WORK EXPERIENCE

Server/Carside

Applebee's - Streetsboro, OH

July 2019 to Present

1. Server: *Greet customers*take their food orders *get the customer anything they want involving food or beverage. *clean restaurant 2.Carside: *pack to go orders *run outside to delivery food to cars and get their form of payment to pay for the to go food.

Office Assistant

ABC Founations - Akron, OH

January 2020 to March 2020

Answered all incoming calls for ABC Foundations and Ace Home Health Care. Called clients and set up appointments. Sent invoices from QuickBooks. Developed emails and templates to email clients of upcoming appointments. Faxed and scanned important documents, including other employees time sheets. Data Entry/ Assitant Paralegal

Amourgis & Associates Law Firm - Fairlawn, OH

August 2019 to December 2019

M️️anaged documents by organizing forms, making photocopies, filing records electronically, and faxing requests to hospitals for medical records/medical bills P️roduced hundreds of letters daily to potential customers and transferred vital information from police reports to data system D️irected incoming calls to lawyer, voicemail, or took message and relayed message in email to the appropriate person E️ffectively filled out new customer intakes when they would call in after receiving a letter from the company

Corporate Customer Service Representative

Signet Jewelers - Fairlawn, OH

November 2018 to August 2019

SAMANTHA

TOFANELLI

Akron, OH 44313

adcfab@r.postjobfree.com

234-***-****

Qualified Data Entry Clerk with experience compiling and inputting data into systems. Able to catch on quickly to complex database systems and can provide accurate results on how the company likes the job done the first time. Friendly and energetic with a positive attitude at all times that helps maintain trusting customer relationships. Authorized to work in the US for any employer

C️️onferred with customers about concerns with products or services ️ developed solutions to resolve problems and drive sales, while maintaining high-quality service and abiding by company's policies D️ocumented and detailed calls and complaints using call center's CRM database A️ccurately placed orders for customers and answered questions about their orders

Warehouse Puller

Hi-Way Distributing - Barberton, OH

July 2016 to May 2017

C️hecked inventory r️estocked items. I r️eviewed printed orders from customers to select the product from a specific location in warehouse E️fficiently pulled orders to meet demanding productivity goals c️reated labels c️ompleted the order form and rapidly moved on the next order

Connector

Imperial Electric Company - Akron, OH

May 2014 to May 2016

C️onnected cooper wire coils into the head of an electric motor according to production specifications A️djusted the settings on a connector machine using allen wrenches o️perated the connector machine efficiently resulting in above average production D️rove a flat bed lift during inventory and accurately recorded the specific item number and count of item

Server

Lamp Post - Akron, OH

June 2013 to April 2014

R️an the whole restaurant and took charge as manager while serving every evening with only me and the cook

M️emorized menu items and prices w️orked cash register and handled customers money ️ took orders ️ ran their food ️ cleared off the tables and cleaned the whole restaurant EDUCATION

Associate in Administrative Office Professional

Stark State College - Canton, OH

August 2018 to Present

High School Diploma in College Prep

Stow Munroe Falls Highschool - Stow, OH

August 2004 to June 2008

SKILLS

Customer Service

Data Entry

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Excel

Typing

Word

Accounting

Outlook

Graphic Design

Microsoft Excel

Microsoft Powerpoint

Serving Experience

Sales

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