Mail Id: email@example.com
Mobile No: 910-***-****
Vijaynagar, Bangalore - 560072
Career Objectives: Looking forward to an opportunity for working in a dynamic, challenging environment where I can use my skills for developing my career and for the growth of the organization.
Comprehensive problem solving abilities, good communication skills, willingness to learn.
Micro Controller (07/2005)
Achievements/Tasks Winner in Customer Relationship Manager Award received in 2016 in KARUNA TOYOTA
Microsoft (Word, Excel, Access, Power Point)
Listening to Music, playing games and having fun time with friends
1. Marketing Executive
09/2008 – 01/2011
1. As a “Marketing Executive ” in Marketing Department 2 years & 3 Months. ● Maintaining the Marketing activities & recording them pertaining to projects. ● Maintaining all ISO records pertaining to projects. ● Monitoring & Maintaining Attendance Register ● Mainly attending the calls. ● Daily Review Meeting Conducted BY myself daily in Marketing Department. ● Preparation of Projects Monthly Reports FOR ISO Audit . ● Collecting Office Incoming letters And Updation in the register and giving to the concerned person. ● Handling accounts of CEO's ● In Marketing New customers generated has new calls made. ● Updation Of Projects Enquiries in the Register. ● Preparation of Quotation.● Projects New Enquiries Received Register Updation ie Motion Technology ● Pending Project Status Updation ● Lists Of MO Updation ● CRC Preparation ● Regret Letter Preparation ● DP's Preparation & Updation also. ● MO (Manufacturing Order)Lists Updation ● Daily Enquiries Received Updation Excel sheet Preparation ● Enquiries follow up done. ● Vendor Registration ● Couriers Register Maintains and Docket Details Tracking Done ● Telemarketing New Calls Made ● Internal Order Memo generated by Myself .
2. Assistant Manager Reception
08/2014 – 06/2016
Calling the customer after delivery of service vehicles, per day 30 to 50 Calls done Responsibilities has a Assistant Manager Reception.: • & Calling the customer after delivery of service vehicles after 14days, per day 200 to 400 Calls done SMS doing to the Customer after (N+1) Day Calls of delivery to remind the customer for customer feedback after delivery of vehicle.. follow ups calls made it is known has (N+1) Day Calls.. • & follow ups calls made it is known has (N+15) Day Calls. • Solving the customer queries in Reception At morning vehicles receiving allotments of vehicles equally to all service advisors.. After finishing the above work then has to be updated to CR Dept if any complaints of the vehicle through customer voice paper fill up and even updating to Gm-Service Head. • & Reception attending the visitors and guiding them to the particular department. Providing information service. •Answering the incoming phone calls and redirecting them to the concerned person.
Communication and coordination with our Department
3. TL for Call Center & Executive Secretary)
AOJ Media Pvt. Ltd
07/2016 to 30/04/2019
Role of a AOJ Tele Sales Executive For SUBSCRIPTION & CIRCULATION (Magazine) • Calling The Clients & Explain the customers - based on product offers / benefits. • Promoting the products that is Magazine Art of Jewelry. • Client follow-up • Feedback - mails/phones (communication channel) • Brand promotion • Maintain register for the same. • File the requisition of staff for the use of telephones • Prepare a list of calls made by the staff department wise and send the same to HOD. • Handling the customer complaints.
*Role of a Executive Secretary. • Monitoring & Maintaining Attendance Register and daily wise submitting the Attendance details with Print to MD. • Checking The mails Of MD. • Preparation Of draft required for Md. • Collecting all Department Reports on weekly and Monthly report and Transferring To MD all Reports. • Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. Open, sort, and distribute incoming correspondence, including faxes and email. • File and retrieve corporate documents, records, and reports. • Greet visitors and determine whether they should be given access to specific individuals. • Prepare responses to correspondence containing routine inquiries. • Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work. • Prepare agendas and make arrangements for committee, board, and other meetings. • Make travel arrangements for executives. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
4. Senior ICRE
16/05/2019 till Present
Role of a Senior ICRE
Daily making 120 calls to the customer for vehicle service due reminders, sending messages, mails to the customers, and after confirmation fixing the service appointments of the vehicle. Co Coordinating with the driver pick up & drop for getting the vehicle for service, Appointment confirmation &appointment sheet preparation, Appointment Register,No Show Follow ups of daily appointments, sending confirmation message to the customer of fixed appointment, Post Service follow up(PSF) 5th Day after service of the vehicle calling to the customer asking feedback to the customers. Worked in Service front office Reception receiving the customer & allotting vehicle to the Service advisor. Focusing appointment on WYH & pick up & drop targets to achieve by fixing the appointment on both.
5. General Manager
Subplime Arc India Pvt Ltd
29/09/2019 till Present
Role of a General Manager
Control over all departments. Sale promotions. Well Co-ordination with all teams. Human Resource Management. Responsible for office requirements. Approval of allowances. Approval of Quotation.
Initiating Meetings and communicating minutes of meetings Project files approval. Approvals of staff leaves. Performance measurement of staff.
Diploma in Electronics & Communication
(10 +2 COM)First Class
Bachelor of Commerce 73.90%
Present CTC: 7.2 Lac / PA
Expected CTC: 7.5 Lac/PA
Joining period: Immediately.
Declaration: I do hereby that the above mentioned information is correct to the best of my knowledge and I believe the same to be true.