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Customer Care Food

San Juan, Philippines
March 23, 2020

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Purok 2, Brgy. Nagrumbuan Cauayan City, Isabela

Mobile No. +63-917-***-****

Email PROFILE: add:

• Personable and articulate with excellent interpersonal and oral/written communication skills.

• Able to work effectively with people from diverse cultural background and capable of influencing others to perform tasks efficiently.

WORK June 01, EXPERIENCE: 2010- October 15, 2010 SECRETARY A4 Trade Center

Brgy. San Fermin, Cauayan City, Isabela

• Record Keeper

• Product Selling

• Answering calls and appointments

• Handling Monthly Stocks Inventory

December 29, 2010-June, 2011 RESTAURANT CASHIER

The Hotel Andrea

Don Jose Canciller Avenue, District 1, Cauayan City, Isabela

• Managing all the cash transactions in their workplace

• Maintaining daily account of the daily transactions

• Balancing the daily account at the end of each day

• Checking the daily cash balance

• Interacting with the customers that come to the counter

• Checking for the price of products and any discounts or offers

• Organizing all the work they do and maintaining the accounting records

• Reporting discrepancies they find within the accounts to superiors

July 2011-Present FOOD • AND Making BEVERAGE/ daily, weekly BANQUET and monthly SUPERVISOR transaction reports The Hotel Andrea

Don Jose Canciller Avenue, District 1, Cauayan City, Isabela

• Supervise efficient upkeep of tools through proper usage of equipment and devices.

• Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.

• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.

• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.

• Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.

• Monitor all phone calls to room service department to ensure timely resolution for same.

247 4415

• Monitor bar set-up maintenance programs, check

buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.

• Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.

• Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.

• Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.

• Inspect food and beverage product preparation programs and maintain goodwill of company.

• Entertain and receive banquet reservations.

• Check room set-up to see that Banquet Event orders directions are completely followed. Ensure that all public areas are neat and clean.

• Coordinate with Banquet Staff set-ups, changes and time of schedules for all functions and check server banquet event orders to ensure that all information is accurate.

• Inspect banquet areas at the end of function to ensure all equipment is returned to its proper area and all areas are clean.

• Perform any other job related duties as assigned. ON –THE –JOB TRAINING

November 2,2008-February 10, 2009 Piazza Zicarelli Hotel and Restaurant Brgy. Upi, Gamu, Isabela

November 16, 2009- March 15, 2010 Hotel Roma

Bonifacio Street, Tuguegarao City, Cagayan


2005-2009 Bachelor of Hotel and Restaurant Management Isabela State University-San Mariano Campus

Sta. Filomena, San Mariano, Isabela

1998-2002 Science Enriched Curriculum

Isabela State University-Cauayan Campus

Cauayan City, Isabela

1992-1998 Nagrumbuan Elementary School

Cauayan City, Isabela


October 3-4, 2008 Hotel Tour Seminar and Bartending Competition The Hotel Amancio

Santiago City, Isabela


2008-2009 Student Body Organization


2007-2008 Vice-President

2008-2009 Bitun Socio-Cultural Group


2007-2008 Secretary

2006-2007 Student Supreme Council

Department Representative


• Can work under pressure; multi-tasking; organize and prioritize work when meeting deadlines; efficient; quick-learner; self-motivated and has a very positive attitude.

• Exhibits mastery of the competencies required in the field of Hotel and Restaurant Management along bed making, Food services including food handling, table setting, napkin folding, skirting and flower arrangement/centerpiece making. OTHER INFORMATION

Status: Single Height: 5’1”

Citizenship: Filipino Weight: 50kgs.

Birthday: December 27, 2985 Religion: Roman Catholic REFERENCES:

Prof. Julieta P. Umayam Coordinator,Socio-Cultural Isabela State University

San Marinao, Isabela


Mark Paul Diego Supervisor

SM City Department Store

Cauayan City, Isabela


Judith Anne Tan Officer-in-Charge

The Hotel Andrea

Cauayan City, Isabela


I hereby certify that the above information is true and correct to the best of my knowledge and belief. SARAH KAY F. VIGILIA


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