Christine Ferrer Tibayan
*** ******* ***** ****., ****** St., Abu Dhabi, U.A.E.
Human staffing Resources needs and Executive requirements. with Aiming 5 years to of use experience my dynamic assisting communication and fulfilling and organization organization skills to achieve your HR initiatives.
SYKES ASIA, INC., Makati, Philippines
Customer Service Representative – Travel Account, October 2017 – May 2019
• • • well Provided problems Coordinated ensure Assisted organized an travel solution or excellent complaints. with at agencies the to suppliers experience clients hotels, in ensuring when resorts (hotels, for there the and that clients. transfer is tours. the an on final companies the customers’ spot, future and booking dated tour operators) or is past active dated and to BIN HENDI ENTERPRISES LLC, Dubai, U.A.E.
Human Resources Coordinator, August 2016 – October 2016
• Assessed are given probation on time. Prepared appraisal forms End of and Contract ensured letters that probation based on or department non-confirmation decision letters with
• • • • • • • • • • approval Verified Ensured Liaised salary Provided Liaised Provided Prepared Conducted Filled Provided Employee data revisions, with with leave transfers of counseling utmost termination staff Master in exit CHRO PRO department the earned interviews. data increments support monthly regarding in (within Chief SAP. and to and letters CHRO Human dealt departments to leave heads HR staff PRO and based report. with by balance Resources who and promotions. with checking on employee CHRO did regards instruction are dues not duly Officer)regarding personnel return to grievances to approved all visa from employees. . from and promotions CHRO. files and leave labour before and prepared or the card those generated and actual renewals. warning prepared who staff absconded. data transfers. letters. letters from the for AL MANARA INTERNATIONAL JEWELLERY, Abu Dhabi, U.A.E. Front Office Administrator, May 2013 – May 2016
• • • • • • • • • Supervised Prepared Scheduled and Prepared Maintained Took Explored Provided Screened senior dictations suppliers executive phone reports, the management appointments and office department coordinated and calls, systems presentations, for and minutes. enquiries item secretarial staff. and budgets and quotations. activities meetings, filing. and memorandums, and services requests, of expenses. Office arranged to and the Management proposals executives handled travel and them and staff. and hotel correspondence. when senior bookings appropriate. management for executives staff. Page 2 of 3
ANANTARA HOTELS!RESORTS!SPAS, Abu Dhabi, U.A.E.
Human Resources Executive, Jan 2012 – Apr 2013 (Part of the Pre-Opening Team of Eastern Mangroves Hotel and Spa by Anantara
• Gathered per department, all attendance extracted record accumulated from the records finger scan of staff control, when collected on leave the or monthly filed leave schedule during
• • • • • • • • • • • the Finance Coordinated Handled Handled Handled Applied Processed Assisted compliance Extracted Assisted Relayed and Liaised development, month bulletin with bank for important in visa staff staff in information the customizing (payroll with sick, notices. the and department processes accounts flight insurance staff and government assisted effective annual, resignation processing. messages ticket to from for ensure (HR and new and in heads emergency rank implementation forms files conducting medical joiner, and from vacation and and they so and according employment management as termination file visa reimbursements. records & are to entitlement. staff. new compassionate) renewal understand fully of to hire as company regulations. HR required cases. informed to orientation. and policies staff all visa necessary needs quickly from for cancellation)of reporting to HR PayTrax, ensure via objectives, aspects word purposes. . all and of and practices submitted mouth, purpose needs memos are of it and HR to in Human achievements. Resources Coordinator, Apr 2009 – Dec 2011 (Part of the Pre-Opening Team of Qasr Al Sarab Desert Resort by Anantara)
• • • • • • • • • • • LE Coordinated Coordinated Managed Conducted Explained Handled Handled Prepared Wrote Handled Processed ROYAL policies/visa staff staff MERIDIEN, personnel leave company the performance the and processes flight insurance staff salary memos staff assisted resignation ticket HR files recruitment / matching policies, (gratuity and Abu review. new of and in 400 conducting medical joiner, vacation Dhabi, and staff. entitlement benefits on even termination. the visa reimbursements. U.entitlement. before new needs renewal and A.E. following hire procedures the of the orientation. and hotel’s company. cancellation)UAE and opening, Labour deal with October . Law. staff 2009. queries. Human Resources Officer, Mar 2008 – Mar 2009
• • • • • Guest Tracked Handled Processed Assisted Ensured Relations all staff to staff resignation safe applications/Officer, with flight keep their ticket company Jun and needs resumes entitlement 2007 termination and held – from Feb complaints. passports and 2008 of acceptance staff. vacation. and labor to onboarding. cards.
• • • • • Complied Ensured Ensured Ensured Worked and a that all with high guest managed guests all level complaints the receive of systems cashiers product a are fast, and float. knowledge dealt efficient procedures with and of in the a using friendly professional hotel Fidelio and check-local and manner. in Opera. area. and checkout. CROWNE PLAZA, Abu Dhabi, U.A.E.
Guest Service Agent, Sep 2004 – Sep 2006
• • • Responsible Provided Received room hotel’s for reservations the general check-information in by and walk-checkout in to guests, all processes guest’s through inquiries. of the telephone guests. and facsimile. Page 3 of 3
• • • • Received Reservations Closed Performed Generated the all micros room the Office. the End reports reservations of of all Day/of for the Night the hotel’s through General Audit restaurants process. Manager e-mail, and and internet bars. all Department (Holidex) Heads. and from Central CITY TRAVEL HOTEL, Baguio City, Philippines
Hotel Duty Manager, Sep 2003 – Jan 2004
• • • In-Responsible Reported charge directly of the for the over-to selection, Human all operations Resource hiring of and Department Front training Office process and and Housekeeping to of the new General staff. Manager. Department. Front Office Supervisor, May 2002 – Aug 2003
• • • Looked Prepared Acted as after a staff front the Duty liner smooth Rota. during operations special events. of the Front Office Department. Front Office Staff, Mar 2001 – Apr 2002
• • • Responsible Provided Received room hotel’s for reservations the general check-information in by and walk-checkout in to guests, all processes guest’s through inquiries. of the telephone guests. and facsimile. EDUCATION
SAINT LOUIS UNIVERSITY, Baguio City, Philippines
Master in Business Administration, 2001
• Bachelor Finished of Science 15 units in Commerce, Major in Management, March 2001
• ADDITIONAL Graduated – Dean’s SKILLS Lister
• • • Superb Proficient Skilled in typing Microsoft with skills Human Office (WPM:Resource Programs 90) Management (Word, Excel, Systems Outlook, such PowerPoint, as SAP and PayTrax Visio) SUMMARY OF QUALIFICATIONS
• • • • PERSONAL Ability Quality Teamwork Ability to to writing maintain stay player, in DATA and focus fast high communication even learner level under of and confidentiality extreme hard skills worker in work English pressure Place of Birth : Philippines
Date of Birth : December 24, 1981
Citizenship : Filipino
Gender : Female
Civil Status : Single
Religion : Roman Catholic