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Customer Service Sales

Winnipeg, MB, R3Y, Canada
March 25, 2020

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Yi Hu

Winnipeg, MB


Summary of Qualifications

Effective, positive and innovative professional over 13 years of experiences in retail sales, after-sale customer service and heating system spare parts field

Owned over 5 years of experiences in management title

Skilled manage the storage according to each market of branches in China

Proficient handling customer complaints, including product quality issues or another

Professional technical knowledge

Flexible communication and strong time management skills

Proficient in Microsoft Office Suite including Word, Excel, PPT

Languages include English, Mandarin

Skills Summary

Storage Management and Analyze Skills

Analyzed the storage of each warehouses and adjust the storage according to the quantity of sales, and seasons

Chosen reasonably methods of shipment, which ensure the cost that is the lower and reasonable

Taken inventory at the end of each month to ensure the accurate of storage

Marketing sell skills

Formulated the price of goods annually

Innovated new methods to increase the sales volume to accomplish the selling-goals

Maintained existing dealers of Daikin brands and visit them regularly, obtain the information and demands of them and make the resolutions

Communication skills

Contacted with other relevant departments to know their demands of the spare parts, like the delivery time and methods, and make some policies to satisfy their demands

Communicated with the subordinates regularly, know the needs and deficiencies of them and conduct them to resolve them

Reported job schedule the supervisor regularly

Administration skills

Managed the dealers of Daikin brands to purchase the parts from company

Supervised the subordinates, and improve the measure of job for them

Maintain skills

Basic maintain knowledge and skills about maintaining the heating, air condition

Microsoft Skills(word,excl,ppt)

Proficient technical knowledge (read and understand the drawings)

Employment History

Deputy Manager of Spare parts department Apr 2014 – Aug 2017

Daikin Air-condition technology (China)., Ltd Shanghai, China

Group leader of Spare parts department Oct 2011 – Mar2014

Daikin Air-condition technology (China)., Ltd Shanghai, China

Sales and customer service staff Jan 2008 – Oct 2011

Daikin Air-condition technology (China)., Ltd Shanghai, China

Education and Training

Bachelor’s Degree in Refrigeration and Air Conditioning Technology Sept 2004 – Jul 2007

Shanghai Maritime Academy Shanghai, China

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