Customer Service Account payable & receivables

Robin G. Jackson

904-***-**** • *****.****@*****.***

OBJECTIVES

To obtain a challenging opportunity where my career experience can be utilized and I can further develop my acquired skills.

SUMMARY OF SKILLS

• Proficient in Microsoft Office • CPR Certification • Team Oriented

• HIV/AIDS Training certificate • Experienced Care giver • Problem Solving Skills

• Excellent Customer Service • Ability to Multi- Task • Alzheimer Certified CAREER EXPERIENCE

Robins Adult Family Care Home 2009 – Present

Administrator/Caregiver/Home Health Aid Jacksonville, FL

• Provides certified care for elderly patients with health issues including Dementia and Alzheimer’s

• Assists patients with transportation, mobility support administering medication

• Provides basic health care as well as patient assessment, monitoring and supervisor

• Performs patient care duties and safety including checking vitals, grooming, assist with feeding

• Maintains patient dignity and privacy regarding HIPPA rules and regulations

• Maintains knowledge of Medical terminology and other health regulations Blue Cross and Blue Shield of Florida 1999 –2011

Customer Service Representative Level B Jacksonville, FL

• Reviewed claims and resolving differences between BCBSF’s liability and the provider’s AR statements

• Provided excellent customer service to customer service to customers and providers

• Operated various systems including CPT- 4 coding, ICD-9 codes as well as processed UB92, HCFA 1500 forms

• Processed claims within the million dollar status having issues being processed within the system

• Complied with HIPPA laws and other regulations regarding confidential information EDUCATION & TRAINING

Life Point Career Institute Jacksonville, FL

Nursing Assistant

Training Completed 90 hours clinical training

Taylor Business Institute Chicago, IL

Medical Secretary Certification

Richards Vocational High School Chicago, IL

High School Diploma

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