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Front Office Customer Service

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
March 23, 2020

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Quality Care Building, Liwa St., Corniche, Abu Dhabi

Mobile number: +971**-***-****

Career Objectives:

To work in environment that motivates excellence, passion for work and loyalty towards organization that strengthens my personal character and to be more competitive in my chosen field of interest and endeavor. Key Qualifications:

• Strong sense of responsibility and self-motivation

• Creative, flexible and efficient work habit

• Fast learner, hardworking and responsible

• Well-organized, self-motivated and innovative

• Can work under pressure and minimal supervision and easily adapts to changes Employment History:

Organization: United Al Saqer Group: Abu Dhabi Motors (BMW Showroom) Designation: Secretary/Admin Assistant

Country: Umm Al Nar, Abu Dhabi, UAE

Duration: May 2016-May 2019

Duties and responsibilities:

• Providing quotations, creating order and processing the necessary documents for ordered units

• Coordinating with other team’s members to follow up the cars

• Completing the documents before and after invoicing and keeping all records for future reference

• Sending invitation and calling clients for any upcoming events

• Arranging travel reservations for business trips

• Review and analyze sales documents based on latest reseller index

• Develop and oversee control processes to alert and prevent potential export deals prior to invoicing and delivery

• Conduct random checks on previous month deliveries to identify potential export deals

• Pro-actively update re-seller index based on internal findings

• Follow up with sales department to ensure completeness of documents

• Coordination with service department to plan and coordinate service appointments Organization: United Al Saqer Group: Abu Dhabi Motors (BMW Showroom) Designation: Receptionist

Country: Umm Al Nar, Abu Dhabi, UAE

Duration: February - May 2016

Duties and responsibilities:

• Answering telephone calls and providing information

• Responding to general telephone inquiries and transferring them to the competent people who can assist in the best way

• Greeting and receiving clients in a professional manner and directing them as appropriate

• Anticipate the needs of guests, respond accordingly to guest inquiries or problems and recognize regular clients by name and utilize guest name consistently

• Assisting in administrative work (printing-photocopying)

• Inspecting and maintaining the cleanliness of the reception and the showroom Organization: BEBE-Royal Sporting House (RSH Middle East L.L.C.) WTC Mall Designation: Customer Service Associate

Country: Hamdan St., Abu Dhabi, UAE

Duration: October 2013-December 2015

Duties and responsibilities:

• Welcoming all the customers entering the store and providing world class service

• Attending customer queries and demand to assure satisfaction

• Operating the cash register and maintaining awareness in all promotions

• Receiving and dispatching deliveries

• Maintaining accurate inventory counts

Organization: Expert Global Solutions

Designation: T-mobile Financial Care Representative (Collection Agent) Country: Philplans Corporate Center, Taguig City,Metro Manila,Philippines Duration: August 2011-September 2013

Duties and responsibilities:

• Answering customers call with past due accounts, billing disputes and other financial services questions

• Collecting and processing payments on past due bill

• Expertly balancing the customer’s needs with T-mobile’s policies by using strategic thinking to successfully collect past due accounts and make account credits as needed. Advising the customers on alternative payment methods based on their financial situations.

• Meeting productivity standards to build customer’s loyalty on every call Educational Background:

University of Makati-Bachelor of Science in Nursing (2009-2011) University of Perpetual Help Rizal-Bachelor of Science in Nursing (2007-2009) Dr. Felimon C. Aguilar Memorial College- Bachelor of Science in Business Administration (2006- 2007)

Trainings Attended:

• Basic Safety and Smoke Diving Training-PNTC Colleges (Maritime Training Center): December 2012

Personal Information:

• Date of Birth: December 03, 1989

• Religion: Roman Catholic

• Nationality: Filipino

• Marital status: Single

Character reference available upon request.

I hereby certify that the above information is true and correct to the best of my knowledge and based on authentic records.



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