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Housekeeping Customer Service

Location:
Khobar, Eastern Province, Saudi Arabia
Posted:
March 26, 2020

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Resume:

Curriculum Vitae:

AL Khobar-Al Dammam King Faisal Road

Po Box 15810, Dammam 31454

Kingdom of Saudi Arabia

Mobile: +966-**-***-****

Personal Detail:

Name Mohammad saeed

Father’ Name Mohammad Suleiman

Date of Birth 01/04/1971

Sex Male

Married Status Married

Iqma Status Transferable

Nationality Pakistani

Qualification B.A in Abbott Abad Pakistan

Languages Knows English, Urdu, Arabic, Malaysian

Additional Qualification: Associate Degree in Hospitality

Management University of

Malaysia.

Objective: Seek the Position of Housekeeping Supervisor

SUMMARY: Highly knowledgeable and skillful Housekeeping Supervisor with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.

Summary of Qualifications

More than 14 year’s experience.

Thorough knowledge of methods of cleaning rooms and laundering.

Great knowledge of the proper use and storage of cleaning chemicals.

Considerable knowledge of such equipment as vacuums, commercial washers and dryers.

In-depth ability to select, train, evaluate, motivate and discipline as needed.

Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.

Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas.

Great working knowledge of material control to include purchasing requisitioning of departmental supplies.

Considerable computer software knowledge to include Word and Excel.

Remarkable ability to lead, guide, direct, develop and motivate people at all levels.

Strong written and verbal communications skills.

Excellent interpersonal, customer service, team building and problem-solving skills.

In-depth ability to speak, writes, read and understands English and Spanish.

Uncommon ability to calmly handle difficult situations.

Immense ability to stoop, bend, push, pull, and carry up to 75 pounds; maneuver in hotel areas, up and down stairs and reach above shoulder level.

Professional Experience

Radisson SAS Royal Suite Hotel Jeddah, Saudi Arabia. From 17th April, 2005 Up to 14th December, 2009.

Housekeeping Supervisor:

●Manage the day-to-day activities of the housekeeping department.

●Plan, schedule, and organize work to ensure proper coverage.

●Communicate and enforce policies and procedures.

●Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

●Develop and implement procedures for managing quality of housekeeping and laundry services.

●Control expenses within all areas of housekeeping.

●Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

●Conduct pre-shift meeting and review all information pertinent to the day's activities.

●Establish par levels for supplies and equipment.

●Replenish shortages and other business supplies for daily business.

●Promote teamwork and quality service through daily communication and coordination with other departments.

●Assist with deep cleaning projects and assist housekeeping staff during unanticipated rush periods.

Consulate General of Japan Kingdom of Saudi Arabia Jeddah from 16th January2010 up to 25th December 2010.

Housekeeping Supervisor:

●Assumed overall control and responsibility in the absence of the Cleaning Supervisor.

●Inspected guest rooms to ensure the highest cleaning standards are met.

●Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.

●Interviewed applicants and hired qualified candidates.

●Executed and issued notices of disciplinary action and positive feedback.

●Ensured all team members follow hotel policies and procedures.

●Expedited and oversaw special requests from the Front Desk.

●Attended management meetings.

●Developed teams and its members.

●Motivated employees to provide superior customer service to guests.

●Monitored job performance daily.

●Met the attendance guidelines of the job and adhered to departmental and company policies.

●Monitored the day-to-day operations of scheduling functions understanding labor standards.

Hotel Concord Inn, Kula Lumpur International Airport Malaysia from 15th January, 1995 up to 29th December, 2002.

Housekeeping Supervisor:

●Performed daily opening and closing of Housekeeping.

●Checked rooms inventory, assigned rooms to housekeeping staff.

●Inspected rooms and public areas thorough throughout entire hotel.

●Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system.

●Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy.

●Ensured highest productivity and efficiency in Housekeeping operations.

●Managed Lost & Found program and Key Control Program.

●Ensured stock rooms and carts were maintained with sufficient supplies.

●Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory.

●Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc.

●Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.).

●Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff.

●Promoted team member empowerment and loyalty.

●Provided training to new employees, and monthly safety training, effectively preventing injuries.

●Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel.

●Communicated effectively with all hotel departments for all guest and operational needs.

●Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections.

Amana Properties Ltd. Co Al Khobar Kingdom of Saudi Arabia from Feb 16th 2011 TO Dec, 27, 2016.

Compound Supervisor:

Responsible for assisting in the training of all housekeeping attendants,

Delegating tasks to team members, handling problems or complaints, monitoring all housekeeping attendants, completing relevant paperwork,

Ensuring they meet with the highest standards of cleanliness, reporting any maintenance faults to appropriate departments and ensuring the appropriate action is taken, Keeping up to date with equality and health and safety law.

Good knowledge of housekeeping processes & procedures. Excellent standards of hygiene and cleanliness. Capable of working to a very high standard and on own initiative. Experience of babysitting and dog walking.

Inspect level of cleanliness and report issues to the management

• Assist in scheduling of staffs according to projected staffing requirements

• Respond to guests’ requests and complaints

• Report needed repairs to the maintenance staff

• Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas

• Coordinate supplies of linen etc. in order to maintain sufficiency

• Report lost and found articles

• Maintain linen carts and supplies as necessary. Trained and managed all employees in more efficient and preventative cleaning and achieved significant improvements in their productivity. Inventoried stock to ensure adequate supplies Trained all housekeeper and laundry employees. Investigated complaints regarding housekeeping service and equipment and took corrective action. Supervised 15 employees, scheduled work hours, resolved conflicts, and determined salaries.

●Supervised work activities of cleaning personnel to ensure clean, orderly attractive rooms.

●Assigned workers their duties and inspected work for conformance to prescribed standards of cleanliness.

●Screened job applicants, hired new employees and recommended promotions, transfers and dismissals.

●Conducted orientation training of new employees and in-service training of other employees to explain company policies and housekeeping work procedures.

●Prepared reports concerning room occupancy, payroll expenses and department expenses.

Catering International & Services Arabia CPF – Khurais Aramco

Compound Kingdome of Saudi Arabia from 10, April, 2017 TO Till.

Housekeeping & Laundry Supervisor:

Holding meetings with Housekeeping staff to discuss their job functions.

Listening to, understanding, and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.

Approaching guests in an attentive, friendly, courteous and service-oriented manner.

Making sure that all Guest Rooms have appropriate supplies and linens in them.

Maintaining guest confidentiality at all times.

Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.

Supervising the disposal of trash and waste.

Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.

Delegating work to meet business objectives and goals.

Maintaining a high standard of personal appearance and grooming.

Vacuuming carpets and mopping and sweeping tile floors.

Training up new housekeeping staff.

Maintaining an inventory of guest room and housekeeping supplies.

Complying with all health and safety standards.

Maintaining key control.

●Take charge of the laundry operations for the shift

●Ensure that the soiled linens are collected in the specified manner and washed as per the standards

●Ensure that proper disinfection, hygiene, and sanitation procedures are followed

●Make sure that all floor pantries are stocked with sufficient stock of linens

●Attend to breakdowns and get them rectified at the earliest

●Monitor attendance of the employees on work during the shift

●Ensure that the instructions are followed as specified

●Attend to special guest requests

●Instruct the usage of chemicals and other washing reagents

●Explain washing instructions to the workers for proper care of linens and clothes

●Ensure that all clothes are washed and cleaned thoroughly

●Monitor the tagging of the laundries coming in for washing

●Ensure smooth running of the laundry operations during the shift

●Train employees to operate machines and use chemicals carefully.

CERTIFIES:

High field Level 2 Food Safety.

Contractor Camp Inspection Training.

Corticate Of Appreciation Camp Supervisor TR Fadhili Camp, Jubail.

Training Attended:

Yes, I Can! (Delivering the promise program.

S.T.R.S Training)

Certificates:

Successful opening team certificate

Empower Mentality

Hospitality Training

Yes, I Can! (Delivering the Promise programmer) Oct, 2006.

Training & Seminar Attended:

Yes, I Can! Brand Management Training Program

At Radisson Royal Suite Hotel Jeddah, Saudi

Arabia. The training focus on developing a

Positive natural Yes, I Can attitude and fulfill

The need of guest with Yes, I Can sprit of service

Witch comes complete our 100% guest satisfactions

Guarantee with “Yes I Can do” sprit.

Concerned Submitted Perusals at Quarters.

Thanks & Regards.

Mohammad saeed.



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