Thomas Magane

Tygerburg Flats, Parow, ****

+276*-***-****

adcezj@r.postjobfree.com

South African

** *******

Male

Waiter

Queen Elizabeth Cunard/Carnival UK

Carnival House, 100 Harbour Parade,

Southampton SO15 1ST, UK

Cruise Ship/ Hospitality & Tourism

February 2016 - Present

Junior Waiter

Responsible for all food and beverage related service proce- dures, service of breakfast (Incl. Room Service), lunch & din- ner, as follows:

• Responsible for preparing room service trays as per the guests order, including beverages (hot & cold) &/or fruit baskets & etc.

• Responsible for picking up the food in a timely manner, with much attention to particular order &/or important dietary dishes.

• Responsible for serving dining guests, as per, time of day sequence of service procedures (i.e Morning, Noon or Evening), i.e service of appetizer, entree & dessert, while PAGE 1 - RESUME OF Thomas Magane

Resume of Thomas Magane

Personal Information

FIRST NAME / SURNAME

ADDRESS

TEL

EMAIL

NATIONALITY

DATE OF BIRTH

GENDER

DESIRED POSITION

Work Experience

EMPLOYER

EMPLOYER ADDRESS

TYPE OF BUSINESS

DATES

EMPLOYER

RESPONSIBILITIES

Tygerburg Flats, Parow, Cape Town

063-***-****

October 2019

ensuring the guests vicinity is clean and sound & guests are satisfied with meal.

• Responsible for clearance of cups, silver & chinaware, sani- tizing the guests tables and dining area’s in the alternative dining restaurant as per operational requirements.

• Responsible for serving after-noon tea time which consists of serving tea &/or coffee sandwiches, cakes and scones.

• Responsible for insuring clearance & cleanliness of guests room service trays, trolleys & pantries as part of the room service side task.

• Responsible for meeting, greeting & welcoming guests dur- ing embarkation days and disembarkation days as well cock- tail balls.

Souq Waqif Hotels by Avani

Souq Waqif, Souq Asiri,

Doha, 23095, Qatar

Hospitality & Tourism

August 2014 - Present

Food and Beverage Waiter

The following responsibilities were as follows:

• Responsible for providing excellent and consistent level of service

• Responsible for preparing the mise-en-place, prior to the operation; clean and polished glasses, cutleries and plates, folding napkins, table set up, table alignment and refilling fridges with beverages

• Responsible for providing a warm welcome for guests

• Responsible for daily cashiering and end of shift reports and logs

• Responsible for taking food and beverage orders from guests as well as fully understanding and be able to explain the menu to the guest; whilst up to date with product knowl- edge, restaurant promotions and hotel facilities

• Dealing with guest queries and complaints, ensuring that guests leave with a smile and are well served through to the end of their visit

PAGE 2 - RESUME OF Thomas Magane

EMPLOYER

EMPLOYER ADDRESS

TYPE OF BUSINESS

DATES

EMPLOYER

RESPONSIBILITIES

January 2016

• Room service and in room dining service; food delivery to the guests room, setting up a table at the convenience of the guest in his/her room, a brief explanation of the food order, uncovering the food, unfolding the napkin in front of the guest and presenting the check

• Looking after guests with special needs and or dietary re- quirements; i.e. allergies, special diet & etc.

• Handling issues in the POS system as well as issuing out checks to guests; responsible for dealing with checks and sales issues in the system with other departments e.g. recti- fying incorrect posting & etc.

• Responsible for and ensuring that the complete closing pro- cedures are followed i.e. resetting up the tables at the end of the shift, cleaning and polishing the cutleries, cashing up

(which includes: money cashiering, daily revenue and oper- ational reports, challenges and or special highlights of the service)

Year of 2013

Certificate of Engineering Studies

Industrial Electronics, Electrical Trade Theory,

Engineering Science, Mathematics

Nkangala FET College

Year of 2011

National Senior Certificate

English, Hospitality, Computer Applications Technology, Life Orientation, Afrikaans (Second Language),

Physical Sciences

PAGE 3 - RESUME OF Thomas Magane

Education and Training

DATES

QUALIFICATION AWARDED

PRINCIPAL STUDIES

INSTITUTION

DATES

QUALIFICATION AWARDED

PRINCIPAL STUDIES

Queen Elizabeth Cunard/Carnival UK

Year of 2016

Food Safety Level 1-4

• Prevent contaminating food with pathogens, spreading from humans, pets and pests.

• Time and Temperature control including storing proce- dures of dry and chilled items, preparation of high risk food & time periods for certain food staying on the buf- fet line.

• Importance of the three bucket system: Wash, Rinse & Sanitize. This training includes the importance of clean- liness in the work area as well as the importance of washing hands frequently as well personal grooming standards.

Crowd Management

• Incorporating safety procedures on how to deal with patrons in the unfortunate event an emergency.

• Dealing with guests who have medical conditions or who need special attention in the unfortunate event of an emergency which also includes dealing with elderly guests and guests who might have being unintentionally separated during the occurrence of an emergency.

Proficiency in Security Awareness

• Well orientated in working areas which includes being vigilant, mindful and aware of potential hazards in the vicinity of the work area. Spotting, acting & reacting to hazardous situations appropriately.

Induction

• Incorporating the safe operation of watertight & splash tight doors. This training covers how to deal and handle water tight doors and splash tight doors in the unfortu- nate occurrence of an emergency.

PAGE 4 - RESUME OF Thomas Magane

Practical Training &

Work Experience

INSTITUTION

DATES

RESPONSIBILITIES

DATES

EMPLOYER

RESPONSIBILITIES

Hoerskool Erasmus

Year of 2011

Table d’hôte Menu Service

• Washing and Polishing the cutleries & glasses

• Recommending beverages to the guest

• Welcoming the guests to the restaurant and seating the guest

• Introducing and elaborating the menu to the guest

• giving an in-depth description of the menu

• Practical food knowledge application; cheese types, meat cuts & etc.

• Communicating effectively with the Maitre'd (Head Waiter), regarding guests special requirements and al- lergies

• Practicing giving the guest intuitive (& not intrusive) service

• Bartender (Soft Drinks and Hot Beverages)

Souq Waqif Hotels by Avani

Year of 2014

Room Service Attendant

• Telephone Etiquette when talking to in house guest

• Taking the order from the guest (as well recom-

mendations)

• Standard setting up the room service trolley

• Performing a in room dining service to the guest

• Setting up at the guests desired location

• Opening and describing the food order in a concise but vivid manner

• Assisting the guest with any sealed (soft) bever- ages

• Presenting the check to the guest

• Leaving the guest with a smile & a lasting impres- sion

PAGE 5 - RESUME OF Thomas Magane

INSTITUTION

DATES

RESPONSIBILITIES

INSTITUTION

DATES

RESPONSIBILITIES

• English (Fluent in writing and verbal communication)

• Afrikaans (Fluent in writing and verbal communication)

• Communicating information and ideas clearly and accurate- ly.

• Ability to write in easy to understand and succinct sentences and phrases

• Using appropriate language, style and writing methods when communicating with people depending on the situation I.e. Verbally able to communicate efficiently when presented with the opportunity to handle face to face situations with others

• Anticipating what information will be needed by others

• Planning time to ensure tasks are delivered to a high stan- dard and on time

• Responding positively to change and adapting to real live new situations quickly I.e. flexibility in situations

• Experienced in intermediate to advance word documents, excel formulas and spreadsheet documents, designing forms, formats, written reports and creative presentations.

• Excellent familiarity with Internet use and research tech- niques

• Good comprehension of database systems i.e. FMC & Mi- cros

• Cuisine experience:

International, Italian, French, Moroccan, Italian, Lebanese and Japanese cuisine

• Recognition for taking a personal initiative & optimistic approach when dealing with tasks as well as creating rapport and camaraderie with the guests.

PAGE 6 - RESUME OF Thomas Magane

Skills and Competences

LANGUAGE SPOKEN

OTHER LANGUAGE(S)

SOCIAL SKILLS

AND COMPETENCES

ORGANIZATIONAL SKILLS AND

COMPETENCES

COMPUTER SKILLS AND COM-

PETENCES

ADDITIONAL INFORMATION

• Experience working in the bar, virgin mocktails. Knowl- edgable about alcoholic drinks and wines.

• Commended for witty and strategic execution in a fast paced and busy environment

• Nominated for employee of the month following superior customer service performance and customer feedback Cunard/Carnival UK

Email: adcezj@r.postjobfree.com

Souq Waqif Boutique Hotels by Avani

Email: adcezj@r.postjobfree.com

PAGE 7 - RESUME OF Thomas Magane

REFERENCES

Contact this candidate