AL Zahara Building
AL Zahara Street
Passport No.: T3107470
Place Of Issue : Cochin
Date Of Issue : 22/01/2019
Date Of Expiry:21/012029
To attain a respectable position in a fast growing and reputed organization and to become an invaluable asset to the same and to become a standing example for all, in areas of learning, growth and everything else possible.
Hard working, relatable with a proven ability to deliver high quality work.
Progressively responsible duties resulting from exceptional performance and a strong commitment.
Proven ability to gather, extract and use data effectively.
Excellent interpersonal skills.
Self-confident and poised in interaction with individuals at all level readily developing report with seniors and colleagues
CUSTOMER SERVICE SUPERVISOR FOR AIR INDIA AND AIR ARABIA AIR INDIA sats, at Trivandrum International airport FIVE AND HALF YEAR
Overseeing and assessing customer service staff activities and providing them with regular performance related feedback strategizing and monitoring daily activities of customer service. Assisting costumer service staff with duties where required. Allocate the staff for simultaneous flights per shift, with multiple departments including ramp service and gate planning operations.
Setting goals for performance and deadlines in ways that comply with company's plans and vision.
Organizing workflow and ensuring that employees understand their duties or delegated.
PASSENGER SERVICE EXECUTIVE FOR BRITISH AIRWAYS
CELEBI British airways at Delhi IGI International airport One year
Assisting passengers with luggage check-ins at the ticket counter.
Manning the check-in counters that serve departing passengers. Here, the duties include checking the passengers in for their flights, redirecting or rebooking customers whose flights have either been delayed or canceled, and giving updates to passengers who are waiting in the lobbies. Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights.
Manning the arrival and departure gates. This involves attending to customers before they board, after they land, or when they are switching between flights
CUSTOMER SERVICE ASSISTANT FOR AIR INDIA
AIR INDIA sats at Bangalore International airport
Ground Staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations and selling tickets.
Adopt easily in any type of
Confidence in facing
Ability to visualize, plan
and evaluate things
Willingness to learn new
tasks and skills.
Hard worker & team
CUSTOMER CARE EXECUTIVE
AIRTEL CALL CENTER, Cochin
Worked as customer care executive in Airtel call center, Cochin
Answer incoming calls and respond to customer's emails.
Management and resolve customer complaints.
Sell products and place customer orders in the computer system.
Identify and escalate issues to supervisors.
Provide product and service information to customers. Internship & Training
Air Arabia passengers service online training
Successes fully completed online training for Air Arabia passenger handling, check-in, passengers with reduced mobility and baggage handling.
Completed IATA Dangerous Goods Regulation in cat 9
Completed Safety management System (SMS Training) Training for aviation
Internship Training in jet airway, India. During this period completed cabin crew training and get the idea about how we can manage inflight safety & security and on board services.
Chhatrapati Shivaji International Airport at Mumbai. Internship Training in Chhatrapati Shivaji international airport at Mumbai as a passenger service executive for four months.
Graduation BBA From Annamalai University
Diploma in Hospitality Sector and Orientation Program from Giorgio’s Finishing School, Bangalore.
Diploma in professional cabin crew & Customer Care in Avalon Aviation Academy, Aptech, Kochi
HSC from the Board of Higher Secondary Education, Bhopal, Madhya Pradesh.
SSLC from the Board of Secondary Education, Trivandrum
Windows XP, Windows 7, Windows 8, Windows 10, LINUX Software
Achievements and Accolades – Curricular/Co-Curricular Social
Member in Junior Red Cross (JRC)
Attended in school Athletic championship 2000,2003, 2004 & 2005. Linguistic Abilities
English, Hindi, Malayalam and Tamil.
Playing football & cricket, Listening Music, Travelling. References
I hereby declare that all details furnished above are true to the best of my knowledge and belief. Place : Sharjah TINS MATHEW
Date : (Signature)