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Scrum Manager

Falls Church, VA
March 25, 2020

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Business professional with *+ years of experience, highly capable of developing functional and technical specifications based on business analysis and requirements.

4+ years of experience as Scrum Master.

Articulate communicator skilled in collaborating with diverse teams, training business and end-users, and ensuring customer satisfaction.

Proven record of accomplishment of working on a variety of enterprise applications, mobile applications with deep understanding of SCRUM, Agile, iteration and waterfall methodologies.

Excellent at driving the adoption and enforcement of Scrum rules best practices, removing impediments, and helping teams stay focused on the project’s goals delivering maximum value to the customer

Experience with Business needs expertise in independent understanding, documenting, problem solving, Scope Management, Configuration Management, change management and tracking the business needs, and training the end user throughout the System Development Life Cycle (SDLC).

Helped teams to remove external and internal impediments, mediating through conflicts with other scrum teams and product owners by being motivational, enthusiastic, & flexible.

Strong quantitative and logical thinking skills combined with the ability to think creatively in order to envision relationships between data and communicate those findings to key decision makers.

Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.

Significant experience of working at client location and working closely with client for knowledge gather, understanding of technical and functional aspects

Areas of Expertise

Scrum methodology

Project Management, Resource Management

Stakeholder Management

Requirements Gathering & Gap Analysis, UML

Change Management, Requirement Traceability Matrix, Quality Assurance

Agile Application development, User Experience, Risk Management

Technical Skills

Methodologies: Waterfall, Agile, Scrum, Kanban

Utilities: MS Excel, MS PowerPoint, SharePoint 2010/2013/2016, Office365, MS Office, MS Project, Confluence

Database & Tools: Microsoft Access, SQL Server, MySQL, IBM SFG, Salesforce, Elastic Search

Defect Tracking Tools: JIRA, JIRA Agile, BMC Remedy Tool, ITSM, ServiceNow

Programming Languages: SQL, C#, .NET, JavaScript, HTML, CSS, JQuery, Web Services, XML, Web development

Operating System: Windows, Ubuntu, Android, iOS

Business Modeling Tools: UML, MS Visio, Rational Rose

BI / Visualization Tools: Qlik View, Kibana

Middleware Components : IBM Websphere, ELK, IBM MQ, IBM Tivoli, IBM Sterling File Gateway, IBM Watson, MuleSoft

Professional Experience

Royal Cyber Inc Oct 2018 - Present

Role: Agile Project Manager/Scrum Master

Cognizant Technology Solutions July 2015 - Sep 2018

Role: Scrum Master/Sr. Business Analyst

Cognizant Technology Solutions June 2012 - June 2015

Role: Business Analyst

Project Details

Tradeweb, Naperville, IL Nov 2019 - Present

Role: SCRUM Master


Closely work with the stakeholders, product owners and project Sponsors to identify areas of improvements in the IBM MQ environment set up with Tradeweb

Set up the Managed Services support model for IBM MQ environments to ensure correctly prioritized support with SLA

Streamline the environments by providing appropriate labelling and streamlining the documentation

Analyse the different types of request and categorize them using historical data

Helped the stakeholders identify ServiceNow as a ticketing tool

Responsible for maintaining the Kanban board and communicating the updates to the team on weekly basis and refine the board based on business requirements

Identify areas of improvement within the IBM Tivoli monitoring system to ensure reduced manual efforts and better performance and maintainability of the system

Arcbest, Naperville, IL Nov 2019 - Present

Role: SCRUM Master


Involved in the initial phase of discovery and identifying feasibility of implementation of chatbots using integration of IVR, Webchat and Teams channel.

Closely worked with the stakeholders and product owners to identify the capabilities and limitations of IBM Watson

Helped the product owners and stakeholders scoop stories during the user story mapping sessions which in turn helped us plan for MVP’s/ Release plan

Responsible for converting the user stories identified during the user story mapping session into product backlog items with the help of the PO.

Work closely with the team and PO to form a common DoD which can be used across all stories and also update acceptance criteria’s

Interacts with several teams like Development, UX/UI, Infrastructure etc to ensure the timely and quality deliverables by clarifying queries and identifying gaps.

Responsible to facilitating daily scrum, sprint planning, sprint demo and retrospective meetings globally and locally through the teams.

Responsible to ensure conflict resolution withy help of conversation by focusing on scrum values of openness, honesty and respect.

Responsible to forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable sources using different agile metrices.

WinSupply, Naperville, IL Nov 2019 - Present

Role: SCRUM Master


Closely work with the Client IT director, Sponsors and Product Owners to identify the actual scope of work for a revamp of an intranet site build of IBM WebSphere portal platform.

Organize and facilitate daily stand-ups, reviews, retrospectives, iteration/release planning, and other Scrum of Scrum-related meetings

Identify the feasibility of the revamp of WCM portlets to Angular Application within the client budget and the timelines shared.

Closely involved in releasing planning of the revamp into various MVP’s in order to deliver the right solution over time

Conducting scrum ceremonies: Sprint planning and kick-off meeting, product backlog grooming, sprint demo, sprint retrospective, daily stand up meeting/cadence.

Create user stories and maintain the JIRA board on behalf of the client to track the progress and identify roadblocks.

Coach and educate the team of SCRUM and ensure that the SCRUM ceremonies are carried out in an orderly fashion.

Closely work with the product owner to re-prioritize the story and help in the product backlog grooming.

Responsible for release management, budget and time management as well as quality delivery to ensure the business is not hampered

Mattress Firm, Houston, TX Aug 2019 – Oct 2019

Role: SCRUM Master


Actively involved in requirements discovery of various ways of managing the customer data de-duplication process with various team of Salesforce, Cloudingo, Elastic Search and MuleSoft

Involved in product backlog and Sprint backlog grooming for MVP Phase 1 with the product owner for all the stories related to MuleSoft.

Closely working with Client teams to manage budget for the project by showcasing the Cost burn down charts, forecasting the budget for the ongoing projects and so on.

Led an integrated weekly scrum of scrums meetings with other scrum masters across various initiatives to provide a platform to discuss dependencies, issues and risks from a delivery perspective.

Served as a liaison between the Project team, Business and Higher management.

Mapped client requirements to technical specifications by coordinating with technical leads and architects in the organization

Responsible for ensuring the timely and high-quality deliverable within the planned sprint

Responsible for budgeting, Project Management, Resource Management, preparing SOW's and maintaining the client relationship on behalf of Royal cyber and providing necessary updates to the clients

Responsible for motivating the team to be self-organized and ensure that scrum ceremonies are conducted as planned.

Help the team to bridge the requirements gap with the product owner and remove the impediments.

Identifying opportunities for growth of the account

As a SCRUM Master, driving and facilitating agile ceremonies, from sprint planning, user story grooming to sprint retrospection and identifying risks associated as and when the sprint progresses

RR Donelley, Naperville, IL June 2019 - Aug 2019

Role: SCRUM Master


Scheduled and facilitated the scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)

Identify opportunities for Robotic Process automation for various industries like Manufacturing, production etc.

Educate and coach the client team on Agile principles and SCRUM methodology in order to adopt SCRUM implementation for RPA processes in Sprints.

Actively involved in the Assessment of candidates for Automation using customized assessment templates and calculating the ROI based on the candidates chosen for automation.

Identifying opportunities to integrate chat bots within RPA as well as other industries that reduces manual intervention and redeploy resources to higher value functions

Identifying opportunities for process improvement within the RPA projects to improve the client’s revenue 90% and reduce manual intervention

Capital One, Naperville, IL Oct 2018 - June 2019

Role: Agile Project Manager/SCRUM Master


Handled 3 projects (Development, Migration and Upgradation) at one single time for the Capital One account

Lead 2M dollar project with 20-member team in the Banking Domain that develops various cloud solutions using various technologies like ELK/EFK, Sterling File Gateway, AWS.

Formulated the 6-month migration plan for the team to migrate SFG from On Prem to Cloud platform, including plans to migrate, deactivate, decommission and cut-over routes and partners

Developed Migration Schedules, Roadmaps, Requirements, Statements of Work, Project Deliverables, Project Schedule, Risk Mitigation, Change Requests, Task Plans, Cost Estimates and Budgets.

Help the business team to increase the revenue on the project by 50%.

Facilitated daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings.

Coached project scrum team to ensure practice of Agile principles and increased level of Self-Organization

Prepared, maintained and managed Task Plans, Issues Logs, Change Logs, Status Reports, and PMO Reports

Closely worked with the stakeholders as well as the product owners to identify requirements with highest ROI and of highest business value.

Involved in product backlog grooming sessions as well as responsible for ensuring that all the sprint ceremonies were carried out effectively

A servant leader for the team to ensure high quality and timely delivery with least deviations

Grasped knowledge on software’s used for transactions and monitoring like Sterling file Gateway, Kibana etc.

Collaborated with the development team to come up with an efficient design model to build CI/CD pipeline in order to analyze data which provides business insights.

SANOFI, New Jersey, NJ Apr 2014 - Sep 2018

Role: Scrum Master/ Sr. Business Analyst


Acted a scrum master in a Scaled Agile Framework (SAFe) environment.

Attend Program Increment (PI) Planning, Pre-PI planning and coordinated with the Release Train Engineer (RTE) to manage risk, dependencies and issues log.

Facilitated all scrum events - daily scrum, sprint planning, retrospective, review and backlog grooming

Facilitated team breakout sessions by identifying risks, assumptions and dependencies and updating the issues on the JIRA board.

Tracked and communicated team velocity and sprint/release progress to management and affected teams.

Worked in a SAFe environment where I served as a Scrum Master for two development teams and utilized scrum of scrum to escalate and resolve impediments.

Used Jira to initiate, plan and control sprints by handling tasks, measuring the completion using burn down and velocity charts.

Facilitated daily stand up meetings to review the sprint progress through burn down charts.

Resolved impediments successfully in every sprint throughout the project life cycle.

As a Senior Business Analyst:

Lead 30 members team in the Life Sciences (Pharma) domain that develops various mobile applications using various technologies and providing effective business solutions to the team members.

Worked on variety of projects during the tenure which includes projects like Site Revamp, development, enhancement and Managed Services

Acted as a SME for the application team and the Infrastructure team.

Conduct domain and product training sessions for the team.

Act as a product specialist for answering any queries raised by product team.

Work with Product Owners to understand and develop the business case and elicit, define and analyze business model, requirements, use cases, strategy and UX.

Worked on creating business, functional, use cases, technical requirements artefacts. Involved in understanding business problems and transformed these into EPICs/Feature and User Stories.

Create the deliverables according to the Software Development Lifecycle such as Discovery and Design documents.

Created Application Disaster recovery plan, Standard Operating Procedures and Work

Instructions as a part of the Disaster Recovery Plan.

Used Microsoft SharePoint as the version tracking tool for managing the requirements Documentation.

Plan and facilitate workshops/interviews to identify, analyse, and document business requirements and translate them into business plans/solutions

Coordination with the stake holder for getting sign offs on the user stories, wire frames and Mock ups.

Brainstorming the requirement with the internal stake holders-Organizing and leading the knowledge sharing session with the development, testing teams to spread the requirement.

Help the team to identify configuration gaps and build the gaps that meet the business objective at the same time making the application user friendly and easy to use.

Participate in Agile ceremonies, driving the discussion during sprint planning and user story grooming

Coordinate project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions

Prepare and maintain Requirements traceability matrix

Used JIRA tool for project management and tracking bugs in the system.

Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing (UAT).

Trained end users to use the system through training sessions, demos and development of appropriate training documents

Chair and maintain ownership of Implementation Status Calls and Client Data Work Team Sessions

Change Manager for all the enhancements/Change requests and monitoring/coordinating the end to end delivery of change requests within defined timelines

Followed ITIL good practices throughout the project.

Single point of contact for clients for support related activities and handling GxP applications related sensitive and secured data

Nestle Waters Site Migration Jan 2012 - Mar 2013

Role: Business Analyst


Works as a liaison between end-users, product management, and development to gather and document user requirements, translating them into user stories in order to develop mobile applications.

Plan and conducts interviews with business owners and stakeholders

Conduct gap analyses to identify solutions that are cost effective and which meet business requirements

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional and Business Requirements Document, Use Cases, GUI (Mock-up Screen and Interface designs/Prototypes), etc.

Co-authored business requirements document with the business users.

Assisted with user testing of system developed, maintained quality procedures, and ensured that appropriate documentation was in place.

Developed and executed test cases for systems testing and User Acceptance Testing

Provides reasonable estimates for work products

Collaborate with development team to ensure design meets customer requirements

Participate in Agile ceremonies, driving the discussion during sprint planning and user story grooming

Coordinates with technical writing team to ensure application documentation reflects current system functionality

Collaborate with developers and subject matter experts to establish the business vision and analyze trade-offs between user experience, business and architectural constraints.

Supports project team during design, development, and QA testing by clarifying requirements questions

Being able to effectively communicate with external clients and internal teams to deliver GUI, interface and screen designs

Certifications and Training

Completed Life Sciences Domain knowledge certification

Completed SharePoint 70-331 Certification

Certified SCRUM Master (CSM) from SCRUM Alliance

Completed Agile Certified Practitioner (PMI – ACP) training from Simplilearn

Awards and Appreciations

Awarded as ‘Supernova of Sanofi’ for exemplary performance and valuable contribution to the Sanofi SPIRIT Program

Awarded as ‘Idea Champion’ for providing innovative ideas that reduced manual effort and increased the quality of work which attracted more projects for SANOFI account.

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