Kevin Bell **** Spanish Trail
East Point, GA ****2
Support.Com April 2017-Present
Remote Service Technician
Troubleshoot, diagnose and repair Wireless Gateways in Tier 2 support for Comcast Customers.
Navigate through multiple screens to assist customers.
Knowledge and Utilization of Cisco, Avaya, ACSR, Scout and E360 Comcast software to better assist customers.
Advanced knowledge of IPv4 addresses as well as Windows and MAC OS to better assist customers in tier 2 support.
Nextraq October 2012- February 2017 Business Development Representative
Generate leads by contacting and educating prospective business owners about Nextraq GPS vehicle tracking software.
Communicate and dispatch leads to field representatives through Salesforce software
Create and discover leads through web based search engines via internet.
Terminix Inside Sales Representative
February 2012 October 2012
Sold pest control services for Terminix to inbound calling prospects and handled existing Terminix customer accounts by winning back previous customers.
Manage customer accounts and contact technicians through Missions software.
Comcast Call Center Representative
July 2011 - November 2012
Upsell existing Comcast customers as well as manage customer service calls. worked with advanced ACSR software.
Lifetest of Atlanta Appointment Setter
June 2010 - July 2011
Set appointments for clients to attend sales presentations for EBT (Electronic Beam Technology) heart scans
April 2007 - November 2009 Account Representative Atlanta, GA
Upsell existing AT&T small business customers.
Manage inbound and outbound calls from prospective AT&T small business customers by reviewing accounts as well as educating existing account members about competitive contracts.
Merchant Lynx Services
April 2006 - April 2007 Appointment Setter Atlanta, GA
Set appointments for salesmen to sell credit card terminals.
January 2005 - January 2006 Call Center Representative Dunwoody, GA
Sold magazines to help support M.A.D.D. Mothers Against Drunk Driving
Successfully maintained a 2SPH (Sales per hour)
rating in which CSR representatives had to meet
A sales quota of 1.5 SPH
Confirm, close and dispatch our own sells from prospective customers.
January 2004 - November 2005 Salesman Atlanta, GA
Sold specialty maintenance products to businesses nationwide.
Sold and managed my own personal business accounts.
October 2003 - January 2004 Call Center Representative Atlanta, GA
Worked in a high volume inbound and outbound call center using automated dialers in which I performed a variety of telemarketing tasks which involved sales, surveys and even appointment setting.
Set up mortgage applications for loan officers.
International Readers League
May 2002 - May 2003 Call Center Representative Norcross, GA
Sold various magazines to prospective customers nationwide.
Worked in a competitive call center environment averaging 2 sales per hour vs. meeting a sales quota of 1.5.
May 1999 - April 2002 Call Center Representative Alpharetta, GA
Sold phone service for MCI to prospective customers located in the New York City five boroughs providence.
Operated and managed our sales with Smart Call software.
Successfully met and maintained a competitive sales quota of 6 lines per day by averaging 10 lines per day.
Desktop Support Certificate
1625 W Fountainhead Pkwy, Tempe, AZ 85282
University of D.C Washington. DC
Nursing Washington, DC
Majored in nursing
Looking for a marketing job that offers an opportunity for advancement.
Windows Vista Pro
A + Certification
Top salesman of the bay award from MCI
Sold 20 lines in one shift at MCI.
15 mortgage sales in one day at RDI Marketing.
Sold 15 magazines in one shift at Dial America.
Level 2 Representative at Terminix compared against Terminix salesmen