Determined and responsible Manager with ** years of success boosting

efficiency and streamlining procedures for Projects and Operations teams, with focus on overseeing financial, personnel and operational facets.

• Project Management and Governance Certified Professional

• IT Results Governance & publishing

• SLA Management

• Project services KPI Governance

• Tool Implementation & Management

Work History

2017-Jun –

2020-Jan

PMO Manager (Account-National Australia Bank @Oracle) Oracle

• Manage end-to-end requirements gathering

process for new project initiation for client projects.

• Develop and maintain detailed project plans and

work stream status.

• Project service delivery to clients as per set timeline business requirements.

• Set up Governance regime & reporting standards

for client account management.

• Worked as main SPOC for any client issues for the organization.

• Manage complete projects lifecycle for multiple

projects.

• RAID tracking and mitigation. Drove stage gate

reviews with project communication.

• Manage transformation projects for banking clients ensuring requirement gathering with planning and

estimation.

• Maintain effective communication of status reports to stakeholders.

• Liaise with internal and external stakeholders to ensure project & program control and schedule

management.

Manojit Banerjee

Program Project Management, IT Governance, Service Delivery Personal Info

Phone

+91-934*******

E-mail

adcf02@r.postjobfree.com

Skills

PMO

Excellent

Project Management

Excellent

Technical Writing (RFP)

Excellent

CRM

Excellent

Projects Governance

Excellent

Billing Management

Excellent

Cost Estimation

Excellent

COBIT

Excellent

PRINCE2

Excellent

Supplier Governance

Excellent

• Develop project status & management reports.

2016-Dec -

2017-May

Project Manager- (Account- Client Shared Services) Happiest Minds Technologies

• Plan, direct, and co-ordinate the team activities to manage and implement project and/or interrelated

projects from proposal initiation to final operational stage and project closure.

• Determine, monitor, and review all project

economics to include costs, operational budgets,

staffing requirements, resources, and risk.

• Gather client requirements and translating

requirements into operational plans.

• Identify and assemble the appropriate blend of

resources to meet project needs and requirements;

manage sub-contractors.

• Plan, schedule, monitor and report on activities related to the project.

• Develop project control and reporting procedure

and manage changes in operational plan.

• Undertake status review meetings among project

team members.

• Control project requirements, scope, and change

management issues.

2015-Jul -

2016-Nov

PMO Consultant- eHealth Program

Ministry of Health, Saudi Arabia

• Ensured all business requirements are cascaded to delivery teams for seamless services set up.

• Collected requirements from the client and

communicated them to the Delivery teams.

• Develop Governance standards and policy

documents with charters for ensuring a unified

Governance structure.

• Identify technology trends across all technology verticals including datacenter, networking,

hardware platforms, operating systems, software

systems, virtualized/hosting platforms, security

solutions, systems management and application

support infrastructures that may support or impede the success of the business.

• Participate as a member of the division's technical team in establishing governance and control that

are stringent and yet pragmatic in its

implementation centrally as well as at health-units level while ensuring that objectives are achieved, risks are managed appropriately and the

organization's resources are used responsibly.

• Assist the team in institutionalizing the architecture and governance related work to ensure high quality delivery and continuity of service.

• Developed a trusted relationship with team

members, management and client teams.

• Accepted complete ownership for accomplishing

client requests.

2012-Jul -

2015-Jul

PMO Governance Lead-Solution Engineering Projects

Royal Bank of Scotland

• Co-ordinate with engineering teams to cascade

business requirements for services and product

development.

• Developed process for new technology adoption

and benefit realization with Governance as per

COBIT best practice.

• Performed advisory role related to infrastructure policy & standards, system dependencies for

infrastructure solution designs.

• Data Governance for Solution Design and

Estimation, providing management support for

decision making and roadmap development as per

SDLC.

• Act as liaison between customers and the delivery Management teams and project Services teams.

• Maintained regular communication with customer

teams during and after services setup and delivery. 2011-Aug -

2012-Jul

Project Consultant

Monsanto, Bangalore, India

• Account management for enterprise applications.

• Generate reports of Access management requests

for process reporting.

• Scrutinize user access permissions.

• Review requests and provide needful approvals for analysts to perform tasks on the tickets.

2009-Nov -

2011-Mar

Project Analyst

Accenture, Bangalore

• Manage Incident Management Process for the

clients based in Europe

• Maintain SLA for Critical incidents

• Liaise with Global Support and Engineering teams for critical incidents closure

• Implement ITIL Incident Management best practices 2007-Jul -

2009-Oct

Technical Support Engineer

Wipro, New Delhi

• Part of networking support team working on support project tasks.

• Ensure timely closure of issue tickets, with high FTR rate.

• Mentor new team members for process and

technical knowledge upliftment.

Education

2014-04

2015-04

2004-04 -

2007-04

Executive Management Program (PG)

Indian Institute of Management

Bachelor of Science (Graduation)

Calcutta University

Certifications

2014-05 COBIT

2008-06 ITIL

2013-07 PRINCE2

2017-12 MSP

.

Contact this candidate