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customer service & communication skills, trouble shooting skills

Halifax, NS, Canada
March 25, 2020

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Anu V Thomas


Mobile: 647-***-****

Career Objective

Well-versed in technical fundamentals, basic maintenance and technical repair of hardware system, tools and equipment. Looking for a challenging opportunity to work as a service technician in a renowned organization.

Professional Experience

Senior Technician – Computers Hardware & Networking

-Photocopiers and printers, repairs & services

At Unique Business Solutions, Mangalore, Karnataka, India.

From 15/06/2003 to 30/03/2019


Setting up hardware and installing and configure software and drivers.

Maintaining and repairing technological equipment or peripheral devices.

Installing well-functioning LAN and other networks and manage components

Diagnose hardware and software problems, and replace defective components.

Perform data backups and data recovery operations.

Diagnose and troubleshoot technical issues, setup and network configuration.


Dealt with cash and credit transactions

Store day-to-day Accounting

Good knowledge about the products which helps to assist the customers in a proper way

Efficient in inventory counting and re-stocking

Hard working and sincere towards the owner and the company

Can deal with phone calls and enquiry

Quality care service provider

Time management

Excellent computer skill


1.Diploma in Electronics and Telecommunication

2.Diploma in Hardware and networking

Personnel Strengths and Skills:

Hard work

Team work

High level of energy

Capable of multi-tasking and organizing things accordingly

Works under pressure

Positive attitude

Quick learner

Computer Knowledge’s and Skills

15 years of computer operations or related Information Technology experience.

Knowledge of MS Office software suite (word, excel, outlook).

Experience in networking.

Ability to communicate.

Ability to handle multiple tasks simultaneously.

Good time management and organizational skills

Ability to work day, night and weekend shifts, including holidays.

Experience in large-scale operations.

16 years of computer repair experience in a retail environment

Was running a computer sales, service and rental business from last 15 years.

Worked as a junior technician and parts coordinator in Trox from August 2019 to March 2020.

Ready to work for all shifts and weekends.


As per request.


I, Anu V Thomas, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Anu V Thomas

March 24, 2020

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