Tanya Pauls
** **** ******* **** **** Gordon's Bay 7140
adcf1g@r.postjobfree.com
Skills Summary
My aim is to utilize all the resources provided by the company to achieve the best possible outcomes are reached. I am willing to learn new skills and adapt to change. I challenge myself to go above and beyond my job description in order to better myself to growth and do what is best for the company. I am proficient in the following areas:
Communication
Customer Service
Sales
Microsoft Office (namely; Word, Excel & Outlook) Skills & Attributes
Positive attitude and desire to learn
Detail oriented analytical mindset
Results-focused self-starter
Excellent interpersonal and communication skills
Developed organizational skills and ability to multitask Education
MATRIC/GRADE 12 2013
Passed with admission of bachelors.
REGULATORY EXAM (FAIS) 2017
I have passed my regulatory examination
Experience
Burgiss - 01/05/2018 - 28/02/2019
Junior Data Analyst
Duties included:
Detailed review and analysis of private capital partnership financial statements to accurately identify underlying investments and associated fundamentals
Become familiar with a wide variety of methodologies of fund manager reporting on fundamentals and their associated periods
Perform research on investments using web-based sources
Perform research and data entry in accordance with standards of accuracy and productivity
Contribute to other data-related projects and initiatives to serve organizational needs
Meet personal and team deadlines through collaboration with team members
Reason for Leaving – My mother became ill and I had to care for her
Reference - Eaton Cyster (Team Leader) 021-***-**** Nedbank - 01/05/2016 – 31/10/2017
Teller/Enquiries Consultant
Duties included:
Dealing with and resolving client queries regarding their bank accounts and bank changes
Handling cash deposits and withdrawals
Daily cash-ups
Ensure that clients are FICA verified and FICA the clients that are not
FICA Trust Accounts and clubs (for example, Stokvels)
Handling admin matters for my own clients, as well as the admin for the Small Business banker
Assist the Branch Manager with complaints
Assist Sales Team through Lead Generation, as well as opening profiles for new clients
Assist clients with all their digital needs and educating clients
I was also up for promotion to the position of banker (Sales)
Reason for Leaving – Relocation
Reference - Marilyn Williams (branch manager) 021-***-**** Branded Image - 01/11/2015 – 30/04/2016
Sales consultant
Duties included:
Dealing with corporate and promotional items
Drawing up quotations for clients
Sending invoices to clients and managing debtors 2
In charge of tenders for the Department of Health, Human Settlements, as well as work for Water Campaign and Samwumed
Finding new clients and servicing existing clients
Dealing with clients such as the Rhodes Food Group, PWC, Cape Nature, District Mail and JF Paints
Ensure that products were of the right quality, correct logos and item sizes, and pantones before going out to the clients
Reason for Leaving – Job offer from Nedbank
Reference -Tracey Watkins (owner) 021-***-****
WNS Global Services - 16/02/2015 – 27/10/2015
UK campaign called British Gas Residential
Customer Services Agent
Duties included:
Assisting clients with billing, enquiries, meter readings, payment plans and dispatching service agents
Cross selling any products sold by the company that the client may not have
Meet all KPI’s – minimum of 500 calls a month to get incentives – my average was 700 to 800 calls a month (Giving good service, to get good ratings and quality scoring)
Working with SAP to bill and gain or update client information
Identify client vulnerability and offer assistance plans provided by the company
Reason for leaving - Long hours and no transport provided for late working days
Reference - Raihaan Ludski (team leader) 074-***-**** Nedbank - 10/10/2014 – 14/02/2015
Banker Teller.
Duties included:
Handling deposits and withdrawals
Daily cash up
Reference - Bernard Richard (Team leader) 021-***-**** 3 Country Road Retail Store - 03/03/2014 – 27/08/2014
Sales consultant with weekly in store targets.
Duties included:
Relieve cashiers
Meet weekly store targets
Reference - Craig Du Plooy (manager) 021-***-**** Lorenzo Marx Coffee Bar - 15/11/2013 – 28/02/2014
Head waitress.
Duties included:
Manage stock within restaurant.
Stand in manager on Monday's.
Reference - Rigo (manager) 071-***-****
Nedbank - 25/01/2013 – 05/11/2013
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Assistant to financial planner.
Duties included:
Data capturing
Doing weekly reports
Reference - Adil Kaldine (financial planner) 079-***-**** Awards and Acknowledgements
Customer Service Star Award
This was awarded to me for providing the best customer service within the Nedbank retail branch I was working for in the year 2017
4