Personal Assistant Customer Service
Resume:
*** **** ***** ***** ******* Cell: 073-***-****
Pietermaritzburg Alternative Cell: 078-***-****
**** *****: adcf5j@r.postjobfree.com
PERSONAL DETAILS
Surname : Jacobs
First name : Sindiswa Maria
I.D. Number : 880-***-**** 085
Date of birth : 04 September 1988
Gender : Female
Marital status : Single
Nationality : South African
Home language : IsiZulu
Other language : English
Criminal Offense : None
EDUCATIONAL HISTORY
School : Haythorne Secondary School
Highest Standard Passed : Grade 12
Year : 2006
Subject : English
Afrikaans
Business Economics
Accounting
Economics
TERTIARY EDUCATION
Institution : Umgungundlovu FET College
Course : Management Assistant N6
Qualification Obtained : National Diploma
Year : 2008-2009
Subjects : Communication N4, N5 & N6
Information processing N4, N5 & N6
Computer Practice N4, N5 & N6
Office Practice N4, N5 & N6
SHORT COURSE ATTENDED
Institution. : Maseru Foundation
Course. : Grade R Play Based Learning Course
Date of Completion: 27- 06- 2019
Institution. : Fedics Food Services
Course : Food Temperament, Portion Size & Quality.
Date of completion :
EMPLOYMENT HISTORY
1. Name of Company : The Hive Internet Café and Coffee Shop
Position : Internet Café Assistant
Period : March 2007 to January 2010
Duties
Assist customers when they have trouble or questions using computer softwares such as
Microsoft Office, Adobe softwares and all softwares that are being used in the cyber cafe.
Provide services such as encoding, printing, downloading and all other operations provided by the cafe.
Must have primary knowledge of computer maintenance and software installation.
Must possess knowledge on popular online and LAN games because he or she will be assisting customers to use it.
Troubleshoots different kinds of computer programs, hardwares and softwares.
Provide excellent customer care.
Maintain cleanliness and orderliness of the place.
Keep accurate records of logs and inventories of the shop.
Time customers of the number of minutes or hours they will use the computer or internet.
2. Name of Company : Cumbooks (Christian Art) Midlands Mall
Position : Sales Lady
Period : February 2011 to December 2011
Duties
Customer Service
Cashier
Clean shelves, counters, and tables.
Place special orders or call other stores to find desired items.
Packing of Books
3. Department : Department of Education
Position Held : Admin Clerk (In-Service Training)
Directorate : Adult Education and Training (AET)
Period : 01 February 2012 to date
Supervisor : S.R Mncube
Duties
Making travel, accommodation and logistical arrangements for AET coordinators.
Procure services and liaze with Services Provides
Draft Invitation Letters and invite Participants to meeting and training course.
Organize Meetings and Venues
Receive and Dispatch emails
Type letters, minutes and other Reports
Capture data and answer calls
Minute taking and Report writing
Maintaining an efficient and easily accessible/retrieving filling and pending system
Processing of documents (leave forms & claims) to Procurement for AET Directorate.
Maintain office environment
Forward enquiries to relevant persons
4. Department : Department of Education Umgungundlovu District
Position held Intern
Sub-Directorate : Governance and Management
Period : 03 June 2013 to 31 May 2014
Duties
Type letters
Answer telephone
Assist in admin work
Take minutes in meetings
Attend workshops
5. Name of Company : Tsebo Catering Solutions Group
Position : H.R Administrator
Period : 04 January 2017 to date
Duties:
Managing daily operations of the assigned unit in accordance with the Hospital strategy, contract specifications and statutory regulations
•Implementation of the food production process
•Provide a great quality service to clients
•Manage execution of creative functions• Knowledge of the catering environment ranging from patient feeding to restaurant and staff .dining
•Knowledge of South African and industry specific laws
•Customer service skills
•Management skills
•Communication skills
•Ability to arrange exceptional Service
•Ability to balance budget and save on soft costs
REFERENCES
1.Mr S.R Mncube (Head Office-NED Building)
Department of Education
(CES) Supervisor
2.Ntokozo Gumede
Department of Education (Head Office-NED Building)
Personal Assistant
Colleague
3.Nqobile Khuzwayo
Psg Wealth
Client services
Sister
Contact this candidate