Mob : +971*********
v Full name : Elsayed Ahmed Badwy Elshenawy.
v Residence location : El-Mahalla El-Kubra .
v Date of Birth : July 05, 1986.
v Place of Birth : Egypt.
v Nationality : Egyptian.
v Marital status : Married .
v Language : Arabic - Fluent Native.
English - Fluent
Summary of Education & Courses & Certificates
I have 12 yrs experience in hospitality industry,like Hotels&Restaurants&Cinemas.
QSR Fast Food Restaurants in GCC Countries like Saudi Arabia&Oman. A. Bachelor's Degree in Tourism and hotels Management,2007 Grade Average Very Good. B. A course in ( hygiene) 4 Level from Intercontinental Hotel Group (IHG). C. A course in human resource development.
D. A course in personnel affairs management.
E. Experience certificate From Semiramise Hotel ( Intercontinental Hotel Group). IHG F. Experience certificate as Restaurant Manager from Happy chicken Saudi Arabia. G. Experience certificate as Assistant Manager Operations from Cinepolis Gulf Oman. skills & proficiencies:
v The ability to handle conflict.
v Effective communication skills.
v Good leadership skills.
v The ability to strategise.
v Excellent time management skills.
v Negotiation skills.
v The ability to motivate people.
v A good work ethic.
v The ability to multitask.
3- Worked as Assistant Manager Operations, MOD Manager on Duty IN CINEPOLIS CINEMAS GULF SALALAH SULTANT OMAN From August 2018: October 2019 Job Responsibilities:
v Provide direct supervision and guidance to Crew Members. v lead and develop them to perform the “essential functions” of their positions . v Perform daily opening, closing, operational and administrative duties. including undertaking all projection-based duties as .
v necessary Delivery of high operational standards in line with XYZ’s audit guidelines. v ensuring the smooth and successful operation of the cinema on a daily basis. v Assist with hiring, training, developing, and appropriately . v performance managing and disciplining associatesHiring the “best fit”. v Assist the General Manager Senior Manager with achieving cinema guest service and financial goal.
2- Worked as Assistant Manager 2 yrs & Restaurant Manager 5 yrs in (Happy Chicken ) Fast Food Restaurants
in Saudi Arabia khamiss mushiet For 7 yrs From 2012 : 2018 Job Responsibilities:
v _Coordinate daily Front of the House and Back of the House restaurant operations. v _Deliver superior service and maximize customer satisfaction. v _Respond efficiently and accurately to customer complaints. v _Regularly review product quality and research new vendors v _Organize and supervise shifts.
v _Appraise staff performance and provide feedback to improve productivity. v _Estimate future needs for goods, kitchen utensils and cleaning products. v _Ensure compliance with sanitation and safety regulations. v _Manage restaurant’s good image and suggest ways to improve it. v _Control operational costs and identify measures to cut waste. v _Create detailed reports on weekly, monthly and annual revenues and expenses. v _Promote the brand in the local community through word-of-mouth and restaurant events. v __Train new and current employees on proper customer service practices v _Implement policies and protocols that will maintain future restaurant operations. 1- Worked as Captain, then Assistant Head Waiter,then Head Waiter then, Lounge Manager in Semiramise Hotel in Cairo- Egypt, 5 Star Hotel For 5 yrs From 2007 : 2011 Job Responsibilities:
v _Report to the Operations Manager.
v _Assist in supervising staff to ensure a smooth, efficient and profitable operation of all outlets v _Assist in allocating duties of staff.
v _Assist in setting out working procedures to ensure a smooth, efficient and profitable. v _Initiate and implement process enhancement and productivity improvement progress. v _Identify opportunities for co-marketing and PR leverage. v _Provide leadership to staff.
v _Cooperate and work in a team towards development, implementation, maintenance and improvement of the quality management system.
v _Take initiative to identify areas for improvement and participate in continual improvement activities. v _Handle administrative work, including but not limited to staff roster, daily reports. v _Generate weekly, monthly, and annual reports
v _Train new employees and provide ongoing training for all staff.