Résume

of

AVINASH KUMAR

Email:

adcf6d@r.postjobfree.com

Present Address:

PLOT no : 85,

Nehru Co – operative Colony,

Bokaro Steel City,

Jharkhand - 827011

Contact No:

887-***-****

983-***-****

Personal Information:

Father’s name : Sh.K.K.Singh

Date of Birth :4.12.1982

Sex : Male

Nationality : Indian

Marital Status : Married

Languages :English, Hindi,

STRENGTH

Learning attitude

Flexibility

Punctuality

EXTRA -CURRICULAR ACTIVITIES

Typing (Speed 45 words /minute)

HOBBIES

Carom

Listening to Music

OBJECTIVE:

Seeking a position in Customer Service where my extensive experience will be further developed and utilized.

WORKING EXPERIENCE:

Organization : Path Finder Services, Kolkata

Designation :Team Leader

Period : February 2012 to January 2017

Roles and Responsibilities

oResponsible for handling a team of fourteen (14) data entry executives.

oResponsible for supervising the production activities.

oResponsible for meet the deadline for assigned task.

oResponsible for communicating with the vendor for new task.

oResponsible for reporting to the vendor.

Organization : Exl Services, Noida.(International BPO)

Designation : Customer Care Executive

Period : November 2007 to December 2011

Roles and Responsibilities

oResponsible for Screening of data for the U.S based client.

oResponsible for updating the data in the main data base.

oResponsible for handling the customer queries, concern and checking the e mails.

oResponsible for maintaining the database regarding complaints.

oResponsible for customer delight.

Organization : Reliance communication, Mumbai

(Anil Dhirubhai Ambani group)

Designation : Customer care executive

Period : January 2004 to September 2007

Roles and Responsibilities

oResponsible for handling the customer calls.

oResponsible for customer satisfaction & delight.

oResponsible for up selling the new plans.

oResponsible for maintaining good relationship with the customers.

oResponsible for updating the database for request & complaints.

Education:

B.A. English literature, 2004 From IGNOU.

INTERMEDIATE: 1999 from B.S.E.B Board.

MATRICULATION: 1997 from C.B.S.E, Board.

Computer Proficiency

oBasic Knowledge of computer.

oFamiliar with windows operating system.

oFamiliar with MS Office (MS Word, MS Excel, Ms PowerPoint.

oFamiliar with SAP.

DECLARATION

Hereby I declare that all of the above information furnished is true and best of knowledge.

Date : 08/05/2018

Place : Bokaro Avinash Kumar Singh

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