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Assistant Customer Service

Thunder Bay, ON, Canada
March 22, 2020

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Serena Radley-Hansen

Thunder Bay, ON, P*G *J* · 807-***-****

Highlights of Qualifications

• Occupational Therapist and Physiotherapist Assistant graduate with 6 months placement experience

• Respectful, positive and considerate team player with a strong work ethic

• Organized and attentive to detail and demonstrating consistent adherence to organizational policies and procedures

• Knowledgeable in ADLs and IADLs, memory aids, fine motor activities, crutch/cane walking, and different types of transfers

• Experienced in assisting and leading various exercise groups including: balance, stand-up groups, Tai Chi, cardio, strength and flexibility at both long-term care and sports clinic placements

• Skilled in taping for various injuries including knees, ankles, wrists, shoulders, etc. for stability, support, pain reduction and healing

• Experienced in application of hot packs, ice packs, ice massage, ultrasound, TENS, IFC, and paraffin wax

• Skilled in injury prevention techniques including proper use of warm up/cool down routines, strength training, stretching, hydration, and use of protective equipment

• Valid G Driver’s License with clean abstract and access to reliable, insured vehicle Certifications

• WHMIS, First Aid and CPR C/AED Certification

• Gentle Persuasive Approach Certification

• Level 1 Coach - Responsible for helping set competitive downhill ski courses and implementing age appropriate training for athletes ages 5-12


• Current student in Pre-Health Science Advanced Diploma and Degree, Confederation College, Thunder Bay, ON, 2019 - 2020

• Occupational Therapist Assistant and Physiotherapist Assistant Diploma, Sault College, Sault Ste Marie, ON, 2017 - 2019

Occupational Therapist and Physiotherapist Assistant Diploma Placement Experience

• Sault College Sport Clinic, Sault Ste. Marie, ON

• St. Joseph’s Care Group (Hospital) Neuro Day Outpatient Program, Thunder Bay, ON

• Cedarwood Lodge Long Term Care Home, Sault Ste. Marie, ON

• OT Clinic at the Sault Area Hospital, Sault Ste. Marie, ON

• PT Clinic at the Sault Area Hospital, Sault Ste. Marie, ON

• Cardiac Rehabilitation with the Group health Centre, Sault Ste. Marie, ON Work Experience

Athletic Assistant

Confederation College Thunderhawk’s Soccer Team, Thunder Bay, ON September 2019- March 2020

• Responsible for taping ankles, knees, wrists, etc. for support and injury management Sale Associate

Pier 1 Imports, Thunder Bay, ON

Summer 2019 – March 2020

• Provide customer service support to store customers Cashier and Bike Mechanic

Petrie’s Cycle and Sports, Thunder Bay, ON

Summer 2018

• Performed cashier and bike mechanic duties in a busy shop Coach

Norwester Alpine Ski Race Club, Loch Lomond, Thunder Bay, ON Winter of 2016 and 2017

• Coached groups of Nancy Green program participants (aged 5-12) focusing on the development of their racing skills and team building within skiing community Volunteer Work

• Forerunner for Special Olympics Downhill ski race February 2020

• Worked media relations for the Staal Foundation Open Golf Tournament July 2016

• Assisted with the setup of children’s activities at the Folklore Festival May 2014 - 2016

• Set up and worked cash area at the Lake Superior Ski Division ski swap November 2013 - 2016

• Mentored as a ski coach for the Nancy Greene Fun Day at Loch Lomond February 2014 - 2015 Hobbies/Activities

• Mountain biking - Black Sheep Mountain Biking Club 2014 - 2017

• Alpine ski racer 2007 - 2017

• Alpine FIS Athlete 2015 - 2016

• Cheer Captain/Field Cheerleading 2016

References on Request

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