SHWETA SINGH

+1-416-***-**** adcf39@r.postjobfree.com Canada PR

Professional Summary

7.9 years of experience in Software Quality Assurance and Development in different projects in Insurance domain.

Hands-on tester with extensive experience as a Test Lead, coordinating with project teams, onshore-offshore test team and the client teams.

Strong testing experience with all levels of testing - Smoke, System, Integration, Regression, and UAT support.

Digital Testing - Experienced to perform functional testing on multiple browsers and devices - Internet Explorer, Firefox, Chrome and on different operating systems such as Windows, Mac OS, Android & iOS.

Extensive experience in Agile (Scrum) and Waterfall development methodology.

Involved in Test Design, Test Creation, Use Case Analysis, Bug detection, triaging & tracking, and reporting project status reports to project stakeholders.

Contributed to Agile ceremonies – sprint planning, estimation, demo, look ahead and retrospectives

Proficient in reviewing User Stories to design, create and execute test cases and generate test summary reports for projects based on quality standards.

Performed Database Testing with Oracle SQL and validated data for analytics by writing and executing SQL queries.

Collaborated with business analysts and development teams on testing requirements and implementation details.

Involved in all the project activities like System Analysis, Design, Development of specifications for enhancement and Code Development at application level including Documentation (Low Level Design, High Level Design).

Prepared Unit Test Plans and System Test Plans and ensured that code was tested properly and was defect free.

Proficient in organizing the test cases using various Test/Defect management tools like JIRA, HP ALM (Quality Centre) for traceability and monitoring test execution results.

Excellent communicator and dependable tester with demonstrated ability to perform all test duties and responsibilities to complete project deliverables under minimal supervision.

Detail oriented with excellent time management skills and the ability to prioritize tasks in a fast- paced environment.

Highly efficient and resourceful team player with a positive approach to all tasks.

Used Jira dashboards for reporting, implemented quality process improvements and test auditing

Technical Skills

Platform

GUI and Data base testing, Mobile testing, IBM/HP Mainframe

Databases

MySQL server and Oracle, SQL, VSAM, RM Files, SUPRA

Tools and Utilities

Web based applications, JIRA, SQL, Quality Center(QC), Confluence, Endevor, OPC,Expeditor, File Aid, OPC/TWS, Abend Aid

Domain Experience

Insurance domain (AVIVA UK and Ireland, Genworth Financials), HiTech domain (NetApp Inc)

Assignments:

Project: Personal Data Feed Bangalore, India - Jul 2016 - Dec 2016

Role: Test Lead Client: Aviva Ireland

BPS and HiPlus feeds for Home and Motor products are refined at Ireland side and loaded into the Ireland Data hub.

Responsibilities:

Prepared Test Designs based on the Acceptance Criteria provided in the User Stories and other supporting documents.

Worked in AGILE environment and participated actively Sprint Planning, Backlog Refinement, Sprint Retrospectives

Actively involved in daily standups and scrum for the project to thoroughly understand business requirements, test case planning and testing process.

Created Test Scenarios and guided the team to create Test Cases and reviewed them

Performed UI and Functional testing on web browsers (Chrome, Internet Explorer, Firefox, and Safari)

Attended stand-up calls on daily basis to report progress and blockers and align with sprint goals

Used 3-amigos sessions to plan testing for user stories.

Collaborated with BAs and Developers to clear impediments that could potentially block QA Test Design and Test Executions.

Used JIRA to manage end to end QA tasks, create defects and escalate defect status to project leads, QA teams and backend development teams.

Participated in bug triage meetings to resolve the defects and set priority of bugs based on discussions.

Published test status updates, impediments and other project information on Confluence.

Assigned/coordinated the tasks for the team members and trained them in the testing process

Tools/Technologies: BPS mainframes, HiPlus web links, Quality Center(QC), JIRA, Oracle SQL developer, Confluence

Project: Barclays Pathway Program Norwich U.K. - Feb 2013 - Nov 2013

Role: Test Lead Client: Aviva UK

Barclays provide banking services covering everything from credit cards to corporate banking across the globe. Barclays is Aviva's largest corporate partner for Personal Insurance, quickly heading towards over one million active policies. The program deals with the creation (and testing) of an entirely new and unique home insurance solution that allows fully tailor-made insurance covers for Barclays customers, with multiple authenticated entry points and cross-browser and cross-device support.

Responsibilities:

Reviewed requirements and clarified them with the Business Analysts, also provided valuable feedback to improve the specified requirements

Assessed and analyzed stories/use case documents and participated in Sprint planning, Review sessions to develop Test scenarios, Test cases, Test data and Test reports.

Attended stand-up calls on daily basis to report progress and blockers and align with sprint goals

Prepared Test Plan for the project

Involved heavily in Functional Testing, Cross Browser Testing, Back-End Testing, End-to-End Testing and Regression Testing.

Performed Cross Browser testing on different browsers like Chrome, Internet Explorer, Firefox and Safari to run multiple tests simultaneously.

Tested multiple mobile devices physically such as iPhone, Android Samsung and Android Tablet.

Created and executed test cases in QC (web + mobile testing) while guiding the team for the same

Assigning and coordinating the tasks for the team members

Used JIRA to manage end to end QA tasks, create defects and escalate defect status to project leads, QA teams and backend development teams.

Handled Daily and Weekly status reporting for the Project

Prepared the detailed training documents for the project for further use by the team

Tools/Technologies: Barclay websites, Quality Center(QC) JIRA

Project: Solvency II Norwich U.K. - Sep 2012 - Feb 2013

Role: Test Lead Client: Aviva UK

Solvency II is a fundamental review of the capital adequacy regime for the European insurance industry and aims to establish a revised set of European Union (EU)-wide capital requirements and risk management standards. It requires that Aviva discloses their capital and risk frameworks, the Directive also requires Aviva to demonstrate how and where these requirements are embedded in their wider activities. The financial data is pulled through Hyperion and data is calculated and tested for accuracy.

Responsibilities:

Created Requirements and Test Cases in QC

Executed the Test cases in QC

Assigned and coordinated the tasks for the team members and reviewed them

Performed weekly status reporting for the Project

Prepared the detailed training documents for the project for further use by the team

Did presentations to the wider projects regarding Solvency II as part of Knowledge sharing

Tools/Technologies: Hyperion (DCL), Quality Center(QC), Manual spreadsheet systems

Project: C & C ( Commercial and Creditor) Bangalore India - Mar 2011 - Aug 2012

Role: Test Analyst Client: Aviva UK

Commercial & Creditor are the 2 Aviva systems, which support the commercial line of products for Aviva. One of the systems is POLISY, which supports the commercial lines. The system is constantly updated for products and improvements are done on the existing process, which requires enhancement and development activities on Underwriting and Claims processing.

Responsibilities:

Worked closely with the development team to understand the requirements and tested the functionalities with negative and positive test cases in a waterfall methodology project.

Created Test Scenarios and Test Cases in QC

Executed the Test cases in QC, raising defects and retesting once fixed.

Created Quote/Policy and its subsequent transactions based on Functional requirements in order to test the functionality.

Validated Quotes, Premiums calculated in Policy and Print documents

Created Claims and its subsequent transactions in POLISY system for testing activities.

Weekly status reporting for the Project.

Shared knowledge with team members and guided new joiners in giving project knowledge.

Tools/Technologies: TSO, ISPF, CICS, Endevor, OPC, Quality Center(QC)

Project: NetApp Inc Lucknow India – Sept 2010 – Mar 2011

Role: Test Analyst Client: NetApp Bangalore

The Project is mainly concerned with the functionality testing of NetApp Operating System like Data Protection, Data Backup, Snapshot etc. The Client is NetApp and is executed from NetApp Bangalore and TCS Lucknow.

Responsibilities:

Test bed setup and Patch execution.

Automated testcase execution.

Manual testcase execution and reporting bugs.

Test case mapping creation and updation.

Weekly status reporting for the team.

Tools/Technologies: Quality Center(QC), NATE Log Viewer, Perl, BURT

Project: Traveller’s Management Project Mumbai India – May 2009 – Aug 2010

Role: Development Module Lead/ System Test Analyst Client: Genworth Financial, US

Genworth Financials sells Long-term Care products. CLOAS an application software product used here has been customized to meet Genworth’s business requirements. CLOAS administers policy/agents for issue of new insurance policies, provides facilities to service the existing policies, manages the financial applications, keeps track of agents and their commissions, processes claims etc

Responsibilities:

Performed System Analysis, Design and Code Development at application level including documentation (Low Level Design, Unit test plan).

Analyzed requirements and developed specifications for enhancements.

Developed codes as per project standards.

Attended client teleconferences/videoconferences.

Reviewed codes by other team members and did pear code testing.

Supported UAT and performed end-to-end system testing.

Ensured on time deliveries and Performed Project Management, Planning and Monitoring activities.

Ensured Quality processes (Six Sigma) being followed.

Tools/Technologies: Cobol, JCL, IBM Utilities, File-Aid, $avers, CA7, TSO/ISPF, Quality Center(QC)

Project: Distribution Support System Mumbai India – May 2007 – Apr 2009

Role: Developer/ System Tester Client: Genworth Financial, Lynchburg US

DSS is a comprehensive, mission critical, agent support system that processes most facets of agency administration. It accepts data from a wide variety of policy administration systems and automatically computes and distributes commissions through channels defined by the client. It is also responsible for critical activities such as Agent Validation. DSS, thus serves as a centralized application for all policy Admin systems that require Agent Validation and Commission processing activities to be done.

Responsibilities:

Supported Production system and solved abends in production cycle within SLA limits.

Sent daily and weekly reports for the team.

Interacted with DSS Users to better understanding of the issues.

Developed programs for incorporating new functionalities in DSS and did system testing for the same.

Performed maintenance/enhancements to code and tested codes by team members.

Analyzed USER requirements and provided customized solutions.

Assisted the client and project team on technical issues related to the project.

Followed up on the issues until they were resolved.

Ensured on time deliveries from offshore.

Tools/Technologies: Cobol, JCL, VSAM, CICS, Easytrieve, File Aid, TSO/ISPF, Quality Center

Education

Bachelor Of Technology (B.Tech) – Information Technology - U.P Technical University, Lucknow, India

Certifications

ISEB Practitioner Certificate in Test Analysis and Software Testing: ISEB Practitioner Certificate in Test Management

ISTQB-BCS Certified Tester Foundation Level

Certificate of Lean Six Sigma Proficiency (Green Belt) in TCS

LOMA 280- Principles of insurance: Life Health and Annuities

NSE’s Certification in Financial Markets: A Beginner Module from NSE of India Limited

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