Kenneth C Wagner II
Detail-oriented with solid written, oral, and interpersonal communication skills.
Ability to work in a team environment and deliver results under reasonable stress.
Strong organizational skills, able to multitask and solve problems in a timely manner.
USPack, Pacific Northwest and Southwest territories (2018-Present)
Oversee and work alongside Operations Managers, staff, and customer base to ensure customer service levels and metrics are met, budget controls are in line and manage all aspects of company policies and procedures to ensure compliance over an 80 account, twelve state territory with $17M in revenue. Optimize routes and times with Operations Managers and customers Logistics Managers, ensure adequate number of independent contractors are available in assigned territories to provide requisite delivery resources, on time delivery, and to ensure complete customer satisfaction.
Seek and develop new business ventures and implement startups, design routing options, fulfill contractor base set up to meet the customer’s expectations, and adjust accordingly to optimize freight flow and delivery requirements in both hub and spoke and final mile verticals.
Liaise and negotiate with couriers, vendors, and master contractors, and resolve any problems or complaints. Work within defined processes to determine root causes for noncompliance and recommend changes for improvement.
Monitor and Report on all key productivity indicators (KPI) analysis relating to operations as well as both regional financial statements and Operations Managers territories statements, as well as on-time performance and scanning metrics, web usage, stop closure procedures administration, and utilization of outside services.
Instituted courier and customer protective protocols that were instituted and applied companywide.
Operations / Area Manager
Fleetgistics, North Carolina, South Carolina, Virginia (2017-2018)
Communicate and develop relationships with customers, dispatchers and contractors on a consistent basis to ensure quality of service over a three-state area.
Oversee operations of up to 30 separate accounts for multiple verticals to include Advance Auto, ARUP, UPS, and PPA, with a yearly revenue of 3.2 million dollars
Utilize selection guidelines to screen, interview and contract drivers on an ongoing basis.
Coordinate routes with contractors to fulfill customer requirements on a weekly basis, to include multiple customer conversions and change overs to maximize customer profitability.
Lampe Management, Fayetteville NC (2014-2017)
Oversee operations of five self-storage facilities to include sales, leasing, maintenance, vendor relations, cut-lock and auction proceedings and customer service.
IT maintenance, computer and security system upkeep, to include laying FO and Cat 5 cables.
Fleet maintenance and structural hard and soft-scaping for sites under jurisdiction.
Self Employed Fiber Optic Installer/Student, Fayetteville NC (2011-2014)
Inspect and test lines or cables, recording and analyzing test results, to assess transmission characteristics and locate faults or malfunctions.
Install equipment such as amplifiers or repeaters to maintain the strength of communications transmissions
Super Hub General Manager
AutoZone, Dunn NC (1994-2011)
Manage staff, preparing work schedules and assigning specific duties for up to 60 member crew to include sales, stocking, distribution, and fleet teams.
Plan, develop, or implement warehouse safety and security programs and activities.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan work assignments and equipment allocations to meet transportation, operations or production goals
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Methodist College, Fayetteville NC (1989)
Bachelor’s Degree in Business Administration, concentration in marketing and finance, minor in economics.
Fayetteville Technical Community College (2013-2014)
FOA Certified Fiber optics tech
ETA – CFOI and CFOT (certified fiber optic installer and technician)