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Engineering Management

Delhi, India
March 24, 2020

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Nikhil Grover

Operations and Business Excellence Specialist

Nearly 3 years’ experienced professional with sound business acumen to develop short- and long-term growth strategies to expand market positions of an organization

Incorporates solid communication skills to effectively interact with a vast team of people while simultaneously building rapport with customers. Held broad multi-faceted roles encompassing operations, staff management, and reporting

Key Areas of Impact:

Nikhil International Limited Jul 2015 - Sep 2017 & Distributors of Smith and Nephew Orthopedic Implants Jan 2019 – Present DIRECTOR

Joined the family business in 2015, where I took the responsibility to primarily oversee the management of the company's account based business development initiatives in order to provide streamlined operations, reduced operating costs, and greater profitability New Delhi, IN +91-919***-***-***

Operations Excellence

Strategic tie-ups

Key Accounts Management

Team Management

Cross-functional Coordination


2017 - 2018

2011 - 2015

Master of Science in Industrial Engineering, Northeastern University, Boston GPA-3.219 Bachelor of Engineering in Mechatronics, Middlesex University, United Kingdom - Third Class PROFESSIONAL EXPERIENCE

Operations Oversight:

Primarily responsible for the management all phases of the operation and activities of the distribution system against specific operating plans, procedures, processes and work instructions - lead day-to-day activities for 7 key accounts

Work across all aspects of the distribution business to implement best in class processes. Translate the business vision and strategy into operational tactics.

Manage the training and the development of 7 staff members. Develop staff performance by ensuring proper and task centered management

Ensure operational efficiency by complying with the core business objectives to guarantee availability of products and to meet customer demand on time

Ensure health and safety standards compliance whilst simultaneously performing quality assurance management

Improve inventory by monitoring and analyzing data reports

Implemented a new inventory and billing system, thus improving bottom-line Business Excellence:

Support the development of persuasive strategies, to achieve company’s customer and commercial growth objectives.

Partner with Smith and Nephew leadership to develop long-term route to market strategies to deliver a process led and sustainable growth in volume. Acquired 2 new hospital key accounts and increased the volume by 15% YoY.

Gather market intelligence within the territory and be aware of stock levels, prices of own and competitor’s products which help in understanding the 'market dynamics' of the territory ADDITIONAL INFORMATION

Volunteer Exp. Boston Cares, Jan 2018 - Dec 2018 Youth For Seva, May 2019- present X

References Available on request

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