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Customer Care Service

Location:
Sharjah, Sharjah Emirate, United Arab Emirates
Posted:
March 23, 2020

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Resume:

Mob: 056*******

Email: adcezy@r.postjobfree.com

TINS MATHEW

Personal Details

DOB: 25-April-1986

Nationality: Indian

Location: Sharjah

Mobile No.

+971-*********

E-Mail

adcezy@r.postjobfree.com

Address

AL Zahara Building

AL Zahara Street

Sharjah,UAEs

Passport Details

Passport No.: T3107470

Place Of Issue : Cochin

Date Of Issue : 22/01/2019

Date Of Expiry:21/012029

Abridge

To attain a respectable position in a fast growing and reputed organization and to become an invaluable asset to the same and to become a standing example for all, in areas of learning, growth and everything else possible.

Personal skill

Hard working, relatable with a proven ability to deliver high quality work.

Progressively responsible duties resulting from exceptional performance and a strong commitment.

Proven ability to gather, extract and use data effectively.

Excellent interpersonal skills.

Self-confident and poised in interaction with individuals at all level readily developing report with seniors and colleagues

Work experience

CUSTOMER SERVICE SUPERVISOR FOR AIR INDIA AND AIR ARABIA AIR INDIA sats, at Trivandrum International airport FIVE AND HALF YEAR

Overseeing and assessing customer service staff activities and providing them with regular performance related feedback strategizing and monitoring daily activities of customer service. Assisting costumer service staff with duties where required. Allocate the staff for simultaneous flights per shift, with multiple departments including ramp service and gate planning operations.

Setting goals for performance and deadlines in ways that comply with company's plans and vision.

Organizing workflow and ensuring that employees understand their duties or delegated.

PASSENGER SERVICE EXECUTIVE FOR BRITISH AIRWAYS

CELEBI British airways at Delhi IGI International airport One year

Assisting passengers with luggage check-ins at the ticket counter.

Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies. Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.

Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights

CUSTOMER SERVICE ASSISTANT FOR AIR INDIA

AIR INDIA sats at Bangalore International airport

One year

Ground Staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations and selling tickets.

Mob: 056*******

Email: adcezy@r.postjobfree.com

TINS MATHEW

Strengths/Skills

Adopt easily in any type of

environment

Confidence in facing

challenges.

Ability to visualize, plan

and evaluate things

comprehensively.

Willingness to learn new

tasks and skills.

Leadership qualities.

Hard worker & team

player.

CUSTOMER CARE EXECUTIVE

AIRTEL CALL CENTER, Cochin

One yaer

Worked as customer care executive in Airtel call center, Cochin

Answer incoming calls and respond to customer's emails.

Management and resolve customer complaints.

Sell products and place customer orders in the computer system.

Identify and escalate issues to supervisors.

Provide product and service information to customers. Internship & Training

Air Arabia passengers service online training

Successes fully completed online training for Air Arabia passenger handling, check-in, passengers with reduced mobility and baggage handling.

DGR training

Completed IATA Dangerous Goods Regulation in cat 9

Safety Management

Completed Safety management System (SMS Training) Training for aviation

Jet Airways

Internship Training in jet airway, India. During this period completed cabin crew training and get the idea about how we can manage inflight safety & security and on board services.

Chhatrapati Shivaji International Airport at Mumbai. Internship Training in Chhatrapati Shivaji international airport at Mumbai as a passenger service executive for four months.

.

Academic Qualification

Graduation BBA From Annamalai University

Diploma in Hospitality Sector and Orientation Program from Giorgio’s Finishing School, Bangalore.

Diploma in professional cabin crew & Customer Care in Avalon Aviation Academy, Aptech, Kochi

HSC from the Board of Higher Secondary Education, Bhopal, Madhya Pradesh.

SSLC from the Board of Secondary Education, Trivandrum

.

Mob: 056*******

Email: adcezy@r.postjobfree.com

TINS MATHEW

Technical skills

Environment

Windows XP, Windows 7, Windows 8, Windows 10, LINUX Software

Microsoft Office

Achievements and Accolades – Curricular/Co-Curricular Social

Member in Junior Red Cross (JRC)

Athletic

Attended in school Athletic championship 2000,2003, 2004 & 2005. Linguistic Abilities

English, Hindi, Malayalam and Tamil.

Hobbies

Playing football & cricket, Listening Music, Travelling. References

I hereby declare that all details furnished above are true to the best of my knowledge and belief. Place : Sharjah TINS MATHEW

Date : (Signature)



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