Summary of Qualifications
Experienced in Call Centre, Customer Relations Management, distribution, online and in person retail environments.
Monitored sales continuously for 3 years.
Excellent skills in logistics and strategic planning.
Relationship-focused dispute resolution skills.
High-level attention to detail.
Diverse experience in varied customer environments.
Skilled working with inventory management systems.
Global Business Management April 2018
Business Administration June 2016
Business Development Representative. Feb 2020 - March 2020
Met with team weekly to strategize, track goals, and report on results
Used Salesforce customer relationship management (CRM) system to manage your sales.
Business Development Representative. Nov 2019 - February 2020
Represent Rogers in the promotion and sales of select Cable products in the field and at special events plus any customer follow-up from the sales process.
Provide efficient and courteous installation sales and service to our customers, in addition to reconnecting and disconnecting equipment and/or provide service per company standards and procedures.
Galitos. (Peri-Peri Chicken)
Food Service Supervisor Sept 2018 - October 2019
Managed the food inventory.
Handled cash registered and kept new trainees on track with respect to their requirements.
Made work easy for the owner.
Great Connections (Toronto Transit Commission)
Customer Service Representative July 2017 - August 2018
Provided knowledgeable responses to customer queries about routes, services and city information.
Effectively navigated a busy, diverse and high-profile work environment with professionalism and commitment to quality service.
Worked continuously to improve my responsiveness to the diverse needs of TTC customers (cultural sensitivity, accessibility etc.) through ongoing training and professional development.
Risk Investigator Sept 2016 - Dec 2016
Followed up on customer complaints of fraudulent activity.
Monitored suspicious customer activity to mitigate company and customer loss.
Tracked and identified unauthorized listings of fake, fraudulent and otherwise misrepresented products.
Customer Support Representative Aug 2015 – Nov 2015
Provided troubleshooting and technical assistance to customers.
Assessed the customer's needs and translated into solutions. Coordinated with customers to resolve any billing inquiries.
Acted as the first point of contact for customers seeking help with products or technical issues.
Hotel Grand Lodge
Manager Jan 2013 - Aug 2015
Supervised large team of sales, administrative, security and building grounds maintenance staff.
Monitored bookings and implemented measures to maximize daily room occupancy.
Centennial college alumni hiring support volunteer.
Worked on promotions and marketing for Centennial college special functions.