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Pharmacy Manager

Dallas, TX
March 22, 2020

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Morrisville, NC ***** 919-***-**** (m) Pharmacy Manager

Improving patient outcomes . . . Driving profitability Clinical Services Development Turnaround Management Operational Leadership Tenacious pharmacy leader committed to customer service excellence with a philosophy of promoting pharmacy growth, quality community health, and effective medication therapy management (MTM). Excellent communicator and strong catalyst for change equipped with excellent analytical problem-solving skills and a keen ability to exceed key performance indicators and adapt to changing priorities of the organization. Able to set priorities, make critical decisions, and reach financial targets. Leadership Strengths:

Financial Management Inventory Management Customer Satisfaction Employee Training

Personnel Management Workflow Management Staff Development SWOT Analysis

Quality Assurance Performance Improvement Regulatory Compliance Relationship Building

Advanced sales growth and business development skills honed during tenure with Fortune 500 Pharmaceutical Company, Pfizer

Innovator and Turnaround Manager making quick strides in struggling pharmacies PROFESSIONAL EXPERIENCE

WALMART PHARMACY, NC (09/2016 to Present)

Pharmacy Manager Clinical Staff Pharmacist

Accurately process prescriptions, oversee pharmacy, and direct technical staff. Maintain confidential information and ensure compliance with company guidelines and standards. Consult with patients and providers regarding appropriate medication use, potential adverse drug reactions, and interactions for safe and effective care. Evaluate and monitor compliance; contact providers as necessary to solve medication-related problems. Accurately maintain narcotic inventory records according to company policies and regulatory requirements.

Operations & Turnaround Management

Awarded Regional Manager’s “Top 1% Excellence Pin” for turning struggling store into the best in region in only 1 year

Hired as the 5th Pharmacy Manager in 3 years to oversee a challenging store operating at a loss

Performed SWOT analysis, outlined long and short-term goals, and raised staffing expectations to improve pharmacy operations and performance.

Designated to speak during regional teleconference on pharmacy team selection and engagement for success, while footage of store was streamed live by Regional Manager to Market Health and Wellness Managers. Reversed operating loss in only 6 months to be one of the most successful stores in the market Catapulted store from Second Worst Customer Service to first in Market by moving NPS scores from 42% to 100% Led pharmacy location to # 1 in market for immunization and adherence growth Achieved 113% year to date (YTD) index to plan vs. YTD planned growth (-4.91%) Increased YTD immunization count 82% achieving 1.22K vs. 672 from previous year Doubled immunization sales to $117K vs. $53.8K last year Cost Containment

Upon promotion processed $130K in overstock returns and $KS of expired meds while reorganizing inventory

Significantly decreased Return to Stock rate, improving adherence, and saving store $12 for each returned prescription.

Managed prior authorizations and other third-party insurance issues recommending alternative therapies as needed.

Hired only certified pharmacy technicians saving Walmart Pharmacy Technician University hours and PCTB fees. Business Development

Drove growth by offering surrounding businesses free immunization screenings and prescription reviews.

Notified surrounding prescribers of available vaccines and $4/$9 medication list for the uninsured/underinsured.

Served as Interim Pharmacy Clinical Services Manager handling pharmacy manager duties simultaneously.

Helped boost prescription transfers and customer loyalty by consistently utilizing clinical knowledge and promoting customer service best practices.


Medication Therapy Management (MTM)/Disease State Management Launched new Smoking Cessation Program successfully helping several patients quit

Appointed by supervisor to share innovative immunization procedures/strategies with all area pharmacy managers.

Conducted "Associate Wellness Days" to encourage utilization of benefits and discounts via prescription transfers.

Successfully delivered patient education regarding prescription and OTC medications to reach healthy outcomes.

Served as a trusted drug information resource for patients, physicians, nurses, and other healthcare professionals. RITE AID PHARMACY, Durham, NC (03/2008 to 04/2016) Pharmacy Manager Staff Pharmacist Pharmacy Intern Interpreted, verified, compounded, and dispensed medications for pediatric, adult, and geriatric patients. Oversaw day to day operations, maintained accurate patient, and controlled substance records. Ensured regulatory compliance with state/federal laws. Operational Impact

Increased prescription counts 20%; decreased shrink 33%.

Recruited, hired, trained, supervised, mentored, and provided performance feedback for pharmacy staff members.

Worked collaboratively with various levels of management to resolve operational issues. Clinical Impact

Provided specialized disease state management services to patients to help with chronic conditions (e.g., diabetes, asthma, and smoking cessation, etc.) and advise customers on the selection of medical brands.

Served as subject matter expert for physicians, nurses, and other healthcare professionals by providing drug information and appropriate therapeutic options.

Identified immunization opportunities and administered appropriate vaccinations per CDC guidelines to target populations. PFIZER PHARMACEUTICALS, Alexandria, Egypt (06/2002 to 03/2008) Senior Territory Manager-CNS Specialist Clinical Research Associate-CNS Division Medical Representative Oversaw 3 states and 20 employees; launched Geodon® in Egypt and relaunched Lyrica® after Pfizer acquired Parke-Davis.

Received fast-track promotion in less than a year due to excellence in product promotions and team training.

Sold portfolio products and increased brand with high-value customers (i.e., physicians and medical groups) by identifying appropriate business opportunities then formulating and executing a strategy to maximize return. ROTATIONS

Naval Hospital Camp Lejeune, NC – Provided integrated clinical and distributive pharmacy services as well as support to direct patient care programs, drug management and pharmacy operations throughout the institution, TPN, IV admixture, AG and Vancomycin dose adjustments. Established a new protocol to use the dose meter inhaler in combination with aero- chamber to replace the use of nebulizer machine in the ED.

Urban Ministries Open Door Clinic Raleigh, NC – Established a business plan to start an anti-coagulation clinic and MTM services to establish yearly revenue that can be used to assist in purchasing medications. The plan included mission, vision, SWOT analysis and exit strategy.

Shands Hospital, UF – Gathered and assessed subjective and objective data. Identified all medication-related and other patient problems. Developed an accurate and complete assessment and plan for managing all medication-related problems. Performed medication reconciliation and patients’ interview. EDUCATION & PROFESSIONAL DEVELOPMENT

Doctor of Pharmacy (PharmD) - University of Florida, Gainesville, FL (2017) Bachelor of Pharmaceutical Sciences - Must University, 6th October, Cairo (2008) Bachelor of Agriculture Sciences - University of Alexandria, Alexandria, Egypt (2000) Master of Business Administration (MBA) - Arab Academy of Sciences and Technology, Alexandria, Egypt (2003) Board Certified Ambulatory Care Certification (BCACP) Course and ACCP/APHA Live Review (2019) LICENSE & CREDENTIALS

Certifications: APhA Certified Immunizing Pharmacist CPR ACPE IV Certification Licenses: Registered Pharmacist: North Carolina, Texas (02/2020) Member, American Pharmacist Association (APHA)


Immunization Champions, Walmart Pharmacy (2017)


Immunization Pharmacist of the Year – Walmart Pharmacy (2017)

“Top 1% Excellence” – Walmart Pharmacy (2019)

Moments of Care Award – Walmart Pharmacy (2019)

Care Award – Walmart Pharmacy (2019)

Make a Difference Award – Walmart Pharmacy (2018)

Safety Award – Walmart Pharmacy (2018)

Clinical Champion Warrior for outstanding service to our patients – Walmart (2018) 4 Best in Region-Customer Service Awards – Rite Aid (2013, 2014, 2015, and 2016) Big Shot Award for best store in vaccines administration – Rite Aid (2012) Favorite Pharmacy Team Member from peer and patient recommendations – Rite Aid (2014) Excellence in Compliance – Rite Aid (2013)

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