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Customer Service Representative

Fereej Ibn Dirhem, Qatar
March 22, 2020

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An Opportunity to optimize my qualifications and experience within a Dynamic, Challenging and Rewarding environment.


Initiative and drive with Problem solving abilities including research skills.

Dynamic and vibrant personality.

Able to prioritize efficiently and effectively.

Time management to maximize output.

Computer Literacy - Word processing skills at 30+ w.p.m.

Flexible and versatile – able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Computer Savvy

Customer Service



Professional Experience


Provide top-notch customer service.

Being attentive to client and pet needs.

Identify and work compassionately with clients in various emotional states.

Work patiently with distressed, frustrated or disgruntled clients.

Answer and triage phone calls from clients.

Schedule appointments and schedule procedures.

Check-in clients.

Monitor client flow from check-in to discharge.

Monitor schedule and flow.

Client call backs.

Managing record requests between other hospitals and specialty practices.

Discharge patients.

Assist in cleaning the hospital including but not limited to: keeping reception desk area

Process payment transactions.

Maintain proper documentation in the electronic medical record.

Relay appropriate information to/from clients to doctors and/or management.

Computer skills: able to use windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software (Advantage)


Prepared purchase orders and kept track of incoming and outgoing orders.

Assured the purchases would arrive on schedule and meet the specifications of the purchaser.

As a liaison between the executive and subordinates, transmit directives, instructions and assignments and follow up on status of the assignments.

Review, proof-read, and edit documents prepared for the Manager’s signature.

Regular follow up with Clearing Agents in order to get the material out of Border/Port.

Prepared the Legal Documentation for Approval of the EPC for all material to and from Doha. Responsible of handling incoming and outgoing calls.

Responsible for administrative functions such as filing, data entry, hotel bookings and confirmation of airline tickets, visitor relations, making EPC for clearance and self-correspondence.

Provided personalized customer service when required.

Performed staff orientation and training, assisted with scheduling.

Consistently recognized for outstanding performance and efforts.


Oversee all aspects of general office coordination.

Maintain office calendar to coordinate work flow and meetings.

Maintain confidentiality in all aspects of client, staff and agency information.

Monitor and assist with maintenance of the organization’s website.

Interact with clients, vendors and visitors.

Answer telephones and transfer to appropriate staff member.

Coordinate and maintain records for staff, telephones incoming calls and maintain a record of International Calls.

Open, sort and distribute incoming correspondence, including faxes and email.

Sign for and distribute UPS/FedEx or similarly delivered packages.

Prepare responses to correspondence containing routine inquiries.

Perform general clerical duties such as bookkeeping, copying, faxing, mailing and filing.

File and retrieve organizational documents, records and reports.

Create and modify documents such as invoices, reports, memos, letters using word-processing, spread-sheet, database and/or other presentation software such as Microsoft Office, other programs.

Set up and coordinate meetings and conferences, as well as attend Board-Meeting, committee meetings as requested in order to record minutes.

Make travel arrangements for staff, board and volunteers.

Collect and maintain inventory of office equipment and supplies.

Arrange for the repair and maintenance of office equipment.

Support staff in assigned project-based work.

Assist with overall maintenance of the organization and its offices.

Other duties as assigned by Executive Director.

Employment History

Front Desk Officer/Customer Service Representative

Doha Vets (The Veterinary Surgery)

July 2012 – October 2018

Procurement Officer,

SODAMCO, Doha, Qatar

Jan 2007 – Jan 2008

Admin Asst. cum Data Entry Operator, Temporary Post

Qatar Airways - Performa Global (Cabin Crew Recruitment)

Aug 2006- Dec 2006

Executive Secretary

SODAMCO, Doha, Qatar

Apr 2005 – Jun 2006


Senior School Certificate – Mainstream Commerce (2002)

M.E.S. Indian School, Doha, Qatar

Computer Skills

Microsoft Office (Word, Excel, PowerPoint)

Advantage ( Application )

Oracle (Application)

Lotus Notes – Mail Purposes

Personal Information

Date of Birth 23 December 1981

Nationality Indian

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