**** ********* ***

Columbia, South Carolina *****

(c) 803-***-****

E-mail: adcez8@r.postjobfree.com

STEVEN HARPER

PROFESSIONAL OBJECTIVE

Detail-oriented. Reliable and technically proficient Installer, offering over 10 years’ experience with in-depth knowledge and understanding of network cabling installation. Maintains high customer satisfaction with low complaint rate. Deadline driven with a superior work ethic. Seeking position of increased responsibility with potential for advancement into crew management.

EDUCATION

Crosby High School, Waterbury CT 1982-1986

PROFESSIONAL EXPERIENCE

Mastec (Sub-contractor DirecTV) June 2014 - Present

Technician/Trainer

Install and service satellite TV services for DirecTV customers (residential/commercial).

Install cabling and equipment in areas designated in accordance with service installation orders.

Trained/consulted with customers concerning the use to installed equipment/program features.

Trained newly hired technicians in the proper way to perform residential/commercial installations, in addition to troubleshooting processes.

Adhered to property guidelines and procedures for all issued service equipment.

Partner Communications Services Inc. Aug 2013 – June 2014

Cable Splicer

Install and splice underground and aerial cabling for the local cable networks.

Install amplifiers and taps, powering and balancing the system for optimum service.

Complete work orders for service and maintenance tickets to ensure quality network infrastructure.

AT&T, South Carolina October 2009 – May 2011

Premise Technician

Installed and serviced AT&T U-Verse systems in residential and commercial buildings.

Configured telephone (CAT5) and coaxial cable lines for VoIP and Television

Connected customer’s PC and wireless equipment via Ethernet and wireless systems

Educated customers on the use and functions of the U-Verse system.

Attended to the complaints and maintenance calls from clients.

Exposure to the challenges in the job such as building heights, wirings, etc.

Time Warner Cable, South Carolina Sep 2005 – Jul 2009

Lead Installer

Provided Cable Installation to business class sector as well as residential homes and apartments.

Performed technical duties including burn ins, new connects, disconnects, additional outlets, install and removal of converters.

Performed upgrades and downgrade of service and removal of traps.

Instrumental in helping to implement new MDU teams, lent my support and work ethic to various new structures around the Columbia area.

Trained less experienced installers in troubleshooting issues, resolving escalated customer complaints.

Great flexibility with working various time schedules, known for always completing a job all in accordance to company policies and guidelines.

Echostar, NY Jun 2004 – Jul 2005

Field Support Supervisor II

Installed DISH Network satellite/TV (American and International) on the eaves, balconies, pole mounts, rooftops in various homes and businesses.

Connected cables from dishes to room using various switch and LNBF configurations, drilling and sealing holes as needed.

Consulted with customers on the usage and function of DISH Network systems which included receivers, remotes, programming etc.

Maintained company vehicle, ladders and other equipment accordance with company guidelines.

Environgenics, NY Oct 2001 – Apr 2004

Health and Safety Officer

Performed time weighted average air sampling for metals, organics, pesticides and inorganic compounds. Documented air monitoring data by recording in data logbooks on site.

Performed real-time air monitoring for dust (PDR-1000) LEL/O2/H@S/CO and volatile organic compounds using a RAE Multi-RAE plus.

Observed health and safety aspects of projects including excavation, load out, stockpiling etc.

Conducted safety meetings and interfaced with the site Superintendents regarding health and safety issues.

Sony Electronics, NY Feb 1998- Mar 2001

Driver/Facilities Administrator

Driving the local NJ and NY shuttle to and from various Sony locations. Delivered and picked up mail, products, bank deposits and high profile employees.

Assisted in opening, sorting and distribution of high volumes of mail, FedEx and UPS packages.

Stamped mail for Post office and prepared packages being shipped via FedEx and UPS.

Skills: New installations; Repair service; Troubleshooting; Satellite and Internet setup; People skills; Cables; Wall jacks; Ports; Customer service; Technical acumen

References Available Upon Request.

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