT).

Managed change requests, performed impact analysis and implemented procedures for testing. BUSINESS ANALYST SCIAN SERVICES, TORONTO

Gathering requirements for studies. Analysis and setting up of Clinical rials

Test case management. Test Case generation. Exploratory testing. Test Analytics creation.

Worked independently to elicit and prioritize requirements from business users by using interviews, document analysis, requirements workshops, business process descriptions, etc. IT BUSINESS ANALYST CONSULTANT CONTRACTS

Contracts – IIBS, Equifax, MMM Group (Contracts of 3 – 6 months each)

Created BRD, FRD, Test Plans / Cases; Coordinate Testing, Design, Communication diagrams

ERP Deltek Vision: Enhancements analysis & design. Change Management.

PM Dashboard/PSR app-requirements gathering, design, test plans / test cases & documentation.

Documented process flows for current / proposed processes, workflows, and data flows.

Worked with MS Project, MS Office - Excel, Outlook, Power Point, Word, Visio and Access.

Responsible for high level estimates for IT initiatives and budgeting.

Lead Requirements gathering and documentation for Data Integration for mortgage and auto loans

Communicated with project managers, subject matter experts and end users.

Interfaced between business and technical teams and translate business to technical requirements.

Managed agile development / testing using TFS & JIRA / Confluence. Coordinated QA and UAT and End-to-End Implementations. Conducted root cause analysis using MS SQL server queries. SR. SYSTEMS SPECIALIST / BA KUBRA, MISSISSAUGA

Successfully designed, coordinated and implemented CRM, E-billing, Self-Service, One Time / On- Demand Payments (Transactional & IVR) Systems for 10 clients. Proprietary cloud payment portal in

.Net / HTML / CSS / Javascipt with international EFT and FX payments (CAD / US$).

Lead end-to-end implementation of web-based Billing Document Processing systems for 13 clients including a very large one with a budget of $120,000,000.00 ($120 million).

Documented requirement specifications (BRD, Solution Design & Detail Design with wireframes and workflows). Collaborated on RFPs, ROIs, project/resource schedules (MS Project / Clarizen), project reports, communication diagrams, design specifications, meeting agendas, minutes and status reports.

Lead rebranding & customisation of Billing Portal in VB.Net/C# with MS SQL Server/ MS Access for 7 clients with credit card / bank tranfer processing with Wells Fargo bank / Paymentech.

Responsible for data analysis and mapping of input formats such as CSV, XML, delimited records.

Coached and mentored resources in trouble-shooting, root cause analyses. Conducted code reviews.

Identified, logged, analysed and managed risk registers and traceability matrices, devised contingency plans and initiated corrective action as appropriate. Ensured effective implementation of agile process.

Managed agile development using Clarizen & JIRA / Confluence.

Managed Testing (including transaction testing) and End-to-End Implementation -communicating and coordinating parallel testing and migration with clients, QA and network operations. BUSINESS ANALYST CONSULTANT SELF-EMPLOYED

CHITRA RAMANATHAN, PMP, MCBA :adcfi5@r.postjobfree.com / :647-***-****

: Mississauga ON, Canada 3 / 3

JOSHI INC. - Business Analysis and Quality Analysis of CMS based e-commerce websites

Generated wireframes, mock ups and user experience maps. Created Use / Test cases /Test Plans.

Increased the quality of the finished product to elevate customer satisfaction. Upgraded UX features.

Millennium Care Inc. - Conducted in-depth analysis of As-Is business processes of the cloud-based Call Centre software using VB.Net, PHP, HTML, CSS, SQL Server, C++, IIS, ASP.Net, HTML, JavaScript.

Generated a set of documentation comprising of Design Document, User Guide and Installation Guide.

Created workflows, data flows and flow charts for all the help desk processes. Created metrics for helpdesk performance.

Built a 40 MB multi-page MS Excel pivot table with “vlookup” for monthly billing for Help Desk Usage. SYSTEMS SPECIALIST - BILLING MTS ALLSTREAM INC

Reengineered a semi-automated Telecom Billing System (BCMS) for 15000 customers to a completely automated system. Reduced processing time by 40 % and eliminated pager support.

Lead design and development of Billing software in .Net / MS SQL Server / MS Access.

Implemented enhancements / coordinated change management to the IVR system and BCMS Biller.

Designed and built an automated system (consisting of OTC, Electronic, Internet and telephonic banking payments) to realize payments made at bank of Nova Scotia, updating to the Billing System.

Designed and implemented an automated system to generate preauthorized payments (credit cards or bank transfers) to be sent to the bank of Nova Scotia. Updates were in real time as opposed to 5 business days in the manual process and decreased labour by 30 %.

Designed a order entry system in email to be eventually updating the mainframe using MQ series.

Built a prototype order entry system for Telecom in VB.Net & MS Access, converting to a 3-tier client/server system with Oracle backend.

Designed, developed and supported a report generator in MS Visual Basic/MS Excel for the Teradata Information Warehouse. Created reports in Crystal Reports.

Project Coordinator for various modules on IBIS on an IBM mainframe using COBOL/JCL/CICS.

Managed change management for enhancements to BMIS in Powerbuilder / Oracle.

Coordinated End-to-end system Implementation and teams:

Responsible for implementation plan, documents and walkthroughs.

Identified risks/issues, develop/recommend mitigation strategies and escalated them to appropriate key players. Led application changes such as defect fixes after doing a thorough impact analysis.

Talented in problem determination, root-cause analysis and resolution of application system issues.

Successfully managed the implementation of web, IVR Call Centre and Mobile App payment solutions. EDUCATION, CERTIFICATIONS AND TRAINING

M Sc. (Physics with Electronics), University of Pune, India Masters Certification in Business Analysis with Schulich Executive Education Centre, Schulich School of Business, York University – Jun 2018

PMP: Project Management Professional Certification since 2013 Microsoft® SQL Server Transact-SQL® Programming Hands-On Training Course Software Systems Analysis & Design; Object Oriented Analysis and Design, Learning Tree Int. Basic training in Java; Visual Studio .NET Boot Camp; C# Software Systems & Object Oriented Analysis and Design, Learning Tree International, Toronto. VOLUNTEERING

Toronto 2015 Pan/Parapan American Games Organizing Committee: Jun 2015 -Jul 2015: In charge of managing the electronic for the 41 country residency offices. & Jul 2015: Managed the transportation statics for the athletes. Volunteered for PMI

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