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Personal Assistant Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
March 26, 2020

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Resume:

*** **** ***** ***** ******* Cell: 073-***-****

Pietermaritzburg Alternative Cell: 078-***-****

**** *****: adcf5j@r.postjobfree.com

PERSONAL DETAILS

Surname : Jacobs

First name : Sindiswa Maria

I.D. Number : 880-***-**** 085

Date of birth : 04 September 1988

Gender : Female

Marital status : Single

Nationality : South African

Home language : IsiZulu

Other language : English

Criminal Offense : None

EDUCATIONAL HISTORY

School : Haythorne Secondary School

Highest Standard Passed : Grade 12

Year : 2006

Subject : English

Afrikaans

Business Economics

Accounting

Economics

TERTIARY EDUCATION

Institution : Umgungundlovu FET College

Course : Management Assistant N6

Qualification Obtained : National Diploma

Year : 2008-2009

Subjects : Communication N4, N5 & N6

Information processing N4, N5 & N6

Computer Practice N4, N5 & N6

Office Practice N4, N5 & N6

SHORT COURSE ATTENDED

Institution. : Maseru Foundation

Course. : Grade R Play Based Learning Course

Date of Completion: 27- 06- 2019

Institution. : Fedics Food Services

Course : Food Temperament, Portion Size & Quality.

Date of completion :

EMPLOYMENT HISTORY

1. Name of Company : The Hive Internet Café and Coffee Shop

Position : Internet Café Assistant

Period : March 2007 to January 2010

Duties

Assist customers when they have trouble or questions using computer softwares such as

Microsoft Office, Adobe softwares and all softwares that are being used in the cyber cafe.

Provide services such as encoding, printing, downloading and all other operations provided by the cafe.

Must have primary knowledge of computer maintenance and software installation.

Must possess knowledge on popular online and LAN games because he or she will be assisting customers to use it.

Troubleshoots different kinds of computer programs, hardwares and softwares.

Provide excellent customer care.

Maintain cleanliness and orderliness of the place.

Keep accurate records of logs and inventories of the shop.

Time customers of the number of minutes or hours they will use the computer or internet.

2. Name of Company : Cumbooks (Christian Art) Midlands Mall

Position : Sales Lady

Period : February 2011 to December 2011

Duties

Customer Service

Cashier

Clean shelves, counters, and tables.

Place special orders or call other stores to find desired items.

Packing of Books

3. Department : Department of Education

Position Held : Admin Clerk (In-Service Training)

Directorate : Adult Education and Training (AET)

Period : 01 February 2012 to date

Supervisor : S.R Mncube

Duties

Making travel, accommodation and logistical arrangements for AET coordinators.

Procure services and liaze with Services Provides

Draft Invitation Letters and invite Participants to meeting and training course.

Organize Meetings and Venues

Receive and Dispatch emails

Type letters, minutes and other Reports

Capture data and answer calls

Minute taking and Report writing

Maintaining an efficient and easily accessible/retrieving filling and pending system

Processing of documents (leave forms & claims) to Procurement for AET Directorate.

Maintain office environment

Forward enquiries to relevant persons

4. Department : Department of Education Umgungundlovu District

Position held Intern

Sub-Directorate : Governance and Management

Period : 03 June 2013 to 31 May 2014

Duties

Type letters

Answer telephone

Assist in admin work

Take minutes in meetings

Attend workshops

5. Name of Company : Tsebo Catering Solutions Group

Position : H.R Administrator

Period : 04 January 2017 to date

Duties:

Managing daily operations of the assigned unit in accordance with the Hospital strategy, contract specifications and statutory regulations

•Implementation of the food production process

•Provide a great quality service to clients

•Manage execution of creative functions• Knowledge of the catering environment ranging from patient feeding to restaurant and staff .dining

•Knowledge of South African and industry specific laws

•Customer service skills

•Management skills

•Communication skills

•Ability to arrange exceptional Service

•Ability to balance budget and save on soft costs

REFERENCES

1.Mr S.R Mncube (Head Office-NED Building)

Department of Education

(CES) Supervisor

084-***-****

2.Ntokozo Gumede

Department of Education (Head Office-NED Building)

Personal Assistant

Colleague

071-***-****

3.Nqobile Khuzwayo

Psg Wealth

Client services

Sister

071-***-****



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