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Manager Customer Service

Toronto, ON, Canada
March 25, 2020

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Cameron Fraser Reid

Address: *** *********** ****. *********, *******

Email: Cell: 647-***-**** 1 of 2

Highlight of Qualifications

Senior Operations Manager with 8 years of leadership experience in Supply Chain & Logistics

• 8 years of Operations Management experience working at various Distribution and Fulfilment Centres for North America’s largest retailers, focus in Ecommerce Fulfilment & 3PL Distribution Operations

• Knowledgeable in the Occupational Health & Safety Act, served as the Management Co-chair for the Joint Health & Safety Committee in multiple facilities (certified June 2017)

• Self-motivated and driven with an entrepreneurial background, a focus on continuous learning and a firm drive for success towards all goals and business objectives

• Passion for mentoring others, team building, and leadership with a proven track record in a fast paced, customer focused business environment

• Obtained a Bachelor of Commerce in Business Administration from Ryerson University in April 2012 Key Competencies

Leadership & Team Building Experience

• Experience in change management and leading high-performance cultures through mentorship, succession planning, training and development, with a relentless focus on customer service and continuous improvement in all aspects of Supply Chain optimization

• Proven leader with a strong work ethic having led a multitude of teams professionally in a variety of logistical environments including 3rd Party Logistics, at various Retail Distribution Centres (Regional, Import, Produce), and at multiple Ecommerce Fulfillment Centres Driven with a Sense of Urgency

• Self-motivated to continuously improve customer service, quality of work, an ability to prioritize tasks to meet deadlines, and a proven record at delivering results when under pressure

• Responsible for operating budgets with relentless focus on Key Performance Indicators including productivity, accuracy, inventory management, safety and continuous improvement

• Results driven, committed to high performance, honoring my commitments, and demonstrating integrity in every situation

Problem Solver with Attention to Detail

• Strong analytical skills, capable of making quick decisions in a fast-paced business environment

• Excellent time management skills, able to work on multiple projects simultaneously

• Consistent, well-maintained, and accurate records with attention to detail Communication & Interpersonal Skills

• Ability to confidently and effectively communicate with various audiences in a variety of different settings including delivering monthly Townhalls to associates, leading weekly Operations meetings, and providing tours for external customers

• Always striving to demonstrate company values in a positive and professional manner through respect, empathy, and fairness for others while building engaged teams that can deliver results Work Experience

SCI Logistics Ltd, Mississauga, Ontario August 2018 – March 2020 Senior Operations Manager – Supply Chain

• Put together a new Facilities & Maintenance team directly responsible for 2 Fulfilment Centres totalling over 650,000 sq. feet, implementing new Management Software while creating Preventative Maintenance schedules for over 2km of conveyor system and 270 Material Handling Equipment (MHE) 2 of 2

• Develop new policies and training as required, ensure all associates are trained on all Procedures and Safe Work Practices with direct oversight of Inventory Control, Loss Prevention, Security, Dispatch, and Facilities/Maintenance teams while overseeing all 3rd party vendors

• Act as a change agent by analyzing and making improvement recommendations to support the optimization of the Supply Chain network while collaborating with Procurement, Engineering, Continuous Improvement and Finance teams

Staples Business Advantage, Mississauga, Ontario December 2016 – August 2018 Operations (acting Fulfilment Centre) Manager – Supply Chain

• Oversee all aspects of Fulfilment Centre Operations to ensure customer orders are processed efficiently and accurately for next day delivery

• Analyze sales projections, develop Operational forecasts while determining productivity standards used by supervisors for weekly manpower planning to ensure operating budget is met

• Liaise with senior management, sales leaders, call centers, customer service, merchandising, transportation, other Fulfilment Centers and 3PL’s, to ensure the best customer experience possible Walmart Logistics Canada ULC, Mississauga, Ontario October 2014 – December 2016 Operations Manager II – Supply Chain

• Responsible for leading a group of Supervisors in the fulfillment of daily Distribution Centre (DC) operations to ensure they were carried out in a productive, safe, and cost-efficient manner

• Developed operational procedures in the following areas: receiving, order-filling, shipping departments, and regional shunt drivers

• Oversaw all daily work activities to ensure customer, quality, productivity and delivery commitments were met

Walmart Logistics Canada ULC (formerly SCM), Mississauga, Ontario May 2012 – October 2014 Operations Supervisor / Team Leader

• Responsible for supervising DC operations (up to 250 direct reports), including the scheduling, hiring, and training, of associates

• Controlled day-to-day DC functions, forecast daily workflows, and plan to ensure customer requirements are met while ensuring the health and safety of employees Domar Transmission, Rexdale, ON April 2006 – April 2008 Logistics Manager

• Maintained shop inventories, shipped and received parts, and organized regional pick-ups and deliveries

• Responsible for paying suppliers and collecting payments from customers Education

Ryerson University, Toronto, Ontario September 2008 – May 2012 Bachelor of Commerce: Business Management

• Studied a variety of business fields including Management, Information Technology, Accounting, Finance, Statistics, Law, and Human Resources, while majoring in Entrepreneurship and Strategy

• Graduated with a 3.49 GPA, making the Dean's Honour list in 2008/09 and 2011/12 Durham College, Oshawa, Ontario August 2001 – June 2002 Mechanical Techniques Certificate Program

• Recipient of the Monarch Youth Scholarship, awarded by the Durham Board of Education, for overall academic performance and participation in extracurricular activities

• Graduated in June 2002 with Honours

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