Operations and Business Excellence Specialist
Nearly 3 years’ experienced professional with sound business acumen to develop short- and long-term growth strategies to expand market positions of an organization
Incorporates solid communication skills to effectively interact with a vast team of people while simultaneously building rapport with customers. Held broad multi-faceted roles encompassing operations, staff management, and reporting
Key Areas of Impact:
Nikhil International Limited Jul 2015 - Sep 2017 & Distributors of Smith and Nephew Orthopedic Implants Jan 2019 – Present DIRECTOR
Joined the family business in 2015, where I took the responsibility to primarily oversee the management of the company's account based business development initiatives in order to provide streamlined operations, reduced operating costs, and greater profitability New Delhi, IN +91-919***-***-*** email@example.com
Key Accounts Management
2017 - 2018
2011 - 2015
Master of Science in Industrial Engineering, Northeastern University, Boston GPA-3.219 Bachelor of Engineering in Mechatronics, Middlesex University, United Kingdom - Third Class PROFESSIONAL EXPERIENCE
Primarily responsible for the management all phases of the operation and activities of the distribution system against specific operating plans, procedures, processes and work instructions - lead day-to-day activities for 7 key accounts
Work across all aspects of the distribution business to implement best in class processes. Translate the business vision and strategy into operational tactics.
Manage the training and the development of 7 staff members. Develop staff performance by ensuring proper and task centered management
Ensure operational efficiency by complying with the core business objectives to guarantee availability of products and to meet customer demand on time
Ensure health and safety standards compliance whilst simultaneously performing quality assurance management
Improve inventory by monitoring and analyzing data reports
Implemented a new inventory and billing system, thus improving bottom-line Business Excellence:
Support the development of persuasive strategies, to achieve company’s customer and commercial growth objectives.
Partner with Smith and Nephew leadership to develop long-term route to market strategies to deliver a process led and sustainable growth in volume. Acquired 2 new hospital key accounts and increased the volume by 15% YoY.
Gather market intelligence within the territory and be aware of stock levels, prices of own and competitor’s products which help in understanding the 'market dynamics' of the territory ADDITIONAL INFORMATION
Volunteer Exp. Boston Cares, Jan 2018 - Dec 2018 Youth For Seva, May 2019- present X
References Available on request